How can you maximize the benefits of Opera reservation system for your resort?

1 Know your dashboard

Opera's dashboard is your main interface for accessing and managing your reservations. It shows you an overview of your current and future bookings, availability, rates, and performance indicators. You can also customize your dashboard to display the information that is most relevant and useful for you. For example, you can add widgets for occupancy forecasts, revenue management, guest profiles, loyalty programs, and more. You can also filter, sort, and export your data to analyze and share it with your team. By knowing your dashboard well, you can gain insights and make decisions faster and easier.

2 Use automation and integration

Opera's automation and integration features can save you time and money, as well as improve your accuracy and consistency. You can automate tasks such as sending confirmation emails, generating invoices, updating inventory, and adjusting rates. You can also integrate Opera with other systems and platforms, such as your website, social media, online travel agents, payment gateways, and accounting software. This way, you can streamline your workflows, avoid duplication, and reduce errors. You can also enhance your guest experience by offering online check-in and check-out, mobile key access, and personalized communication.

3 Explore the modules

Opera offers several modules that can be added to your reservation system to increase its functionality and performance. For example, the Opera Sales and Catering module helps you manage group bookings, events, and catering services. With Opera Loyalty, you can create tiers, rewards, and promotions, as well as track members, points, and redemption. The Opera Web Self-Service module allows guests to view and modify their reservations, preferences, and profiles. Additionally, the Opera Analytics module enables you to analyze and optimize data by creating reports, dashboards, and charts. By exploring the modules that suit your needs and goals, you can significantly enhance your capabilities and competitiveness.

4 Train your staff

Opera's features and benefits are only as good as your staff's ability to use them. That's why it's essential to train your staff on how to use Opera effectively and efficiently. You can use Opera's online learning platform, Oracle Hospitality Learning Subscription, to access courses, videos, and quizzes that cover the basics and advanced topics of Opera. You can also enroll your staff in Opera's certification programs, which validate their skills and knowledge. By training your staff, you can ensure that they are confident and competent in using Opera, and that they can provide excellent service to your guests.

5 Seek support and feedback

Opera's support and feedback features can help you resolve any issues and improve your experience. You can contact Opera's customer service team, which is available 24/7, via phone, email, or chat. You can also access Opera's online community, where you can find answers, tips, and best practices from other Opera users and experts. You can also provide feedback and suggestions to Opera's development team, which is constantly working to enhance and update the software. By seeking support and feedback, you can troubleshoot any problems and contribute to Opera's innovation.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?