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How can you manage an outsourced IT team across multiple locations?

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Outsourcing IT services can be a cost-effective and flexible way to access specialized skills and resources. However, managing an outsourced IT team across multiple locations can pose some challenges, such as communication, collaboration, quality control, and security. In this article, you will learn some best practices to overcome these challenges and ensure the success of your IT outsourcing projects.

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1 Define clear goals and expectations

Before you start working with an outsourced IT team, you need to have a clear vision of what you want to achieve, how you will measure the results, and what standards and deadlines you expect. You should communicate these goals and expectations to the team in a written agreement, and review them regularly to ensure alignment and accountability. You should also define the roles and responsibilities of each team member, and assign a project manager or a point of contact to coordinate the work and handle any issues.

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Livia Maria Alexandre

Tech Recruiter | SAP Recruiter | IT Recruiter | Recrutadora | Recrutamento e Sele??o | RH | Headhunter | Gente e Gest?o de Pessoas
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Tenha boas ferramentas de contato, que sejam fáceis de utilizar em qualquer lugar do mundo e interfaces de trabalho. Tenha objetivos e prazos claros, que podem ser mensurados de maneira rápida e corrigidos com facilidade. Defina a fun??o de cada um na equipe e n?o deixe que desvios aconte?am.

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Steve Bakanov

GLOBAL TRANSFORMATIONAL TECHNOLOGY EXECUTIVE Passionate about maturing global teams, products , operations, and services
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To manage an outsourced IT team across multiple locations, establish clear communication channels and regular meetings using video conferencing and project management tools to maintain alignment and address issues. Utilize collaborative software for real-time updates and seamless workflow integration. Clearly define roles, responsibilities, and expectations to ensure accountability, and standardize processes and documentation for consistency. Foster a team culture by organizing virtual team-building activities and encouraging informal interactions to strengthen relationships and promote a positive work environment. Recognizing achievements boosts morale and motivation Effective management combines communication, technology and team-building

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Marjan Rezaeezadeh

PMP? | Project Manager | Project Leadership
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To manage an outsourced IT team across multiple locations, prioritize communication, coordination, and relationship building. Set clear goals and performance metrics, use collaboration tools for transparency, and hold regular virtual meetings. Foster a culture of trust and accountability, standardize processes, and allocate resources for team building. Stay flexible and adaptable to address challenges effectively.

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Thiago Cancissú

Principal Engineer
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Aqui vale o uso de OKRs. As equipes definem seus objetivos e os resultados esperados para um período especifico. Os membros das equipes se comprometem individualmente com esses resultados nas planning e daily. E o bom gestor dessas equipe alinha essas ORKs operacionais as OKRs estratégicas da empresa. Isso tudo faz parte de um mindset voltado a resultados com alinhamento ponta a ponta.

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2 Choose the right tools and platforms

Choosing the right tools and platforms is key for managing an outsourced IT team across multiple locations. You should select tools that are easy to use, secure, and compatible with your existing systems and processes. For example, video conferencing and chat tools like Zoom, Skype, or Slack can be used to hold regular meetings, check-ins, and feedback sessions. Project management and workflow tools such as Asana, Trello, or Jira can help track the progress, tasks, and deadlines of the team. Cloud storage and file sharing tools like Google Drive, Dropbox, or OneDrive are useful for storing and accessing documents, code, and data related to the project. Additionally, code review and testing tools such as GitHub, CodeClimate, or Selenium can ensure the quality and functionality of the code and software.

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Thiago Cancissú

Principal Engineer
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Eu acredito que, mais do que uso de ferramentas, como um gestor de tecnologia eu preciso fomentar uma cultura de colabora??o e integra??o contínua. Se as pessoas viverem esses valores as ferramentas v?o somar, caso contrário ser?o só burocracias. O que pode piorar, ainda mais, se o uso das ferramentas fizerem parte das suas metas de desempenho individuais.

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3 Establish a consistent communication schedule

Communication is essential for managing an outsourced IT team across multiple locations, as it helps to build trust, rapport, and understanding. You should establish a consistent communication schedule that suits the needs and preferences of both parties, and takes into account the time zones, languages, and cultures of the team members. You should also use different modes of communication, such as email, phone, video, or chat, depending on the purpose and urgency of the message. You should communicate frequently and openly, and encourage feedback and questions from the team.

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4 Provide training and support

Another best practice for managing an outsourced IT team across multiple locations is providing training and support to the team members. You should ensure that they have the necessary skills, knowledge, and resources to complete the project successfully. You should also provide them with access to your internal systems, policies, and guidelines, and explain how they fit into your organization's culture and values. You should also offer them opportunities for learning and development, such as online courses, webinars, or mentoring programs.

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5 Monitor and evaluate the performance

Finally, you should monitor and evaluate the performance of the outsourced IT team across multiple locations, and provide them with constructive feedback and recognition. You should use the goals and expectations that you defined at the beginning of the project as the basis for your evaluation, and use quantitative and qualitative metrics to measure the results. You should also solicit feedback from the team members on their satisfaction, challenges, and suggestions for improvement. You should also celebrate the achievements and milestones of the team, and reward them for their efforts and contributions.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you manage an outsourced IT team across multiple locations?

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1 Define clear goals and expectations

2 Choose the right tools and platforms

3 Establish a consistent communication schedule

4 Provide training and support

5 Monitor and evaluate the performance

6 Here’s what else to consider

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