How can you improve system maintenance and support with new technologies?

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System maintenance and support are essential tasks for any organization that relies on IT systems to deliver value and achieve goals. However, these tasks can also be challenging, time-consuming, and costly, especially as systems become more complex, distributed, and dynamic. Fortunately, new technologies can help you improve your system maintenance and support processes, enhance your system performance and reliability, and reduce your operational costs and risks. In this article, we will explore some of these technologies and how you can use them to optimize your system management.

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1 Automation tools

One of the most effective ways to improve your system maintenance and support is to use automation tools that can perform routine, repetitive, or complex tasks for you, such as patching, backup, configuration, monitoring, troubleshooting, and reporting. Automation tools can help you save time and resources, improve accuracy and consistency, reduce human errors and downtime, and increase your system security and compliance. Some examples of automation tools are Ansible, Puppet, Chef, Terraform, Nagios, and Zabbix.

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Potlaki Moloi

Linux Systems Engineer
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Ansible and bash scripts to gracefully stop web services, perform maintenance and resume service. Telegram integration to notify sys admins and/or affected stakeholders on progress of maintenance. Multiple channels for role-based reporting. Zabbix to report on total uptime - bragging rights. This is important for audits.

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2 Cloud services

Another way to improve your system maintenance and support is to leverage cloud services that can provide you with scalable, flexible, and reliable infrastructure and platforms for your systems. Cloud services can help you reduce your capital and operational expenses, improve your system availability and performance, and access advanced features and capabilities that you may not have in-house. Some examples of cloud services are Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), IBM Cloud, and Oracle Cloud.

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Mark Stevens

Retired
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Document your backup process, including retention of each type: OS/System, database backups and user accounts and data, and follow it, keep records of successful AND unsuccessful backups. Document what you did when a backup failed. This will ensure you pass an audit of your backups where ever you store them.

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Stephen Lewis

System Administrator at Renesas Electronics | Linux, IT Support, Windows Imaging
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Utilizing the cloud for long term data storage can save a lot of money over writing backups to magnetic media, stored off-site at secure vault facilities.

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3 Artificial intelligence

A third way to improve your system maintenance and support is to apply artificial intelligence (AI) techniques that can enhance your system intelligence, learning, and decision-making. AI can help you analyze large and complex data sets, identify patterns and anomalies, predict and prevent failures, optimize your system performance and efficiency, and provide insights and recommendations. Some examples of AI techniques are machine learning, deep learning, natural language processing, computer vision, and chatbots.

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4 DevOps practices

A fourth way to improve your system maintenance and support is to adopt DevOps practices that can integrate your development and operations teams and processes. DevOps can help you improve your system quality and reliability, accelerate your delivery and deployment cycles, increase your collaboration and communication, and foster a culture of continuous improvement and innovation. Some examples of DevOps practices are agile methodology, version control, continuous integration, continuous delivery, continuous testing, and feedback loops.

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5 Security tools

A fifth way to improve your system maintenance and support is to use security tools that can protect your systems from cyberattacks, breaches, and data loss. Security tools can help you detect and respond to threats, encrypt and backup your data, enforce policies and standards, and comply with regulations and best practices. Some examples of security tools are firewalls, antivirus, VPN, encryption, backup, and audit.

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6 User feedback

A sixth way to improve your system maintenance and support is to collect and analyze user feedback that can help you understand your system performance, usability, and satisfaction from the user perspective. User feedback can help you identify and prioritize issues, improve your system design and functionality, enhance your user experience and loyalty, and measure your system impact and value. Some examples of user feedback methods are surveys, interviews, focus groups, ratings, reviews, and analytics.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you improve system maintenance and support with new technologies?

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1 Automation tools

2 Cloud services

3 Artificial intelligence

4 DevOps practices

5 Security tools

6 User feedback

7 Here’s what else to consider

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