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How can you help guests find their way back to the hotel?

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As a hospitality manager, you want your guests to have a positive and memorable experience at your hotel. One of the ways you can enhance their satisfaction is by helping them find their way back to the hotel, especially if they are unfamiliar with the area or have language barriers. In this article, you will learn some practical tips on how to assist your guests with directions and navigation, using various tools and resources.

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Oyindamola Soyinka

Country Sales Executive | Sales, Market Expansion, Access Control Systems,Hospitality Industry, Data Science
Rahul Rupeja

General Manager Experienced Sales & F&B Professional| Hospitality Sales| Catering & Events| Food & Beverage Industry |…

1 Provide a map

A simple but effective way to help your guests find their way back to the hotel is to provide them with a map of the surrounding area. You can either print out a customized map with your hotel's location and nearby attractions, or use a digital map that can be accessed on a smartphone or tablet. Make sure the map is clear, accurate, and easy to read, and highlight the main landmarks and routes that your guests can follow. You can also mark the public transportation options, such as bus stops, subway stations, or taxi stands, that can take them back to the hotel.

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Oyindamola Soyinka

Country Sales Executive | Sales, Market Expansion, Access Control Systems,Hospitality Industry, Data Science
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Offer printed maps of the local area with clear directions to the hotel. Include landmarks, notable streets, and any other relevant information that can help guests navigate back to the hotel easily.

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Fajal Luckhman

Empowering Hospitality Tech & Maximizing Revenue | 17+ Years of Expertise in Business Strategy, Marketing & IT | Proven Results Across the GCC
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Add the hotel in google maps, also keep clear directions for the guests on the near by places.Use QR codes with location URL and provide proper guidance

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2 Use a GPS device

Another way to help your guests find their way back to the hotel is to use a GPS device, such as a car navigation system, a portable GPS tracker, or a smartphone app. A GPS device can give your guests real-time directions and voice guidance, as well as show them the traffic conditions, the distance and time to the hotel, and alternative routes. You can either lend your guests a GPS device from the hotel, or recommend them some reliable and user-friendly GPS apps that they can download on their own devices. You can also show them how to use the GPS device and set up the hotel's address as the destination.

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Oyindamola Soyinka

Country Sales Executive | Sales, Market Expansion, Access Control Systems,Hospitality Industry, Data Science
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Provide guests with access to digital maps and navigation apps on their smartphones or tablets. You can recommend popular apps like Google Maps, Apple Maps, or Waze, and ensure that guests have access to Wi-Fi or data services to use them effectively.

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3 Create a QR code

A QR code is a type of barcode that can be scanned by a smartphone camera and link to a website, a video, a document, or any other online content. You can create a QR code that can help your guests find their way back to the hotel, by linking it to a map, a GPS app, a video tutorial, or a contact number. You can print out the QR code and attach it to your guests' keycards, or send it to their email or phone number. You can also display the QR code at the hotel lobby, the reception desk, or the concierge station. This way, your guests can easily scan the QR code and access the information they need to return to the hotel.

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Afonso Magalh?es

DIRECTOR OF SALES | MAMA SHELTER
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Guiding guests back to the hotel is as easy as scanning a QR code ????. No need for treasure maps or breadcrumbs! With a simple scan, they'll be back in the comfort of our hospitality haven faster than you can say "lost and found." Let's keep the journey smooth and the smiles plentiful! ????

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4 Offer a shuttle service

A shuttle service is a transportation option that can pick up and drop off your guests at specific locations and times. You can offer a shuttle service that can help your guests find their way back to the hotel, by arranging it from the airport, the train station, the shopping mall, or any other popular destination. You can either operate your own shuttle service with your hotel's vehicles and drivers, or partner with a local shuttle company that can provide quality and affordable service. You can also inform your guests about the shuttle service's schedule, fees, and booking process, and make sure they have the shuttle service's contact details.

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Rahul Rupeja

General Manager Experienced Sales & F&B Professional| Hospitality Sales| Catering & Events| Food & Beverage Industry | Marriott Hotels
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Clear signage: Ensure clear and concise signage throughout the property, including exits, elevators, and landmarks. Digital maps: Provide guests with access to digital maps, either through a hotel app or website. This allows for real-time guidance and can even integrate with ride-sharing services for seamless navigation back to the hotel. Friendly staff: Train staff to be approachable and knowledgeable about the surrounding area. Guests should feel comfortable asking for directions or recommendations. Pre-arrival information: Include a map and directions in pre-arrival emails or welcome packets. Technology integration: Consider integrating with popular mapping services to offer turn-by-turn navigation directly within the hotel app.

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5 Train your staff

One of the most important ways to help your guests find their way back to the hotel is to train your staff to be knowledgeable and helpful. Your staff should be able to give your guests clear and accurate directions, using simple and polite language, and using visual aids, such as maps, signs, or gestures. Your staff should also be able to answer your guests' questions, such as the best time to travel, the safest route to take, or the nearest convenience store. Your staff should also be able to communicate with your guests in different languages, or use translation tools, such as apps, books, or online services.

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Oyindamola Soyinka

Country Sales Executive | Sales, Market Expansion, Access Control Systems,Hospitality Industry, Data Science
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Train hotel staff to provide clear and concise directions to guests who need assistance finding their way back. Staff members should be knowledgeable about the local area and able to offer helpful tips and advice.

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6 Follow up with your guests

The last way to help your guests find their way back to the hotel is to follow up with them and make sure they are safe and comfortable. You can either call them, text them, or email them, and ask them if they need any assistance, if they have any feedback, or if they have any suggestions. You can also thank them for choosing your hotel, and invite them to share their experience on social media, online reviews, or word-of-mouth. By following up with your guests, you can show them that you care about their well-being, and that you value their loyalty and satisfaction.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you help guests find their way back to the hotel?

1

2

3

4

5

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7

1 Provide a map

2 Use a GPS device

3 Create a QR code

4 Offer a shuttle service

5 Train your staff

6 Follow up with your guests

7 Here’s what else to consider

Hospitality Management

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How can you help guests find their way back to the hotel?

1

2

3

4

5

6

7

1 Provide a map

2 Use a GPS device

3 Create a QR code

4 Offer a shuttle service

5 Train your staff

6 Follow up with your guests

7 Here’s what else to consider

Hospitality Management

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