How can you include all stakeholders in your CSR board stakeholder dialogue?

Toutes les parties prenantes doivent être identifiées, il ne s'agit pas d'identifier les groupes de parties prenantes comme les fournisseurs, clients, employés...mais d'aller en détails en fonction du contexte de l'entreprise. Des parties prenantes "non classiques" doivent aussi être identifiés telles que les anciens employés, les familles des employés, les nouvelles générations. Les parties prenantes doivent être homogènes pour pouvoir procéder à la hiérarchisation et au dialogue par la suite. C'est une étape essentielle dans le cadre de l'analyse de matérialité simple ou double afin d'identifier les enjeux pertinents.

To include all stakeholders in the CSR dialogue: 1. have representatives from various segments of stakeholders in the design of the interventions 2. have regular communications channels to make sure that stakeholders have a safe environment to be heard and seen 3. have a monitoring and evaluation framework to access the inclusion of the stakeholders

Inicialmente lo más importante es que comprendamos el contexto interno y externo en el que se desenvuelve nuestra organización, una vez esto podemos extendernos a interpretar nuestra cadena de valor para así identificar los diferentes actores que están inmersos en la misma. Una vez los conozcamos es importante que logremos su priorización, hoy en día existen un gran número de métodos y herramientas para hacerlo, lo anterior, toda vez que es importante y estratégico que sepamos cómo debemos relacionarnos con cada uno, los canales de comunicación preferidos y claramente así dar respuesta a sus necesidades y expectativas.

établir des canaux de communication bidirectionnels : Mettre en place des mécanismes de communication qui permettent un échange régulier d'informations entre le conseil d'administration et les parties prenantes. Cela peut inclure des réunions périodiques, des forums en ligne, des sondages, des consultations publiques, etc...

For me, it's essential to think in terms of the funnel. Who are your closest and most distant stakeholders? Who do they talk to in your company? Make a list of them, then think about the opportunities they represent for your company and the impact your activities have on them. You can now list them according to their interests and importance. This can be done by working in groups with mind maps too.

Your stakeholders must be approached in a personalised way. During your mapping, identifying the people you will be talking to will give you information on the means of communication to use. Stakeholders are very important in the process of mapping and establishing dual materiality, if you want to be exhaustive and reliable. It may be worth defining a scale of importance for stakeholder comments in order to adapt your investment in the solicitation process.

To ensure a comprehensive CSR board stakeholder dialogue, inviting all stakeholders is crucial. Craft a well-detailed invitation letter outlining the purpose, format, date, time, and location. Include background information on your CSR vision, mission, goals, and initiatives, alongside specific discussion topics. Empower stakeholders to contribute by posing relevant questions. Encourage RSVPs for attendance confirmation, and implement timely follow-ups with reminders. By fostering transparency and engagement, you create an inclusive platform for diverse perspectives.

To invite stakeholders create A clear purpose goal, crafting the benefit and lesson of initiatives. Aligning to all frameworks and impact for stakeholders. The invitation should have clear date,time,location and an over view of activities and exit strategy for initiative. Cost for stakeholders and beneficiary benefits should be well accounted for

Don't "Invite"... Involve... Invite is passive. Make sure your vision and plan includes real ESG-CSR applications for each type of stakeholder...

?Comunicar! Recordemos siempre que lo que no se cuenta no existe, es por eso que debemos invitar siempre a participar a nuestros grupos de interés a lo largo de nuestros procesos de consulta y participación. Para relacionarnos estratégicamente con cada uno de los grupos de interés es importante definir: 1) Objetivo de la comunicación 2) Canal de participación habilitado 3) Necesidades y expectativas de cada grupo 4) Retroalimentación por parte del grupo 5) Procesos de mejora continua

To ensure an inclusive CSR board stakeholder dialogue, meticulous preparation is crucial. Stakeholders must be well-informed about the agenda, objectives, structure, roles, and rules of the dialogue. Assigning them to small groups or tables facilitates meaningful interactions with board members and a facilitator. Equip participants with materials like flipcharts, sticky notes, pens, and feedback forms to enhance engagement. A pre-dialogue briefing on expectations and etiquette, emphasizing respect, constructiveness, honesty, and open-mindedness, creates a conducive environment.

The creation of common interests between organizations and their stakeholders can lead to the creation of a chain of services and products with added value to customers. For example, creating special privileges for the activists of economic fields who are actually the beneficiaries of the organization and creating facilities to continue their activities.

clearly communicating the purpose and benefits of the proposed initiatives, highlighting how they align with the company's values and objectives. Engage stakeholders early in the process by soliciting their input, addressing concerns, and fostering dialogue to ensure their perspectives are considered. Provide relevant information and examples to illustrate the potential impact of the initiatives on stakeholders and the broader community. Establish channels for ongoing communication and feedback to maintain stakeholder engagement throughout the implementation process.

Cuando realizamos procesos de comunicación y participación de los stakeholders debemos comprender los métodos y canales óptimos de participación para ellos, comprender que necesitamos un enfoque de diversidad e inclusión para velar la mayor participación posible, rompiendo barreras en la comunicación.

Identifying key contacts and relays is a very effective way of setting up a solid dialogue process with your stakeholders. You'll be more responsive in your solicitations, you'll create a better relationship with your stakeholders and your employees' investment in the process will build loyalty. Individual exchanges or group events should be considered, depending on the themes addressed. In all cases, this will make a real contribution to your CSR approach.

To ensure inclusivity in your CSR board stakeholder dialogue, prioritize diverse representation and perspectives. Engage stakeholders through transparent communication, clearly articulating the agenda and ground rules. Introduce board members and facilitators to foster a sense of familiarity. Employ a variety of interactive methods like brainstorming, voting, ranking, storytelling, and case studies to encourage active participation and varied expressions of viewpoints. Establish an open and respectful environment that values each stakeholder's input. Monitor and document the dialogue meticulously, capturing key insights, suggestions, and feedback.

Como organización debemos mantener un diálogo transparente, íntegro, ético e inclusivo con todos nuestros grupos de interés para así garantizar que su participación y consulta sea la mejor posible.

discuss current, initiatives, set new goals, or address stakeholder concerns. Prepare relevant materials, reports, data, and case studies, to support your points and facilitate discussion. Encourage open communication and active participation from all board members, ensuring that everyone has an opportunity to share their perspectives and insights. Listen attentively to feedback and questions, and be prepared to provide thoughtful responses. Foster a collaborative atmosphere that values diverse viewpoints and encourages constructive debate. Use the dialogue as an opportunity to align the board's vision and priorities with the company's CSR strategy,

Recomiendo un enfoque combinado para seguir las prácticas de Responsabilidad Social Corporativa, destacando la importancia de recoger feedback a través de encuestas, promover la transparencia con reportes y medir el impacto con indicadores. La formación de comités de RSC, el uso de auditorías externas y las redes sociales son clave para la comunicación eficaz. Impulsar el voluntariado profundiza la conexión con la comunidad, fortaleciendo las relaciones con stakeholders y maximizando el impacto social de la empresa.

Follow up by revising all dialogue points, get feedback from ground works, Utilize the feedback of all board's and beneficiary to create a vast question matrix to get better feedback from stakeholders

?Existen muchas formas como podemos realizar seguimiento a nuestras partes interesadas! Una de estas es lograr habilitar canales de consulta y participación que estén continuamente abiertos, pero también, tenemos la elaboración de informes de sostenibilidad donde ellos puedan mantenerse al tanto de la gestión realizada por la organización y que posiblemente pueda impactarlos o interesarles.

Solid point. Here's another perspective to add from: tailoring the dialogue to the respective stake holders. This is important especially from Step 4, to allow you to personalize and optimize the content of the message. You have a higher chance of success when you include this.

Such an across-the-board strategic issue cannot realistically be applied from the top down only, so the input and support of all stakeholders within a private firm or public organisation is required to successfully adopt and then apply such an initiative. CSR strategies vary in content and objectives, whilst the discussion process differs from one institution to another regarding the objective, what are the main subjects discussed, who participates and how often. In addition, in an ideal world, strategic dialogue should lead to concrete actions, which need to be monitored in terms of success.