How can you identify the root cause of a team problem using CPS?

1 Define the problem

The first step is to define the problem clearly and concisely. You can use a problem statement to summarize the situation, the goal, and the obstacles. For example, "We need to increase our sales by 20% in the next quarter, but we have a limited budget and a high turnover rate." A problem statement helps you focus on the core issue and avoid assumptions or biases.

2 Gather data

The next step is to gather data and information that can help you understand the problem better. You can use various sources and methods, such as surveys, interviews, observations, reports, or brainstorming. The data should be relevant, accurate, and diverse. You can use a data collection plan to organize your data sources, questions, and methods.

3 Analyze data

The third step is to analyze the data and look for patterns, trends, gaps, or anomalies. You can use various tools and techniques, such as root cause analysis, fishbone diagram, Pareto chart, or SWOT analysis. The analysis should help you identify the main factors and causes that contribute to the problem.

4 Generate hypotheses

The fourth step is to generate hypotheses or possible explanations for the problem. You can use your data analysis and your creativity to come up with different scenarios and perspectives. You can use a hypothesis statement to express your hypothesis clearly and logically. For example, "The main cause of our low sales is the lack of customer loyalty due to poor after-sales service."

5 Test hypotheses

The fifth step is to test your hypotheses and validate or invalidate them. You can use experiments, simulations, prototypes, or feedback to test your hypotheses. You can use a testing plan to define your testing criteria, methods, and measures. You should test your hypotheses systematically and objectively.

6 Refine the problem

The final step is to refine the problem based on your testing results and your learning. You can revise your problem statement, data, analysis, or hypotheses to reflect your new insights and understanding. You can use a refinement statement to summarize your changes and improvements. For example, "We need to improve our after-sales service by 50% in the next quarter, as this is the main factor that affects our customer loyalty and sales."

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?