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How can you highlight your problem solving skills on your resume?

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Problem solving skills are essential for any professional who wants to succeed in today's complex and dynamic work environment. Whether you are applying for a new job, seeking a promotion, or pursuing a career change, you need to showcase your ability to identify, analyze, and resolve challenges effectively. But how can you highlight your problem solving skills on your resume? Here are some tips to help you stand out from the crowd.

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1 Use action verbs

One of the easiest ways to demonstrate your problem solving skills on your resume is to use action verbs that convey your achievements and results. For example, instead of writing "responsible for troubleshooting customer issues", you can write "diagnosed and resolved customer issues in a timely and satisfactory manner". Some other action verbs that imply problem solving are: implemented, improved, designed, created, developed, innovated, optimized, streamlined, and transformed.

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Tasha Blaze, MSHR, CPRW

Executive Career Partners | Certified Career Strategist & Executive Resume Writer
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Action verbs are very useful. Other ways of demonstrating problem-solving skills could look like "realized bottleneck and..." or "implemented process..." or "optimized system" or "designed ad" etc. Think - What was the situation/task? What action did I take to resolve the issue? and What was the result of that action? That will help you write info packed sentences with action verbs.

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2 Quantify your impact

Another way to highlight your problem solving skills on your resume is to quantify your impact with numbers, percentages, or metrics. This will help you show how you applied your skills to solve real problems and deliver value to your employer or clients. For example, instead of writing "reduced costs by implementing a new process", you can write "reduced costs by 25% by implementing a new process that increased efficiency and quality". Some other ways to quantify your impact are: saved time, increased revenue, improved customer satisfaction, reduced errors, or enhanced performance.

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Tasha Blaze, MSHR, CPRW

Executive Career Partners | Certified Career Strategist & Executive Resume Writer
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Consider this approach - Recall the situation you were in or the task you were assigned with. What action did you take to problem solve? What was the result (in #$%) Try your best to follow the STAR method. Google is a big fan of this! Numbers have the heaviest impact, but you can find other accomplishments that show your value. Many administrative/customer service associates run into this problem because they don't have access to the numbers or impact they made.

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3 Provide examples

A third way to highlight your problem solving skills on your resume is to provide examples of specific problems that you solved and how you solved them. You can use the STAR method (Situation, Task, Action, Result) to structure your examples and make them clear and concise. For example, instead of writing "improved the website design", you can write "improved the website design by conducting user research, creating wireframes and prototypes, testing usability and functionality, and incorporating feedback (Situation and Task). This resulted in a 50% increase in user engagement and a 30% decrease in bounce rate (Action and Result)". Some other ways to provide examples are: using case studies, testimonials, awards, or recognitions.

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4 Tailor your resume

A final way to highlight your problem solving skills on your resume is to tailor your resume to the specific job or industry that you are targeting. You need to research the employer's needs, expectations, and challenges, and match your skills and achievements to them. You can also use keywords and phrases that are relevant to the job description or the industry jargon. For example, if you are applying for a project manager position in the IT sector, you can use terms like agile, scrum, sprints, user stories, or backlog. This will help you show that you understand the problem solving context and methods of your potential employer.

By following these tips, you can highlight your problem solving skills on your resume and impress recruiters and hiring managers. Remember that problem solving is not only a skill, but also an attitude and a mindset that can help you overcome any obstacle and achieve any goal.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you highlight your problem solving skills on your resume?

1

2

3

4

5

1 Use action verbs

2 Quantify your impact

3 Provide examples

4 Tailor your resume

5 Here’s what else to consider

Staff Development

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How can you highlight your problem solving skills on your resume?

1

2

3

4

5

1 Use action verbs

2 Quantify your impact

3 Provide examples

4 Tailor your resume

5 Here’s what else to consider

Staff Development

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