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How can you improve communication and collaboration with volunteers?

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Volunteers are the backbone of many nonprofit organizations, social causes, and community projects. They donate their time, skills, and passion to make a difference. However, managing volunteers can be challenging, especially when you have to communicate and collaborate with them effectively. How can you improve your volunteer management skills and foster a positive and productive relationship with your volunteers? Here are some tips and tools to help you.

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Alexandre Davis

Technical Assistance Specialist at NYS OASAS

1 Set clear expectations

One of the first steps to improve communication and collaboration with volunteers is to set clear expectations. This means defining the goals, roles, and responsibilities of each volunteer, as well as the policies and procedures of your organization. You can use a volunteer agreement, a handbook, or a training session to communicate these expectations and answer any questions or concerns. By doing this, you can avoid confusion, frustration, and conflict, and ensure that your volunteers know what is expected of them and what they can expect from you.

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Alexandre Davis

Technical Assistance Specialist at NYS OASAS
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I think that even before this that the "right introductions" are made so that people know who and what position a person occupies within an organization and what position and role they are responsible for as well as communicating in a clear and positive manner to the volunteer.

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2 Provide regular feedback

Another way to improve communication and collaboration with volunteers is to provide regular feedback. Feedback is essential for recognizing and appreciating your volunteers, as well as for helping them improve their performance and skills. You can use different methods of feedback, such as surveys, meetings, emails, or phone calls, depending on the size and nature of your volunteer team. You should also encourage your volunteers to give you feedback on your management style, the project, or the organization. By doing this, you can create a culture of learning, growth, and mutual respect.

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Alexandre Davis

Technical Assistance Specialist at NYS OASAS
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I believe that that all of these are good approach's. I am old school so i prefer to converse in a meeting, or a one to one conversation or by telephone, or Webex or zoom. I would use the other methods to support, my preferred message of communication.

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3 Use online tools

A third way to improve communication and collaboration with volunteers is to use online tools. Online tools can help you streamline and simplify your volunteer management tasks, such as recruitment, scheduling, tracking, reporting, and communication. You can use platforms like VolunteerMatch, SignUpGenius, or Asana to find, organize, and manage your volunteers. You can also use tools like Slack, Zoom, or Google Docs to communicate and collaborate with your volunteers in real time, share information and resources, and create a sense of community. By doing this, you can save time, money, and energy, and enhance your volunteer experience.

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4 Encourage participation

A fourth way to improve communication and collaboration with volunteers is to encourage participation. Participation means involving your volunteers in the decision-making, problem-solving, and creative processes of your project or organization. You can do this by asking for their opinions, ideas, and feedback, by giving them opportunities to lead or initiate activities, and by supporting their personal and professional development. By doing this, you can empower your volunteers, increase their engagement and commitment, and foster a sense of ownership and belonging.

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5 Celebrate success

A fifth way to improve communication and collaboration with volunteers is to celebrate success. Success means acknowledging and celebrating the achievements, milestones, and impact of your volunteers, as well as your project or organization. You can do this by sending thank-you notes, certificates, or gifts, by organizing events, parties, or awards, and by sharing stories, testimonials, or data. By doing this, you can show your gratitude, appreciation, and recognition, as well as inspire and motivate your volunteers to continue their good work.

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6 Build relationships

A sixth way to improve communication and collaboration with volunteers is to build relationships. Relationships mean creating and maintaining a positive and trusting rapport with your volunteers, as well as among them. You can do this by showing interest, respect, and empathy, by communicating openly and honestly, and by resolving conflicts constructively. You can also do this by facilitating social interactions, networking opportunities, and team-building activities among your volunteers. By doing this, you can strengthen your bond, loyalty, and retention, as well as create a fun and enjoyable atmosphere.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you improve communication and collaboration with volunteers?

1

2

3

4

5

6

7

1 Set clear expectations

2 Provide regular feedback

3 Use online tools

4 Encourage participation

5 Celebrate success

6 Build relationships

7 Here’s what else to consider

Volunteer Management

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How can you improve communication and collaboration with volunteers?

1

2

3

4

5

6

7

1 Set clear expectations

2 Provide regular feedback

3 Use online tools

4 Encourage participation

5 Celebrate success

6 Build relationships

7 Here’s what else to consider

Volunteer Management

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