How can you leverage your customer service experience to become a speaker in the hospitality industry?

2 Create your portfolio

The next step is to create your portfolio of speaking materials and credentials. This includes your speaker bio, your topics and titles, your testimonials and references, and your media kit. Your speaker bio should highlight your customer service experience, your achievements, and your unique value proposition as a speaker. Your topics and titles should reflect your niche and capture the attention and interest of your audience. Your testimonials and references should showcase your previous speaking engagements and the feedback you received from your clients and attendees. Your media kit should contain your professional photos, videos, logos, and contact information.

3 Build your network

The third step is to build your network of contacts and opportunities in the hospitality industry. You can do this by attending and participating in relevant events, conferences, webinars, podcasts, and online communities. You can also reach out to potential clients, organizers, sponsors, and influencers who might be interested in your speaking services. You can also leverage your existing customer service network, such as your colleagues, managers, suppliers, partners, and customers. By building your network, you can increase your visibility and credibility as a speaker and generate referrals and leads.

4 Market your services

The fourth step is to market your speaking services to your target audience and clients. You can do this by creating and maintaining a website, a blog, a newsletter, and social media accounts that showcase your speaking expertise and value. You can also create and share valuable content, such as articles, videos, podcasts, ebooks, or case studies, that demonstrate your customer service knowledge and insights. You can also offer free or discounted speaking sessions, webinars, or workshops to attract and engage your audience and clients.

5 Improve your skills

The final step is to improve your speaking skills and performance. You can do this by seeking feedback, coaching, mentoring, or training from other speakers, experts, or professionals in the hospitality industry. You can also watch and learn from other successful speakers in your niche or field. You can also practice and rehearse your presentations, speeches, or workshops regularly and refine your delivery, style, and content. By improving your skills, you can increase your confidence and competence as a speaker and deliver more value and impact to your audience and clients.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?