How can you help a client implement a solution with ease?

1 Use a framework

A framework is a structured approach to solving a problem or achieving a goal. It helps you and your client break down the solution into manageable steps, identify the resources and support needed, and track the progress and results. There are many frameworks that you can use, such as SMART goals, GROW model, or PDCA cycle. Choose a framework that suits your client's style, preferences, and situation. Explain the framework to your client and how it can help them implement their solution with ease.

2 Co-create an action plan

An action plan is a detailed outline of the steps that your client needs to take to implement their solution. It should include the specific actions, the deadlines, the expected outcomes, and the indicators of success. Co-create an action plan with your client, rather than imposing it on them. This way, you can ensure that your client is fully committed, engaged, and accountable for their solution. Ask your client to write down their action plan and share it with you.

3 Provide support and feedback

Support and feedback are essential for your client to implement their solution with ease. Support means offering encouragement, validation, and empathy to your client as they face their challenges and celebrate their achievements. Feedback means giving constructive, honest, and timely input to your client on their performance, results, and areas of improvement. Provide support and feedback to your client regularly, either through phone calls, emails, or messages. Ask your client how they prefer to receive support and feedback from you.

4 Help them overcome obstacles

Obstacles are inevitable when your client is implementing their solution. They can be internal, such as fear, doubt, or procrastination, or external, such as lack of time, money, or resources. Help your client overcome their obstacles by identifying them, exploring their causes and effects, and brainstorming possible solutions. Use powerful questions, such as "What is stopping you from taking action?", "What is the worst that can happen?", or "What can you do differently?" to help your client gain clarity, confidence, and creativity.

5 Celebrate their progress

Progress is the evidence that your client is implementing their solution with ease. Progress can be measured by the completion of the action steps, the achievement of the outcomes, or the improvement of the indicators. Celebrate your client's progress by acknowledging their efforts, praising their results, and rewarding their accomplishments. Celebrating progress can boost your client's motivation, satisfaction, and self-esteem. Ask your client how they like to celebrate their progress and join them in their celebration.