How can you manage expectations during the CPS process?

1 Clarify the problem

Before you dive into generating ideas, make sure you have a clear and shared understanding of the problem you are trying to solve. Use tools such as problem statements, criteria, and assumptions to define the scope, goals, and boundaries of the problem. Involve the relevant stakeholders in this process and get their input and feedback. This will help you align your expectations and avoid confusion or conflict later on.

2 Communicate the process

CPS is not a linear or predictable process. It involves multiple stages, such as exploration, ideation, evaluation, and implementation, that may require iteration, adaptation, and experimentation. Explain to your stakeholders how the process works and what to expect at each stage. For example, you can use a CPS model, such as Osborn-Parnes or Design Thinking, to illustrate the steps and outcomes of the process. You can also share your timeline, milestones, and deliverables, and update them regularly.

5 Celebrate the success

After you have implemented your solutions and achieved your desired results, you should celebrate your success and recognize the contributions of your stakeholders. This will help you build trust and rapport with them, and increase their satisfaction and engagement. You can use tools such as success stories, testimonials, or awards to showcase your achievements and impact. You can also use tools such as lessons learned, retrospectives, or feedback surveys to reflect on your process and performance, and identify the strengths and areas for improvement.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?