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How can you improve your empathy skills with peer feedback?

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Empathy is the ability to understand and share the feelings of others, and it is essential for building trust and rapport in peer support. However, empathy is not a fixed trait that you either have or not. It is a skill that you can improve with practice and feedback. In this article, you will learn how to use peer feedback to enhance your empathy skills and become a more effective peer supporter.

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Leonardo Portillo

Lived Experience workforce Team leader Access, ED & Rehab
Devi Sunny

Author & Mentor for Inclusive Careers

1 What is peer feedback?

Peer feedback is the process of giving and receiving constructive comments, suggestions, and praise from your peers, who are people with similar roles, experiences, or goals as you. Peer feedback can help you improve your performance, learn from others, and develop a sense of belonging and mutual support. Peer feedback can be formal or informal, verbal or written, and solicited or unsolicited.

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2 Why is peer feedback important for empathy skills?

Peer feedback can help you improve your empathy skills in several ways. First, peer feedback can help you identify your strengths and weaknesses in empathizing with others, and provide you with specific examples and tips on how to improve. Second, peer feedback can help you gain different perspectives and insights from your peers, who may have different backgrounds, values, and opinions than you. Third, peer feedback can help you practice active listening, emotional regulation, and self-reflection, which are key components of empathy.

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3 How to give peer feedback for empathy skills?

To give peer feedback for empathy skills, you need to follow some basic guidelines. First, you need to be respectful, honest, and supportive, and avoid being judgmental, harsh, or personal. Second, you need to be specific, relevant, and timely, and focus on the behaviors and outcomes, not the person or the intention. Third, you need to be balanced, and include both positive and negative feedback, as well as suggestions for improvement. Fourth, you need to use the SBI model, which stands for Situation, Behavior, and Impact. This means that you describe the situation where the empathy skill was used, the behavior that you observed, and the impact that it had on you or others.

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4 How to receive peer feedback for empathy skills?

To receive peer feedback for empathy skills, you need to adopt a growth mindset, which means that you view feedback as an opportunity to learn and grow, not as a threat or a criticism. You also need to do the following. First, you need to listen attentively, and avoid interrupting, defending, or arguing. Second, you need to ask clarifying questions, and seek examples and evidence. Third, you need to acknowledge and thank the feedback giver, and express your appreciation and respect. Fourth, you need to reflect on the feedback, and identify the key points and actions that you can take to improve your empathy skills.

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5 How to apply peer feedback for empathy skills?

To apply peer feedback for empathy skills, you need to set SMART goals, which are Specific, Measurable, Achievable, Relevant, and Time-bound. You also need to do the following. First, you need to prioritize the most important and urgent feedback, and focus on one or two areas at a time. Second, you need to create a plan of action, and break down your goals into small and manageable steps. Third, you need to practice your empathy skills, and seek feedback from different sources and situations. Fourth, you need to monitor your progress, and evaluate your results and challenges.

Empathy is a vital skill for peer support, and peer feedback is a valuable tool for improving it. By giving and receiving peer feedback, you can enhance your ability to understand and share the feelings of others, and become a more effective and supportive peer.

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Brandy Boak, MA

WHAT'S YOUR IMPACT? | Parent | Organization Development Consultant | Training & Development | Change Management
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In your journey to increase your skill sets, include support! Ask a trusted colleague to pay attention to one skill at a time that you are practicing and ask them for feedback after a certain time period. Our work environments, peers, and leaders must be supportive of the desired behaviors. As you create your goals, also consider asking trusted colleagues what they would like to see more of from you at work. Here's to practicing new stuff!

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Leonardo Portillo

Lived Experience workforce Team leader Access, ED & Rehab
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Improving empathy skills with peer feedback involves actively seeking input from your peers and using their insights constructively. Seek Honest Feedback, Approach your peers and ask for their honest opinions regarding your empathy skills. Be clear about your intention to improve and welcome their input. Be Open and Receptive, When receiving feedback, keep an open mind. Avoid becoming defensive or dismissive of their comments. Reflect on Feedback, Take time to reflect on the feedback you receive. Consider how you reacted in certain situations and whether you could have responded more empathetically. It's essential to remain patient with yourself and committed to continuous growth based on the feedback you receive from your peers.

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Devi Sunny

Author & Mentor for Inclusive Careers
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It’s crucial to harness the power of diverse cognitive skills for success. The MBTI personality test is a tool that helps understand these differences. Intuitive Feelers (NFs) naturally favor empathy and understanding, often called Empaths or Diplomats. For Empaths, empathy is more than a skill; it’s innate. On the other hand, individuals who fall into other personality types, such as Sensory Thinkers, Sensory Feelers, and Intuitive Thinkers, will benefit from training and developing their empathy skills. According to Adam Grant, having more “Givers” in a team can influence others to adopt a giving mindset. This can contribute to a healthy team dynamic, increased productivity, and improved financial performance.

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How can you improve your empathy skills with peer feedback?

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1 What is peer feedback?

2 Why is peer feedback important for empathy skills?

3 How to give peer feedback for empathy skills?

4 How to receive peer feedback for empathy skills?

5 How to apply peer feedback for empathy skills?

6 Here’s what else to consider

Peer Support

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How can you improve your empathy skills with peer feedback?

1

2

3

4

5

6

1 What is peer feedback?

2 Why is peer feedback important for empathy skills?

3 How to give peer feedback for empathy skills?

4 How to receive peer feedback for empathy skills?

5 How to apply peer feedback for empathy skills?

6 Here’s what else to consider

Peer Support

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