How can you keep customers from leaving?

When I was working in CS, and now coaching my CS team, effective communication requires listening. Even me, when I speak with a customer, I know what they are going to say and what they need but I have to remind myself to sit back and just LISTEN to them tell me what they want or think they need. If people feel heard, then they feel connected and then you have a relationship.

In my experience as a customer service professional, EMPATHY"is the driver of Customer loyalty. Customer loyalty is the bedrock of successful businesses.

To know your customer correctly, keep following their updates. As a Key Account Manager of Nobrokerhood, I used to provide tech base services to the residential complexes. I used to add as much value as I can during their events to make the client relationship strong. Always provided extra beyond their expectations not only to retain but upsell.

Provide exceptional customer service at every touchpoint. Respond promptly to inquiries, address concerns effectively, and go above and beyond to exceed customer expectations.

Perhaps the most impactful tool that I have gained with Knowing Your Customer is the 80/20 rule. A potential customer will always provide vital gems that will allow you to offer the ideal service for their needs. More often than not, a customer is not impressed by pomp and circumstances, but rather acknowledgement and advisement.

In my business, we do our best to communicate early if there is a problem with a customer order. Unpleasant information is never fun to give, but so much easier to manage prior to it being a crisis for your customer. Again, the customer may be upset. Listen vs arguing or justifying your company's position. Then you can move to a solution oriented conversation if required.

Your communication will only be consistent, relevant and timely if you spend time getting to know your user. At first it may not seem to make much sense to know who contacts you, why, when, by what means, but I promise you that the light at the end of the road is very rewarding because having that information organized and structured will help you automate many points of your user's Journey and this in turn will help your user to have the information he wants and needs at the time he wants and needs it. This equals more satisfied customers.

Must to considering the agreements and follow the conditions and the most important things to be careful of the terms of payments, if facing a trouble to be legally.

You should also need to visit customer physically if they and distance permit, since it will solve most of the miscommunications.

As a Business Development Manager, I Define the project scope, objectives, and deliverables clearly from the start. Make sure both your team and the customer have a shared understanding of what needs to be accomplished.

What can be faster than a 24/7 chat? About a year ago I was reading an article about customer service, which mentioned that 84% of users still prefer communication with an operator or person to solve their problems and that is why I think it is crucial to maintain points of contact person to person and if you have structured and organized information to respond to your user, no doubt your attention and response will be faster. But if the information your user needs is well implemented in a chat with AI your cases will be solved almost immediately. In 2021 42% of my cases were solved with my digital+IA agent. In 2022 55%. What's the best part? neither me nor my agents work 24/7, but my digital+IA agent does ;)

Timely action would save a lot of extra efforts. It shows sincerity of service provider and build trust. It would definitely fetch good word of mouth to any organization.

One thing I have found to be very effective is to under promise and over deliver. If I thought a project would be completed or a draft ready in one week, I would promise 2 weeks. Be coming in early, I set myself apart from the rest

It's scary, isn't it? Asking for feedback and being evaluated badly, but if you don't know what you're doing wrong, how can you improve? At the moment I use the NPS as a quantitative tool and qualitative open-ended questions to learn about the experience. So far it has worked so well in my area that we are going to expand it to more, because it is also important to recognize that attention does not depend only on the center of attention, but on all the areas that interact with your user.

The best way to end a call with a satisfied customer or client is to have their feedback. Although, some of them might just say ' I'm too busy or I gotta go' but some of them might give a excellent feedback depending on the Customer Service they got. The best way to achieve a feedback from a customer in my opinion is to address all their concerns during the initial conversation and make sure that during the end of the call they are fully satisfied and one more question we can ask the customer is ' Is there anything else I can assist you with?'. Now this here is magic and the customer will definitely be thankfully and you can proceed for a feedback.

Customers and/or clients buy the person. Building that relationship is what brings you more in a funnel of Customers. Every Customers is potential millions, if taken care of properly. You never know, who your customers know.

Humans are being built to have desires. Address the desires and make it repetitive in a receiving manner for the clients. They will stay, where there needs and wants are all being met. Create stagger values and accessibilities. After all, knowledge + Experience + Desires + Automation = More Income & loyalty. In this world, you could ask a robot to make a sale for you or you could get a human to use emotions and many other desires and soft touches to get a deal done.