How can you measure satisfaction in team workshops with Likert scales?

1 What are Likert scales?

Likert scales are a type of survey question that ask respondents to indicate their level of agreement or disagreement with a statement on a scale of usually 5 or 7 points. For example, you might ask your workshop participants to rate how strongly they agree or disagree with the following statement: "The workshop was well-organized and engaging." The possible responses could be: Strongly agree, Agree, Neither agree nor disagree, Disagree, Strongly disagree. Likert scales are useful for measuring attitudes, opinions, and perceptions of your workshop participants.

2 How to design Likert scales?

To design effective Likert scales, you need to follow some best practices. First, you need to define the purpose and objectives of your evaluation. What do you want to measure and why? Second, you need to write clear, concise, and relevant statements that reflect the aspects of your workshop that you want to evaluate. Avoid using vague, ambiguous, or double-barreled statements that could confuse or bias your respondents. Third, you need to choose a consistent and appropriate scale for your statements. The most common scales are 5-point or 7-point, but you can also use other options depending on your context and preferences. However, you should avoid using too many or too few points, as this could affect the reliability and validity of your results.

3 How to administer Likert scales?

To administer Likert scales, you need to consider the timing, format, and delivery of your survey. You can choose to administer your survey before, during, or after your workshop, depending on your goals and resources. For example, you might want to measure the expectations, satisfaction, and learning outcomes of your participants at different stages of your workshop. You also need to decide whether you want to use a paper-based or an online format for your survey. Paper-based surveys are easy to distribute and collect, but they require more time and effort to analyze. Online surveys are more convenient and efficient, but they require access to technology and internet. Finally, you need to ensure that your survey is accessible, attractive, and easy to complete for your respondents. You should provide clear instructions, use simple language, and avoid asking too many or too personal questions.

4 How to analyze Likert scales?

To analyze Likert scales, you need to use appropriate statistical methods and tools. You can choose to analyze your data quantitatively or qualitatively, or both. Quantitative analysis involves using numerical techniques to summarize, compare, and test your data. For example, you might want to calculate the mean, median, mode, frequency, or percentage of your responses, or compare the responses of different groups or categories using t-tests or ANOVA. Qualitative analysis involves using thematic techniques to explore, interpret, and explain your data. For example, you might want to identify the main themes, patterns, or insights from your responses, or provide examples or quotes to illustrate your findings. You can use software like Excel, SPSS, or NVivo to help you with your analysis.

5 How to report Likert scales?

To report Likert scales, you need to communicate your results effectively and accurately. You can use different formats and media to present your results, such as tables, charts, graphs, or slides. You should choose the format and media that best suit your audience, purpose, and message. You should also use clear and concise language to describe and explain your results, and provide evidence and references to support your claims. You should highlight the key findings, implications, and recommendations from your evaluation, and acknowledge the limitations and challenges of your methodology.

6 How to improve Likert scales?

To improve Likert scales, you need to evaluate and refine your methodology and practice. You can use different sources and methods to collect feedback and suggestions on your Likert scales, such as interviews, focus groups, or online reviews. You can also compare and benchmark your results with other similar workshops or surveys, or consult with experts or peers in your field. You should use the feedback and suggestions to identify the strengths and weaknesses of your Likert scales, and make changes or improvements accordingly. You should also keep track of the changes and improvements you make, and monitor the impact and outcomes of your evaluation.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?