How can you improve the customer experience in retail sales for personal care products?

Understanding what kind of product you are dealing with helps in understanding :- Target Customer Audience Consumer behavior Packaging Customer journey with product Product life cycle Value which product is creating Importance of product in consumer life. Likability

Know your product Know what the customers needs are and listen. Fully complete your service to this customer Thank the customer and welcome them back. Duke!

Understanding consumers means understanding various aspects related to them such as customer lifetime value ,consumer behaviour ,consumer life cycle and etc. Consumer body language tone of voice and facial expressions had various body languages which tell about their feelings about the product they are emotions and their thoughts which occurs during product purchase or selection at any retail shop. As consumers are the keys take holders for any product or service it is very important to understand them the thought process and make things more customer centric.

Advancement of Technology things are getting generalized everyone is getting the same kind of services easily so organisations are preparing to give a common service. While personalization is a very vital RO for and customers getting any kind of things personally creates the feeling of speciality and importance. Personalizing products or any message but the customer makes them feel special and important for the business and the organisation and brings them back or holds them for their lifetime.

Educating customers is equivalent to empowering them. Of knowledge where knowledge is accessible to everyone at any time people feels empowered when they are educated with their brands. Educating customers makes the customer feel more thoughtful towards the organisation. Example of Zomato which not only delivers the product food product food product but is also encouraging people by sharing of the recipes of these food product with which the customer fees enlightened and is more connected with the brand.

La mejor experiencia es crear un ambiente "vibe", de descubrimiento e inspiración. Donde el cliente se sienta a gusto, cómodo, en confianza y que tenga la libertad de probar, aprender y sentirse como en casa.

Various tools are used into daily retail aspects and into Ecom aspects also. Like if we talk about offline mode fragrances or essential oils are used into stores to smell better Various kinds of lighting are used to look better brighter colours and various wall stickers are used in a store to give customers a very good experience while shopping.