How can you map user journeys for complex systems or services with multiple stakeholders?
Mapping user journeys for complex systems or services with multiple stakeholders can be a challenging task for UX designers. How do you capture the needs, goals, pain points, and emotions of different users across multiple touchpoints and channels? How do you communicate and align your findings with your team, clients, and partners? How do you prioritize and validate your design solutions? In this article, we will explore some practical tips and tools to help you map user journeys for complex scenarios.