How can you integrate renewal training into your employees' day-to-day work?

I like to think of renewal training as the software updates on your smartphone. These updates not only enhance your phone's performance but also introduce new features. Similarly, renewal training refines and updates employees' skills. To weave it into daily work, first pinpoint the 'bugs' or skill gaps, much like app developers do. Using surveys or feedback forms helps in this identification. Once you know the gaps, roll out 'updates' or training modules tailored to those needs, ensuring employees stay at their best without major disruptions to their routine tasks.

To integrate renewal training into our employees' day-to-day work, I would strategically schedule dedicated training sessions during quieter periods, incorporate micro-learning techniques for quick knowledge absorption, promote peer learning and mentorship within teams, and tie training objectives to specific project tasks. This approach ensures that learning becomes an organic part of our workflow, supporting continuous skill development and knowledge enhancement.

Continuous Learning Culture: Foster a culture of continuous learning within your organization. Encourage employees to see ongoing training as a natural part of their professional development. Incorporate Microlearning: Implement microlearning modules that are brief, focused, and can be completed in small chunks of time. These modules can be integrated into daily work routines without causing significant disruptions.

This can be a real challenge if you are dealing with multiple generations of workers. I've worked in multiple age-diverse workplaces, and seen managers struggle with this first hand. Not all older people are tech illiterate, but most young people have grown up around technology. They tend to have an advantage in this area. But don't discount anybody ability to learn. It just may take more patience with some people over others. Another thing I've found is the better people understand the why, the more likely they will understand the how.

I love microlearning! In a world where everything vies for attention, delivering bite-sized, focused training modules can be a game-changer. It seamlessly fits into the busy schedules of employees, ensuring they get the essential CRM updates without feeling overwhelmed. Pairing this with gamification not only makes learning engaging but also taps into the competitive spirit, driving motivation. By blending these techniques, renewal training can be both effective and enjoyable, ensuring employees stay updated without disrupting their daily tasks.

Align the achievement and renewal of certifications with employees' career development goals. This personal connection can motivate them to prioritize renewal training. Provide employees with the necessary resources, such as study materials, access to courses, and mentorship, to facilitate their renewal training.

Currently, we see standardization as the goal for customer services. Everyone gets the same service. What gets forgotten is that everyone is an individual, both customers and those who service them. Companies who you a pairing approach, thanks the best and pair them with others to learn from each other, seems to be a way to train your employees constantly and consistently while teaching them how to handle live situations in a real world environment. Personality and enthusiasm do honestly shine thru and by switching pairs everyone gets to see both the pluses and minuses of their partners and themselves allowing for self correction and achievement.