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How can you listen better as a Servant Leader?

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Listening is one of the most important skills for a servant leader, as it allows you to understand the needs, perspectives, and emotions of your team members, customers, and stakeholders. However, listening is not just a passive activity; it requires active engagement, curiosity, and empathy. In this article, we will explore how you can listen better as a servant leader and how it can help you grow as a leader and a person.

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Timothy Fish

Biotech/Pharmaceutical and Healthcare Industry Senior Leader. Operations, healthcare systems, digital solutions…

1 The benefits of listening

Listening as a servant leader has many advantages both professionally and personally. It can help build trust and rapport with your team and others, provide valuable insights and feedback to improve performance and decision-making, and offer different perspectives and experiences to broaden knowledge and creativity. Listening can also enable you to resolve conflicts and misunderstandings more effectively, empower and motivate your team by showing that you care about their input, and develop your emotional intelligence by recognizing your own biases and emotions.

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2 The barriers to listening

Despite the benefits of listening, there are also many barriers that can prevent you from listening effectively. Distractions and noise can reduce your attention and focus, while prejudiced assumptions may make you judge or dismiss what others are saying. Selective listening can make you only hear what you want to hear or confirm your existing beliefs, and interrupting or dominating the conversation can make you miss important information or alienate others. Additionally, defensive or aggressive reactions can make you argue or criticize instead of listening, and a lack of interest or empathy can make you ignore or disregard what others are feeling or needing.

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3 The skills of listening

As a servant leader, you need to develop and practice some key listening skills in order to overcome the barriers and listen better. Paying attention and being present, asking open-ended questions and clarifying, paraphrasing and summarizing, reflecting and empathizing, and giving feedback and appreciation are all essential skills that can help you do this. Showing interest and respect through your body language and eye contact is important, as is asking questions that invite the speaker to elaborate. Repeating or rephrasing what the speaker has said in your own words, summarizing the main points or messages, expressing or mirroring back what the speaker is feeling or needing, and showing empathy and compassion for their situation or emotions are all ways to show that you have understood and that you care. Additionally, it's important to give constructive and honest feedback that can help the speaker improve or learn, as well as show appreciation and gratitude for their contribution.

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4 The challenges of listening

Listening can be difficult and uncomfortable, especially when confronted with criticism, conflicting views, complex topics, diverse audiences, or even your own inner voice. Criticism and negative feedback can be damaging to your ego or confidence. Opposing or conflicting views can stir up emotions or biases. Complex or unfamiliar topics can be overwhelming or confusing. Diverse or multicultural audiences can lead to misunderstandings or miscommunication. Listening to yourself and your inner voice can reveal fears and doubts.

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Timothy Fish

Biotech/Pharmaceutical and Healthcare Industry Senior Leader. Operations, healthcare systems, digital solutions, customer experience, global leadership, project management, and staff development
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Egos want to stop the criticism right away to correct, clarify, or rebut. But are we able to arrest that temptation and continue to listen? Consider who is offering constructive criticism professionally. Imagine a supervisor criticizing, a subordinate, or a peer. Our inclination to interrupt may be different if we interpret the risk of the criticism differently. Continuing to listen is valuable as a leader regardless of who is offering. Listen for the criticism to offer an insight before responding. If the criticism is mean-spirited, unprofessional, or unfounded, a leader is obliged to interrupt. But this is to course-correct the criticizer so they can be more effective.

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5 The opportunities of listening

Listening is an invaluable opportunity for a servant leader, as it can help you grow as a leader and a person. By listening, you can learn from your mistakes and challenge your assumptions, as well as discover new ideas and understand different cultures. Additionally, listening can help you develop your self-confidence and self-esteem. It is a vital skill for a servant leader, as it can help you serve, lead, and grow better. To listen better as a servant leader, you need to overcome the barriers, practice the skills, face the challenges, and seize the opportunities of listening. Doing so will not only make you a better leader but also a better person.

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Timothy Fish

Biotech/Pharmaceutical and Healthcare Industry Senior Leader. Operations, healthcare systems, digital solutions, customer experience, global leadership, project management, and staff development
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Listening develops self-confidence and self-esteem? This is counter intuitive as we often think in terms of delivering a great monologue as boosting confidence or esteem. The article suggests as a servant leader specifically, listening leads to better serving, leading, and growing, as well as overcoming barriers and seizing opportunities. Although not necessarily limited to this, the operative link is between listening and being a servant leader, in terms of this article. Listening is critical, and the resulting collaboration will enhance deep understanding of the team. A servant leader will boost their confidence and esteem the better they are authentically connected to those they lead.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you listen better as a Servant Leader?

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1 The benefits of listening

2 The barriers to listening

3 The skills of listening

4 The challenges of listening

5 The opportunities of listening

6 Here’s what else to consider

Servant Leadership

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How can you listen better as a Servant Leader?

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2

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6

1 The benefits of listening

2 The barriers to listening

3 The skills of listening

4 The challenges of listening

5 The opportunities of listening

6 Here’s what else to consider

Servant Leadership

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