How can you identify underlying issues affecting your clients' performance?

Craft open-ended, curious, and challenging queries to guide clients in exploring their situation deeply. Use relevance to direct the focus toward meaningful insights. Uncover hidden assumptions and beliefs, shedding light on underlying issues. This approach not only enhances client self-discovery but also fosters a dynamic coaching dynamic, paving the way for transformative solutions and sustained growth.

La méthodologie du coaching est pensée pour permettre au coaché de définir la véritable problématique à laquelle il est confronté (stratégique, opérationnelle, émotionnelle, compétence et expertise...) et faire émerger le besoin réel, les moyens à développer ou sur lesquels s'appuyer, les étapes du projet... Une question percutante va permettre de toucher avec précision le besoin. Elle est chirurgicale. Sa formulation ouverte est indispensable, car elle résonnera différemment pour chacun.

In my experience the power of simple yet probing questions enables the client to think. I allow the room to be quiet whilst they think. I don’t ask another question if it is silent. I ask them to imagine and describe their goal. And follow up with questions about their vision. It unlocks their thinking and creates energy and commitment.

Der Umgang mit eigenen Glaubenss?tzen kann ein entscheidender Schlüssel sein. Glaubenss?tze sind der sprachliche Ausdruck von etwas, was jemand für wahr h?lt, h?ufig entsprechen sie Erfahrungen und Pr?gungen und haben meist nichts mit Logik zu tun. Die Haltung ihnen gegenüber und die Bereitschaft, sie aufzufinden, an ihnen zu arbeiten und hinderliche Glaubenss?tze ggf. zu ver?ndern, l?st Barrieren und schafft die Basis , sich neu zu erfinden und zu entfalten.

Coaching is always client-led, with the coach first asking the client to identify their desired outcome for each session. The aim of coaching questions is not for the coach to re-shape a client’s thinking, but to help the client recognise and re-shape their own. Like: Clarity of purpose and direction, Self-awareness, Broader thinking, Personal reflection, Identification of values, Possible actions, Achievement of the client’s desired outcomes. A coach will often use powerful coaching questions to challenge the client to explore at a deeper level; for example, around self-talk, childhood narrative and fears that may be holding them back from achieving their goal.

To listen actively and empathically, give your full attention to the speaker, maintain eye contact, and avoid interrupting. Show empathy by acknowledging their feelings and validating their experiences. Use nonverbal cues like nodding and mirroring to convey understanding. Ask open-ended questions to encourage them to share more and explore their thoughts and emotions. This approach fosters trust and open communication, enabling you to better understand and support your clients in their coaching journey.

Beyond reflecting and summarizing, use probing questions to delve deeper into clients' perspectives. Show genuine interest, respect, and compassion to foster trust. Validate their experiences to create a safe space. Note subtle cues to unveil underlying issues. Establishing a strong coach-client rapport through these listening skills not only enhances understanding but also paves the way for more impactful coaching interventions and sustainable growth.

L'écoute est une compétence-clé du coach, qui allié disponibilité et intérêt pour l'autre et sa problématique. Elle est dite active lorsqu'est utilisée la reformulation, le rebond sur les propos du coaché, relève des distorsions, généralisations ou suppressions, questionne plus avant, met en perspective, et souligne le non verbal pendant les échanges

Listening means that you have to learn to cease judgement. It also means that your ability to walk the fine line between "believing" the client and "believing in the client", because you not only need to be seen as not taking sides, you need them to come up with their own answers. When you challenge assumptions and biases, underlying issues are likely to be resolved when the client is able to see from different perspectives in order to enhance their performance.

L'écoute active implique de se concentrer entièrement sur ce que dit le client, de comprendre leur message, de répondre de manière appropriée et de se souvenir de ce qui a été dit. Montrez de l'empathie en vous mettant à la place de votre client et en reconnaissant leurs sentiments et leurs expériences sans jugement.

Beyond mentioned tools like GROW and SWOT, tailor your approach to each client's needs. Introduce assessments like DISC for deeper self-awareness. Employ the 5 Whys technique for root cause analysis. The Wheel of Life aids in holistic goal-setting. Customizing tools amplifies their impact. Regularly assess and integrate new tools to stay dynamic, ensuring a robust coaching process that facilitates insightful analysis, diagnosis, and resolution of performance-affecting issues.

One thing that is often overlooked when identifying underlying issues affecting clients' performance is venturing beyond conventional business diagnostic tools and frameworks. It's crucial to tune into the the subconscious mind, the very force driving our automatic behaviors – the same response system that analyzes business documents. Understanding and addressing limiting beliefs of the subconscious can be transformative. These beliefs, akin to repetitive patterns, might inadvertently overlook blind spots, hindering effective decision-making. By recognizing and dismantling these barriers, a more comprehensive and nuanced understanding emerges, amplifying the ability to pinpoint and resolve underlying issues impacting performance.

La méthodologie du coaching est en soi un outil. Le coach est lui-même son propre outil. De nombreuses méthodes ont été théorisées, schématisées, mais que sont-elles sans le coach qui les utilise à bon escient, les sélectionnés, les emploie au moment le plus opportun pour son client. La compétence du coach vient du fait qu'il sache utiliser ses outils, non des outils eux-mêmes.

Frameworks help cut short your time required to look at issues. However, not all frameworks are relevant to the situation. A DMAIC framework is far more superior in a manufacturing or operational context than a Value Proposition Canvas. Knowing what framework suits the situation will enable you to help the client to see performance through an appropriate lens. Hence, study the logic behind these frameworks and consider how they might work with your present and past clients. But most certainly only apply them where the context is right.

Tools sind für mich immer nur ein Mittel zum Zweck. Im Fokus steht das Anliegen des Gegenübers und die Tools oder Interventionen helfen mir, die Ziele zu erreichen die für die Kl?rung des Anliegens notwendig sind! Hier ist in meinen Augen Kreativit?t gefragt, denn das Tool oder die Intervention muss immer auf das konkrete Anliegen angepasst werden - ein aus ?der Schublade ziehen“ ist nicht das, was an dieser Stelle hilfreich ist!

Tailor feedback for constructive insights. Offer motivational support to bolster goal achievement. Utilize the feedback sandwich—positive feedback, constructive critique, positive reinforcement. Address fears and doubts by fostering a growth mindset. Regularly acknowledge achievements to boost morale. Personalized feedback and robust support create a positive coaching environment, facilitating continuous improvement and sustained success.

Le coaché, selon sa problématique, peut ressentir un grand besoin de prise de recul sur la fa?on dont il s'approprie et avance sur son projet. Le r?le du coach est alors de l'aider à prendre conscience, à mesurer les pas qu'il a fait et ceux qui lui restent à faire. L'aider a porter un regard sur ses réussites, c'est lui permettre de faire croire ou maintenir sa motivation. Et, ainsi, atteindre avec plus de confiance les objectifs qu'il s'est fixés

Often, clients' performance is stagnant or reduced when feedback is not given, and when execution is not observed "tangibly". It's easy to say "I improved by 50% this week" without actual evidence of what was measured. It is imperative to ask "what did you do and how did you do it", and look at the results being produced on a timely basis. Sometimes, results such as action items completed within a project will make a far better measure of performance than waiting for revenue at the end of the year. A regular cadence of meetings enables you to see what the client is doing, get concrete about it, and provide feedback and support.

Offrez des retours constructifs et précis. Soulignez les points forts de vos clients tout en identifiant les domaines d'amélioration. Soyez spécifique et donnez des exemples concrets. Offrez un soutien continu en les aidant à développer des plans d'action et en les tenant responsables de leurs progrès.

I agree feedback is important for self belief and development. Asking the client using the coaching feedback model is highly valuable. They know themselves on what went well, what could be improved etc. being authentic and honest is critical. I seek permission to comment, and if they say no, i respect that. I ask to comment on energy I see, it helps to support discussions.

The two dynamic elements in companies are people and processes. Often, underlying issues happen with people, but it will be futile to try to change them because it took years for them to be who they are today. Instead, modifying processes and systems enables people to systemize the routines but humanize exceptions. Where are the bottlenecks? What are the constraints? What is the context? How should we behave in this context? What is the way of thinking or decision making that caused this current performance? Who has the authority and resources to make the change to that decision? Probe more deeply, and you might find that the issue being solved is not be the real issue that needs to be looked at.

Comment mon client se sent-il dans la place qui est la sienne ? Quel est son niveau de compétence au regard des attendus ? Ses conditions d'exercice correspondent-elles à ses aspirations ? Est-il reconnu, estime, valorisé pour son travail ? Quels sont ses liens avec ses collaborateurs ? Quelle est son r?le au sein de l'entreprise (formel et informel) ? Est-il en accord avec la tache qu'il doit réaliser ? Est-il impliqué, partie prenante, initiateur du projet ? Ces questions sont autant de points à explorer pour pouvoir poser véritablement la problématique et l'aider à atteindre ses objectifs

Ignoring underlying issues that have been ignored or overlooked will eventually lead to consequences. Whether it's a situation or people, it's essential to give proper attention, even when racing against a deadline. Coaching helps in comprehending the areas that need a thorough overhaul. It serves as a tool to guide teams on how to address issues with a fresh perspective. While it may be challenging to view the same thing differently, having a coach as a partner allows you to step back and still work towards finding a solution. All issues have answers within if we are willing to seek them, and coaching provides a means to achieve that. The gap or pause which is needed to reflect and introspect is made available with coaching.

To pinpoint a client's underlying issue, it's like peeling back the layers to see where the snag is coming from. It might not always be on their end; sometimes, it's a hiccup in our system. The key is addressing it without jumping to conclusions and assumptions, tackling it head-on for an effective solution. Keep in mind, it's not a blame game – sometimes the puzzle piece is in our hands, not just the client's.

Wichtig ist, Beobachtungen, die zur Leistungsminderung bei dem Gegenüber führen, genau bei diesem ohne jegliche Interpretation anzusprechen. Die ?St?rung“ hat immer Vorrang und muss thematisiert werden. Nur durch Anerkennen, Thematisieren und Erarbeiten einer L?sung kann dies abgebaut werden! Ein externer (Business-)Coach ist hierbei meist hilfreich, da er über methodische Vielfalt und Kreativit?t verfügen sollte, die er bei der Hilfe zur Selbsthilfe einbringen kann!