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How can you identify potential issues through communication with clients?

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As a consultant, you want to deliver value and satisfaction to your clients. But sometimes, you may encounter challenges or problems that can affect the quality and outcome of your project. How can you identify potential issues through communication with clients? In this article, we will share some best practices for client communication that can help you prevent, detect, and resolve issues effectively.

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Amer O.

Expert in Rare & Ultra- Rare Diseases, Oncology, Hematology, Vaccines and HIV

1 Understand expectations

The first step to identify potential issues is to understand what your client expects from you and the project. You need to clarify the scope, objectives, deliverables, timeline, budget, and success criteria of the project. You also need to align your communication style, frequency, and channels with your client's preferences and needs. By setting clear and realistic expectations, you can avoid misunderstandings, conflicts, and scope creep that can derail the project.

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Enobong Eta

Senior Project Manager | General Management Consultant
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A very core part of my day to day business activity involves communication. It can be communication with Internal clients (staff or colleagues, or inter- departmental) or with external clients ( actual clients of the business). Communicating clearly and in " SMART" terms determines expectations and the final outcomes. It sets the tone for growth, profitability, trustb and dependability.

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2 Ask questions

The second step to identify potential issues is to ask questions throughout the project. You need to gather feedback, opinions, and insights from your client on a regular basis. You also need to probe deeper into their challenges, pain points, and goals. By asking questions, you can uncover hidden or emerging issues that may affect the project. You can also demonstrate your interest, curiosity, and expertise to your client.

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Amer O.

Expert in Rare & Ultra- Rare Diseases, Oncology, Hematology, Vaccines and HIV
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When asking questions to clients, it always helps to understand how you can guide them. Most industry colleagues are experts in their field, when you ask the right question, a response from them would guide you to understand their needs, challenges and what works for them as a solution.

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3 Listen actively

The third step to identify potential issues is to listen actively to your client. You need to pay attention, empathize, and acknowledge what they say. You also need to paraphrase, summarize, and confirm what you hear to ensure you understand them correctly. By listening actively, you can build trust, rapport, and respect with your client. You can also identify gaps, inconsistencies, or contradictions that may signal potential issues.

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Amer O.

Expert in Rare & Ultra- Rare Diseases, Oncology, Hematology, Vaccines and HIV
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Clients need to express what works for them. Listening to them allows them to inform you of their way of thinking and their own individual experience. This is crucial to adapt a solution to work specifically with that person instead of suggesting a standard solution that is not fit for purpose.

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4 Share updates

The fourth step to identify potential issues is to share updates with your client. You need to report on the progress, achievements, and challenges of the project. You also need to highlight the risks, assumptions, and dependencies that may affect the project. By sharing updates, you can keep your client informed, engaged, and satisfied with the project. You can also solicit feedback, suggestions, or approval from your client.

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5 Resolve conflicts

The fifth step to identify potential issues is to resolve conflicts with your client. You need to address any disagreements, complaints, or dissatisfaction that may arise during the project. You also need to negotiate, compromise, and collaborate with your client to find solutions that work for both parties. By resolving conflicts, you can maintain a positive and productive relationship with your client. You can also prevent issues from escalating or damaging the project.

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6 Learn from feedback

The sixth step to identify potential issues is to learn from feedback from your client. You need to collect and analyze feedback from your client at the end of the project or after each milestone. You also need to reflect on what went well, what went wrong, and what can be improved for future projects. By learning from feedback, you can improve your skills, knowledge, and performance as a consultant. You can also identify and correct any issues that may have affected the project.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you identify potential issues through communication with clients?

1

2

3

4

5

6

7

1 Understand expectations

2 Ask questions

3 Listen actively

4 Share updates

5 Resolve conflicts

6 Learn from feedback

7 Here’s what else to consider

Consulting

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How can you identify potential issues through communication with clients?

1

2

3

4

5

6

7

1 Understand expectations

2 Ask questions

3 Listen actively

4 Share updates

5 Resolve conflicts

6 Learn from feedback

7 Here’s what else to consider

Consulting

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