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How can you help library patrons evaluate online information more critically?

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Online information is abundant, diverse, and often unreliable. As a library professional, you have a crucial role in helping your patrons develop the skills and habits to evaluate online information more critically. In this article, you will learn some practical strategies to assist your patrons in finding, analyzing, and using online information effectively and ethically.

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1 Why is it important?

Online information can be a valuable source of knowledge, entertainment, and inspiration, but it can also be misleading, inaccurate, biased, or harmful. Evaluating online information critically means being able to judge its quality, credibility, relevance, and purpose, as well as its potential impact on yourself and others. By doing so, you can help your patrons avoid falling for scams, propaganda, misinformation, or fake news, and empower them to make informed decisions and participate in civic discourse.

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Antía Suárez Vilas

Open Science, Communication & Marketing Library Manager at IE University | PhD student in Library Science
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Aprender a curar contenidos no es sencillo, requiere ser crítico y saber cuáles son las bases de datos fidedignas. Por es importante tener en la web de la biblioteca una sección de bases de datos accesibles y recomendades según disciplinas. Para que el usuario pueda entrar directamente en la que necesite.

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2 How to find reliable sources?

One of the first steps to evaluate online information critically is to find reliable sources that provide accurate, verifiable, and trustworthy information. You can help your patrons by teaching them how to use search engines effectively, how to identify the domain and authority of a website, how to check the date and authorship of a web page, and how to use library databases and other reputable sources. You can also introduce them to tools and techniques such as advanced search operators, filters, keywords, citations, and bookmarks.

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Antía Suárez Vilas

Open Science, Communication & Marketing Library Manager at IE University | PhD student in Library Science
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La búsqueda avanzada suele ser una opción poco conocida por parte de los usuarios o a la que le tienen “miedo”. Una formación sobre búsqueda avanzada, uso de booleanos, etc, podría ayudar a los usuarios a mejorar sus investigaciones y usar más veces el catálogo.

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3 How to analyze the content?

Finding reliable sources is not enough. You also need to help your patrons analyze the content of the online information they encounter. You can do this by showing them how to read critically, how to identify the main argument, evidence, and tone of a web page, how to compare and contrast different sources and perspectives, and how to detect bias, propaganda, or logical fallacies. You can also encourage them to use questions such as who, what, when, where, why, and how to evaluate the content.

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4 How to use the information ethically?

Another important aspect of evaluating online information critically is to use the information ethically. This means respecting the intellectual property rights, privacy, and dignity of the creators and subjects of the online information, as well as acknowledging the sources and avoiding plagiarism. You can help your patrons by teaching them how to cite and reference online sources correctly, how to use quotation marks, paraphrasing, and summarizing appropriately, and how to follow the ethical guidelines and policies of your library and institution.

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Antía Suárez Vilas

Open Science, Communication & Marketing Library Manager at IE University | PhD student in Library Science
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Herramientas como EndNote, Zotero o la parte de citación de Google Scholar estan sirviendo a investigadores como fuentes de bibliografía para manejar las referencias. Una guía sobre cómo citar en distintos sistemas y con ejemplos podría ser muy útil.

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5 How to develop a habit of critical thinking?

Evaluating online information critically is not a one-time task, but a continuous process that requires curiosity, skepticism, and reflection. You can help your patrons develop a habit of critical thinking by providing them with opportunities to practice and apply their skills and knowledge, to engage in discussions and debates with other patrons and library staff, to explore diverse and challenging topics and viewpoints, and to seek feedback and improvement.

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Nancy Brisson

Author at Substack Newsletter
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Interactive workbooks could be available in libraries for digital download or in print copies that might resemble graphic novels in terms of visual design. These workbooks could offer chapters on facts v opinions, propaganda techniques, logic and syllogism, faulty reasoning and more.

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6 How to support your patrons' learning?

As a library professional, you have a unique opportunity to support your patrons' learning and growth as critical consumers and producers of online information. You can do this by creating a welcoming and inclusive environment in your library, by offering workshops, tutorials, guides, and other resources on information literacy and digital citizenship, by collaborating with other librarians, educators, and experts, and by celebrating and showcasing your patrons' achievements and contributions.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you help library patrons evaluate online information more critically?

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1 Why is it important?

2 How to find reliable sources?

3 How to analyze the content?

4 How to use the information ethically?

5 How to develop a habit of critical thinking?

6 How to support your patrons' learning?

7 Here’s what else to consider

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How can you help library patrons evaluate online information more critically?

1

2

3

4

5

6

7

1 Why is it important?

2 How to find reliable sources?

3 How to analyze the content?

4 How to use the information ethically?

5 How to develop a habit of critical thinking?

6 How to support your patrons' learning?

7 Here’s what else to consider

Library Services

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