How can you manage your emotions when dealing with difficult clients?

Notice how you feel in your body. Acknowledge to yourself. But actually: Do the work so that you can get out of the way and not be triggered. I have a quiet mind, an open heart and no personal stuff present when I see a client. Take a look at The Leela School of Awakening and take one of their courses.

To manage your emotions well, start by figuring out what sets them off. Different clients can trigger different reactions based on their personality or actions. Like, maybe a client who often cancels last minute gets on your nerves, or one who's a bit aggressive makes you anxious. Knowing these triggers lets you prep yourself mentally and emotionally for these interactions. It helps you not to take things personally and stay focused on being an effective coach

In business, as a life coach myself, I stay calm. I stay calm for a substantial period of time, and if such clients, for example, don’t turn up for for my sessions, even after the “gentle reminder” text, I let them go. These clients are not worth your time and effort. Furthermore, when don’t even have the courtesy to let you know, let them go. They are not worth it. As for rude clients, it’s the same as well. Initially, I use to tolerate in the name of my business, but over time, I learn that, the constant complainers, are just pulling your positiveness down. They will continue to complain no matter what, so, let them go and save yourself from draining your energy.

Identifying your own triggers is a key to manage your emotions while dealing with difficult clients. Checking in your emotional state is crucial part coaching process because triggers are your threats, signals,warning you that your effective functioning is may be threat or the flow you've created for the desired outcomes can be derailed at any time.

Simple way to identify triggers are reflecting on past experiences. Identify patterns or specific situations that consistently trigger negative emotions. Seek feedback from colleagues. They may provide insights into your triggers and offer constructive advice on managing them. Regularly check in with yourself about your emotional state. If you notice heightened emotions, try to pinpoint the cause and evaluate whether it's related to a specific trigger. This self-awareness and assessment will help in great way to pin down the problem.

"If you can navigate and manage your breath, you'll navigate any situation in life." Not only will it give you a sense of balance, it'll keep you anchored in the present, better able to deal with, and accomplish the tasks ahead.

Yes, this is relevant. Keep calm, listen and take the soft breathe, and while, even how angry you are, it’s just like, learn the technique to face calmness, and even if you have to fake. In other words, put on the fake mask. After all the whatever you have gone through, for example, dealing with negative people or angry clients, remove the fake mask and move on. Even when dealing with insensible people on the phone, stay calm and then, laugh about it and move on. These are my way of self-love. The practical, non-theory, self-care. Of course, the practice of yoga is self-care as well and I thank my yoga profession for this.

Self care is an important part of all our lives and contributes to be an amazing coach. As a coach we need to allow time to prepare for each client session which helps manage overwhelm. Taking on the number of clients you can commit to at any one time helps prevent stress, and possible anxiety which might then lead to "poor " results for the client. Working with those clients that you want to work with and being unafraid to say "no" . Ensure you get time away from your laptop or the way in which you work , taking time out to do the things you enjoy. We can get so caught up in building a business, supporting our clients , that we forget about ourselves too.

Maintain perspective. Remember that no one sets out to be difficult and to upset others. Difficult behaviors are attempts to get a core unmet need met. Upon being triggered, remember this to enable perspective to bring a bit of peace to the table. Going one step further, conjure up a mental image of the difficult person as their innocent child self to bring empathy, compassion and love to the table.

Setting expectations and boundaries is essential to providing stellar customer service to your clients. If they are informed, they know what to expect and when things will happen and or be addressed. This way when the odd issue comes up they will have faith in you to resolve it. Organization is also key to being your best and your clients will appreciate your ability to give them structure.

It’s very vital to set clear boundaries for yourself. To be separate from the emotions of the client , yet being empathetic at the same time . Do not let yourself to get emotionally overwhelmed during the session and stick to your boundaries. Post the session , do not forget to process your emotions to free yourself from any attachment from the patient/client. If the doctor gets too attached to the patient, correct course of action can be impacted.

It is important to set clear boundaries and expectations when working with clients. An important thing about boundaries is that they have to come from a place of compassion, you cannot use an iron-fist to implement those. Also as a coach its important to remember that boundaries are not meant to push the client out, they are meant to help them. Understanding where your client is coming from is very important and then helping them understand how these boundaries help both of you will lead to a great coach-client relationship.

In my view, setting clear boundaries and expectations is crucial in both personal and professional relationships. This helps establish a framework for healthy interactions and ensures that everyone involved understands their roles and responsibilities. Communicate clearly. Use assertive and respectful language to express what you are comfortable with and what you are not. Be consistent in enforcing your boundaries. And say NO when necessary.

Supervision is absolutely essential in coaching. It is not just for new coaches and is an important way to maintain balance, check you're not going off course, and have a safe space for your professional growth.

Learning and growing are fundamental aspects of growth and they play a crucial role in various aspects of life. Learning to process your emotions and express them develops your emotional intelligence and resilience.

Not everything turns out positive all the time. Give yourself grace, time to reflect, and learn.Accept the human aspect and know when to move on.

One thing I have found helpful is deploying authentic listening and use of DOOR (direct, open,ownership and reflective) questioning techniques so as to get us focused on the coaching goal.

Staying regulated is important for us to be able to help our clients. We can't help our clients from a disregulated state. So emotional regulation is extremely important when dealing with difficult emotions of our clients. Here's what I recommend: 1) Staying detached from the story. Staying mindful helps us move from their story to their core issue. 2) Using breathwork practices to calm the nerves is extremely beneficial. 3) Creating a safe space for them to open up is also important. The trust & safety needs to be established. 4) Practice somatic practices, & tools to regulate your own emotions.

On a personal note, I always try to remember that regardless of how my client reacts, I take to heart that it’s not about me and that what I am seeing is a person coming from pain. That allows me to become more compassionate and understanding towards the person. ??