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How can you help your staff recover from a crisis?

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Crisis can strike any hospitality business at any time, whether it's a natural disaster, a health emergency, a security breach, or a customer complaint. When that happens, your staff are often the first ones to face the challenge and the stress. How can you help them recover from a crisis and prevent burnout, turnover, and low morale? Here are some tips to support your staff during and after a crisis.

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INFLUENTIAL KENYA

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Josephine Kinyanjui
Nishant Khadka

Global overseas Sales Director

1 Communicate clearly and frequently

One of the most important things you can do as a manager is to communicate clearly and frequently with your staff during and after a crisis. Let them know what is happening, what is expected of them, and what resources are available to them. Be honest, transparent, and empathetic. Encourage feedback and questions, and listen to their concerns and suggestions. Communication can help reduce anxiety, confusion, and rumors, and build trust and teamwork.

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INFLUENTIAL KENYA

Igniting Brands with quick-witted Strategies | Crafting Compelling Online Narratives | Your ideal partner for brand,product and service promotion -email us : [email protected]
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To help staff recover from a crisis, provide clear and transparent communication about the situation and its impact on the organization. Offer support resources such as counseling services, flexible work arrangements, and time off to help employees cope with stress and trauma. Foster a culture of resilience and empathy, encouraging open dialogue and mutual support among team members.

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2 Recognize and appreciate their efforts

Another way to help your staff recover from a crisis is to recognize and appreciate their efforts. Acknowledge the challenges they faced, the extra work they did, and the positive outcomes they achieved. Show them that you value their contributions and care about their well-being. You can do this by giving them verbal praise, written feedback, rewards, or incentives. Recognition can help boost their confidence, motivation, and loyalty.

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Maru Rivera

Travel Productive
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Communicate Openly: Share the challenges and express your gratitude for their hard work. Seriously, a simple "Thank you" goes a long way :) Personal Appreciation: Tailor your acknowledgement. A personal note or a shout-out in a team meeting can boost morale. Support Their Needs: Listen to their concerns. Offer flexibility or professional support to help them navigate through tough times.

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3 Provide flexibility and support

A third way to help your staff recover from a crisis is to provide flexibility and support. Understand that they may need some time off, some adjustments in their schedule, or some assistance with their tasks. Be flexible and accommodating to their needs and preferences, as long as they are reasonable and fair. Support them with training, coaching, mentoring, or counseling, if needed. Flexibility and support can help them cope with stress, recover from fatigue, and balance their work and life.

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4 Encourage learning and improvement

A fourth way to help your staff recover from a crisis is to encourage learning and improvement. Help them reflect on what went well and what went wrong during the crisis, and what they can learn from it. Involve them in finding solutions, implementing changes, and evaluating results. Provide them with opportunities to learn new skills, develop new competencies, or take on new challenges. Learning and improvement can help them grow professionally, personally, and collectively.

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5 Promote a positive and healthy culture

A fifth way to help your staff recover from a crisis is to promote a positive and healthy culture. Create a culture that fosters trust, respect, collaboration, and diversity among your staff. Celebrate successes, milestones, and achievements. Organize fun, social, or recreational activities. Provide a safe, comfortable, and conducive work environment. Promote a healthy lifestyle, such as eating well, exercising, sleeping, and relaxing. A positive and healthy culture can help them enjoy their work, feel connected, and stay resilient.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Josephine Kinyanjui
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1. Promoting work-Life balance Encourage a healthy work-life balance by setting clear boundaries between work and personal life. Encourage employees to take breaks, disconnect after work hours, and use their vacation time. Model this behavior from leadership to demonstrate the organization’s commitment to employee wellbeing beyond productivity. 2 Learning and Growth Opportunities Provide opportunities for learning and growth to help employees navigate the aftermath of a crisis. Offer training programs, skill development workshops, or mentorship opportunities that empower employees to adapt, learn new skills, and grow both personally and professionally.

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Nishant Khadka

Global overseas Sales Director
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After a crisis, it's important to provide support for your staff to help them recover. This can include offering counseling services, creating a supportive and understanding work environment, and providing resources for managing stress and trauma. It's also important to check in with individual team members to see how they are coping and offer assistance as needed. Additionally, fostering open communication and transparency about the situation can help employees feel supported and understood.

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Maru Rivera

Travel Productive
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I'd keep in mind these little things that also go a looong way: ??Surprise Breaks: Imagine walking in to find a "Surprise Day Off" voucher on your desk. These moments of unexpected joy can recharge spirits like nothing else. ??Skill Development: Offering a course or workshop not directly related to their current role but aligned with their personal growth interests can spark new energy and enthusiasm. ??Team Bonding: How about a mystery team outing? No one knows the destination until they arrive. It's the excitement of the unknown that brings everyone closer.

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How can you help your staff recover from a crisis?

1

2

3

4

5

6

1 Communicate clearly and frequently

2 Recognize and appreciate their efforts

3 Provide flexibility and support

4 Encourage learning and improvement

5 Promote a positive and healthy culture

6 Here’s what else to consider

Hospitality Management

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How can you help your staff recover from a crisis?

1

2

3

4

5

6

1 Communicate clearly and frequently

2 Recognize and appreciate their efforts

3 Provide flexibility and support

4 Encourage learning and improvement

5 Promote a positive and healthy culture

6 Here’s what else to consider

Hospitality Management

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