How can you make your de-escalation training program more interactive and engaging for supervisors?

2 Incorporate games and quizzes

Another way to make your de-escalation training program more interactive and engaging is to incorporate games and quizzes that test and reinforce the knowledge and skills of supervisors. Games and quizzes can make the learning process more fun, competitive, and memorable. They can also help supervisors to identify their strengths and weaknesses, monitor their progress, and review the key concepts and strategies of de-escalation.

5 Use microlearning and spaced repetition

A fifth way to make your de-escalation training program more interactive and engaging is to use microlearning and spaced repetition techniques that optimize the retention and transfer of learning. Microlearning is the delivery of bite-sized and focused content that covers one specific topic or skill at a time. Spaced repetition is the repeated exposure to the same content over time, with increasing intervals between each repetition. These techniques can help supervisors to digest and remember the information better, avoid cognitive overload, and apply the learning to their work.

6 Customize the content and delivery

A sixth way to make your de-escalation training program more interactive and engaging is to customize the content and delivery according to the needs, preferences, and goals of supervisors and the organization. Customization can make the training program more relevant, meaningful, and effective for supervisors, as it reflects their roles, responsibilities, and challenges. It can also help supervisors to feel more valued, motivated, and committed to the learning process and the outcomes.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?