How can you manage IT operations during a company restructuring?

1 Assess the impact

The first step is to assess the impact of the restructuring on your IT operations. You need to understand the goals, scope, and timeline of the restructuring, and how it affects your IT operations strategy, structure, and resources. You also need to identify the risks, dependencies, and gaps that the restructuring may create or expose in your IT operations. For example, you may need to review your IT service catalog, SLAs, KPIs, and contracts to ensure they align with the new business requirements and expectations.

2 Communicate effectively

The second step is to communicate effectively with your IT operations team and stakeholders. You need to keep your team informed, engaged, and motivated during the restructuring, and address any concerns or issues they may have. You also need to communicate clearly and regularly with your business partners, customers, and vendors, and update them on any changes or impacts on your IT operations. For example, you may need to establish a communication plan, a change management process, and a feedback mechanism to ensure a smooth transition.

3 Adapt to change

The third step is to adapt to change and embrace new opportunities. You need to be flexible and agile in your IT operations, and adjust your plans, processes, and systems as needed. You also need to leverage new technologies, tools, and best practices that can help you improve your IT operations efficiency, quality, and security. For example, you may need to adopt cloud computing, automation, or DevOps to enhance your IT operations capabilities and scalability.

4 Align with business

The fourth step is to align your IT operations with the new business strategy and goals. You need to ensure that your IT operations deliver value and support the business objectives and outcomes. You also need to measure and demonstrate your IT operations performance and impact, and seek feedback and improvement opportunities. For example, you may need to use business value dashboards, customer satisfaction surveys, or benchmarking reports to show how your IT operations contribute to the business success.

5 Develop your skills

The fifth step is to develop your skills and competencies as an IT operations manager. You need to keep learning and updating your knowledge and skills in IT operations management, and acquire new ones that are relevant and in demand. You also need to foster a culture of learning and innovation in your IT operations team, and encourage them to pursue professional development and certification opportunities. For example, you may need to take online courses, attend webinars, or join communities of practice to enhance your IT operations management skills.

6 Plan for the future

The sixth step is to plan for the future and anticipate new challenges and opportunities. You need to continuously monitor and evaluate your IT operations environment, and identify emerging trends, issues, and needs. You also need to proactively plan and prepare for future changes and demands, and align your IT operations vision, mission, and roadmap with the business strategy and direction. For example, you may need to conduct a SWOT analysis, a scenario planning, or a gap analysis to plan your IT operations future state and actions.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?