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How can you lead an emergency management team in the digital age?

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Emergency management is a complex and dynamic field that requires effective leadership and teamwork to prepare for, respond to, and recover from various hazards and crises. In the digital age, emergency management leaders face new challenges and opportunities to leverage technology, data, and communication tools to enhance their team's performance and resilience. In this article, you will learn some practical tips and best practices on how to lead an emergency management team in the digital age, covering the following topics:

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1 Define your vision and goals

As an emergency management leader, you need to have a clear vision and goals for your team that align with the mission and values of your organization and stakeholders. You also need to communicate your vision and goals effectively and frequently to your team members, using various digital platforms and formats that suit their preferences and needs. By defining your vision and goals, you can inspire your team, set clear expectations, and measure progress and outcomes.

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Sarah Thompson

Award-winning Disaster Management professional | Conference Speaker | Qualified Change Manager | Facilitating transformative conversations | Building crisis leadership capabilities | Helping organizations master disaster
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First understand the team’s needs, to enable you to align expectations and strategic goals. Using a human-centred approach will help ground the use of tools (digital or otherwise) in the current reality, and build towards a future vision. You can have the best, shiniest, most expensive tool - if it’s out of touch with the needs of your clients or team, it will fail.

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2 Build trust and collaboration

Trust and collaboration are essential for any team, but especially for emergency management teams that operate in uncertain and stressful situations. You can build trust and collaboration among your team members by fostering a culture of openness, feedback, and recognition, using digital tools that facilitate communication, coordination, and accountability. You can also encourage your team to share their expertise, insights, and ideas, using digital platforms that enable knowledge management, innovation, and learning.

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Jeremy Mitchell

Deputy Fire Marshal at Champaign Fire Department Owner, GTC Fire Prevention
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Mitigation tends to get lost in the shuffle when we talk about emergency management; first responders think of emergency management in the response context, and the majority of these organizations are reluctant to engage in any activity which is going to reduce their volume of calls for service. Planning, response, and program evaluation are simple with first responder partners because that’s what they know. But there is a real opportunity for collaboration and improvement in successfully engaging these organizations with the idea of mitigation and community risk reduction.

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3 Adapt to changing contexts

Emergency management teams need to be able to adapt to changing contexts and scenarios, as emergencies are often unpredictable and complex. You can help your team adapt to changing contexts by providing them with timely and relevant information, using digital sources that offer reliable and updated data and analysis. You can also support your team to make informed and flexible decisions, using digital tools that support scenario planning, risk assessment, and problem-solving.

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Helen Miller MD, MBA, CPE, CEM
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Leveraging digital tools is important, but beware of potential single points of failure. Technology does fail. It is not if but when, especially in the wake of a natural disaster and with emerging cybersecurity threats. Emergency managers can be a strong voice for development of alternate, contingency and emergency processes and the need to train and exercise them. Emergency management is often less about incident management and more about readiness for continuity of community lifelines and coordination of emergency support functions with the whole community to promote resilience and enable recovery. Redundant communications tools and reliable process matter.

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Jeremy Mitchell

Deputy Fire Marshal at Champaign Fire Department Owner, GTC Fire Prevention
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Effectiveness in emergency management demands agility because natural and human-made disasters are extremely fluid situations. You may see significant changes within an operational period that can’t be dealt with using every-few-hours updates. Leveraging technology to analyze data, spot trends and trouble, as well as communicating widely and effectively allows emergency managers to maximize limited resources and function at a high level during low frequency, high risk events without running the risk of task saturation.

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David Pierce

Tactical LLC. CEO, lt.Col CAP MS PCP NEMBA Wyoming Civil Air Patrol
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When I was Director of Communications for Wyoming CAP, I shared info from all valid communications resources to my team. The resources came ARRL,FEMA,USAF, MARS and we participated as a team in practice missions,and repair trips to Communication sites through our the State. Planning,Risk Assessment played a role in everything we accomplished as a team.

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4 Empower your team members

Emergency management teams need to be empowered to take action and responsibility, as emergencies often require quick and effective responses. You can empower your team members by delegating tasks and authority, using digital systems that assign roles and responsibilities and track performance and results. You can also motivate your team members by giving them autonomy and choice, using digital options that allow them to customize their work environment, schedule, and methods.

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David Pierce

Tactical LLC. CEO, lt.Col CAP MS PCP NEMBA Wyoming Civil Air Patrol
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Empowering your team, is very important, to get the job completed. They also had a say in what we had as a team should be doing, to improve communications.

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Ron Derrick

Senior Emergency Manager - Whataburger Command Center
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This is how we build our bench by empowering our teams to take over the response responsibility and make those decisions. This prepares them for when they are the ones making the ultimate decisions. This also gives your team a feeling of satisfaction and immediate gratification when they see the fruits of their labor come through with positive outcomes.

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5 Enhance your team's skills and capabilities

Emergency management teams need to have the skills and capabilities to perform their tasks and achieve their goals, as emergencies often demand high levels of competence and professionalism. You can enhance your team's skills and capabilities by providing them with training and development opportunities, using digital resources that offer online courses, webinars, and simulations. You can also assess your team's skills and capabilities by using digital tools that measure competencies, gaps, and needs.

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Ron Derrick

Senior Emergency Manager - Whataburger Command Center
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I believe a leader should always take the opportunity to get their team the training they need. This could be as small as reading some good articles all the way up to hands on training. You cannot assume they will perform in the heat of battle, they have to have the right training. This way you can also use the training information for team placement and tasks.

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6 Manage stress and wellbeing

Emergency management teams need to manage stress and wellbeing, as emergencies often cause physical and emotional strain and fatigue. You can manage stress and wellbeing for yourself and your team by promoting a healthy work-life balance, using digital solutions that monitor workload, productivity, and wellness. You can also support your team's mental health by creating a safe and supportive space, using digital channels that enable peer support, counseling, and debriefing.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you lead an emergency management team in the digital age?

1

2

3

4

5

6

7

1 Define your vision and goals

2 Build trust and collaboration

3 Adapt to changing contexts

4 Empower your team members

5 Enhance your team's skills and capabilities

6 Manage stress and wellbeing

7 Here’s what else to consider

Emergency Management

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How can you lead an emergency management team in the digital age?

1

2

3

4

5

6

7

1 Define your vision and goals

2 Build trust and collaboration

3 Adapt to changing contexts

4 Empower your team members

5 Enhance your team's skills and capabilities

6 Manage stress and wellbeing

7 Here’s what else to consider

Emergency Management

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