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How can you integrate flight booking systems with travel management systems?

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Flight booking systems are essential tools for travel agencies, tour operators, and corporate travelers. They allow you to search, compare, and book flights from various airlines and platforms. However, flight booking systems alone are not enough to manage the entire travel process. You also need a travel management system (TMS) that can handle the itinerary, invoicing, reporting, and compliance aspects of your travel business. How can you integrate flight booking systems with travel management systems to create a seamless and efficient travel experience? Here are some tips and best practices to consider.

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Gayan Kasuntha

ACIM | Travel Tech Specialist | Digital Marketing |Commercial Strategy | Product Marketing Specialist

1 Choose compatible systems

Not all flight booking systems and travel management systems are designed to work together. Some may have different data formats, protocols, or interfaces that make integration difficult or impossible. Therefore, before you invest in any system, you should check its compatibility with your existing or preferred systems. Look for systems that use standard APIs, XML, or JSON formats, and that offer documentation and support for integration. Alternatively, you can use a third-party integration service or tool that can connect different systems and synchronize data between them.

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Gayan Kasuntha

ACIM | Travel Tech Specialist | Digital Marketing |Commercial Strategy | Product Marketing Specialist
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I’ve frequently encountered compatibility challenges when integrating flight booking systems with travel management systems. It’s vital to stress the need for clients to thoroughly evaluate system compatibility before investing. Differences in data formats, protocols, and interfaces can pose significant integration hurdles. I strongly recommend seeking systems that offer standard APIs, XML, or JSON formats, which simplify the integration process. Additionally, I emphasize the importance of comprehensive documentation and robust support for integration. Clients must have access to clear resources and assistance when they encounter integration obstacles.

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2 Define your integration goals and scope

Once you have chosen compatible systems, you need to define your integration goals and scope. What are the benefits and outcomes that you expect from integrating flight booking systems with travel management systems? What are the key features and functions that you need to integrate? How often and how much data do you need to transfer between the systems? How will you monitor and troubleshoot the integration process? These are some of the questions that you need to answer to plan and execute your integration project effectively.

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Gayan Kasuntha

ACIM | Travel Tech Specialist | Digital Marketing |Commercial Strategy | Product Marketing Specialist
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First and foremost, we work closely with our clients to understand and articulate the benefits and outcomes they aim to achieve through integration. Whether it’s streamlining booking processes, enhancing data accuracy, or elevating the traveler’s experience, these objectives become the guiding light throughout the integration project. Identifying the key features and functions that require integration is the next crucial step. Real-time access to flight availability, pricing, and booking information often tops the list. Our role is to ensure that these core functionalities seamlessly align between the flight booking and travel management systems.

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3 Test and validate your integration

Before you launch your integration, you need to test and validate it thoroughly. You need to ensure that the data flow between the systems is accurate, consistent, and secure. You also need to verify that the integration does not affect the performance, functionality, or usability of the systems. You can use various testing methods and tools, such as unit testing, functional testing, load testing, and security testing, to check your integration. You should also involve your end-users, such as travel agents, managers, or customers, in the testing process to get their feedback and approval.

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4 Train and support your users

After you launch your integration, you need to train and support your users on how to use the integrated systems. You need to explain how the integration works, what are the benefits and features, and how to access and manage the data. You also need to provide manuals, tutorials, FAQs, and other resources to help your users learn and adapt to the integration. Moreover, you need to offer ongoing support and maintenance to your users, such as resolving issues, updating systems, and adding new features.

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5 Evaluate and improve your integration

Finally, you need to evaluate and improve your integration regularly. You need to measure and analyze the results and impacts of your integration, such as cost savings, time efficiency, customer satisfaction, and revenue growth. You also need to solicit and incorporate feedback from your users, partners, and stakeholders on how to improve your integration. Additionally, you need to keep up with the changes and trends in the travel industry and technology, such as new regulations, standards, or innovations, and update your integration accordingly.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you integrate flight booking systems with travel management systems?

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1 Choose compatible systems

2 Define your integration goals and scope

3 Test and validate your integration

4 Train and support your users

5 Evaluate and improve your integration

6 Here’s what else to consider

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