登录查看更多内容

How can you handle misunderstandings caused by different communication protocols in virtual teams?

由人工智能和领英社区提供技术支持

Virtual teams are becoming more common in today's workplace, but they also pose some unique challenges for interpersonal communication. Different communication protocols, such as the frequency, mode, tone, and style of communication, can affect how team members understand and collaborate with each other. Misunderstandings can lead to frustration, confusion, conflict, and poor performance. How can you handle misunderstandings caused by different communication protocols in virtual teams? Here are some tips to help you.

此文章中的业界达人

由社区从 9 条内容中精选。了解更多

Airam Miranda

Sr Software Engineer | FullStack | Lideran?a | GTI | ??????????????
Alex Ahom

Future of Work | People & Culture | Diversity Equity & Inclusion - Building a better workplace for everyone to grow in.
Birgit Heidel

Account Executive

1 Clarify expectations

One of the first steps to avoid misunderstandings is to clarify the expectations and norms for communication in your virtual team. This includes agreeing on the purpose, frequency, mode, and timing of communication, as well as the roles and responsibilities of each team member. You can use tools such as a team charter, a communication plan, or a project management software to document and share these expectations. By clarifying expectations, you can reduce the ambiguity and uncertainty that can lead to misunderstandings.

添加您的观点

Alex Ahom

Future of Work | People & Culture | Diversity Equity & Inclusion - Building a better workplace for everyone to grow in.
举报内容
Misunderstanding are a part of modern working environments. Here's my take. Address misunderstandings in virtual teams by setting clear communication protocols upfront. Emphasize the importance of active listening, asking for clarification, and giving feedback. Create a team glossary to define key terms. Regular check-ins and team-building activities can foster stronger relationships. Lastly, be adaptable and open to different communication styles and preferences to promote smoother interactions within your virtual team.

已翻译

赞
Usman Ali Khan, CSCMP

Supply Chain Team Lead - Descon | x Haier | Mechanical Engineer | MBA in Operations & Supply Chain | Vendor & Contract Management | CapEx | Negotiation | SAP ERP Specialist | Consumer electronics | EPC
举报内容
Ensure that you stay proactive and see off any difficulties before they get serious. That means checking in regularly with all your team members. Ask them if they need any time away from work and get familiar with their schedules. Doing so is vital for those newly remote teams created by the Covid-19 pandemic.

已翻译

赞
Sunil Kumar

SAP Application Manager at Volkswagen AG | ex-Bosch&Siemens | ex-NTT-DATA | ex-CGI | Founder of HowtoLearnSAP |
举报内容
I agree with the above situation however we could follow the polite way of communication to initiate, conclude, interrupt, to question or to Answer, to take feedback or to allow others to speak and stay calm. The basic etiquettes like Greeting, appreciating, Apologizing, Requesting Information, Offering Assistance, Expressing Gratitude, Agreeing or Disagreeing , Acknowledging, politely signing off and always using a respectful or professional tone can help in overcoming situations like this.I also believe a one to one informal communications apart from work like how was your weekend, how is your family doing, what's their weekend plan etc shows how we care about others. This helps in making a good virtual image of ours in others minds.

已翻译

赞

加载更多内容

2 Adapt to diversity

Another step to handle misunderstandings is to adapt to the diversity of your virtual team. This means being aware of and respectful of the cultural, linguistic, and personal differences that may affect how your team members communicate and interpret messages. You can use strategies such as asking open-ended questions, paraphrasing, summarizing, and providing feedback to check your understanding and avoid assumptions. You can also use inclusive and positive language, avoid jargon and slang, and use emojis and emoticons to convey tone and emotion.

添加您的观点

Airam Miranda

Sr Software Engineer | FullStack | Lideran?a | GTI | ??????????????
(已编辑)
举报内容
Um mal-entendido, seja lá qual for sua origem, ambiente ou fato gerador é uma oportunidade. Uma li??o que algo precisa de cuidado para se tornar melhor, mais fácil, mais assertivo. Boa vontade e humildade perantes os agentes envolvidos na comunica??o, esclarece o ponto, uma vis?o mais ampla cria a análise sobre o processo que n?o foi capaz de permitir uma comunica??o sem barreiras de entendimento ou percal?os. Eventualmente uma necessidade de treinamento para alinhar as espectativas de cada um, por um terceiro, pode criar um ambiente melhor para que eventos como estes n?o ocorram com frequência. Mas mesmo assim, eles ocorrer?o, diferentes culturas, objetivos e prioridades s?o variáveis para tornar a comunica??o difícil, busca de realiza??es

已翻译

赞

3 Use multiple modes

A third step to handle misunderstandings is to use multiple modes of communication in your virtual team. This means choosing the appropriate mode for the message, the audience, and the context. For example, you can use email for formal and detailed communication, instant messaging for quick and informal communication, and video conferencing for interactive and emotional communication. You can also use a combination of modes to reinforce and clarify your messages. For example, you can follow up an email with a phone call, or send a summary of a video meeting via email.

添加您的观点

CA Sarita Mehra Pandey

Partner- Skillential LLP ll Certified Facilitrainer II PoSH Enabler II Certified Behavioural Trainer II Chartered Accountant
举报内容
Understanding of modes and their suitability is extremely important. Do not over use e-mails and know when a phone call would be a better option. Always encourage questions so that doubts can be clarified and team finds it normal to ask instead of assuming.

已翻译

赞

4 Manage conflict

A fourth step to handle misunderstandings is to manage conflict in your virtual team. This means being proactive and constructive in addressing and resolving any issues or disagreements that may arise from different communication protocols. You can use skills such as active listening, empathy, assertiveness, and negotiation to communicate your perspective and understand the other party's perspective. You can also use tools such as a shared agenda, a ground rule, or a mediator to facilitate and support the conflict resolution process.

添加您的观点

Airam Miranda

Sr Software Engineer | FullStack | Lideran?a | GTI | ??????????????
举报内容
O conflito ocorre quando existe um desbalanceamento entre o que é ofertado e o que é recebido. Dois pontos de vista n?o s?o capazes de sozinhos, criar a negocia??o que ambos tenham suas expectativas ou necessidades atendidas, conhecido como ganha+ganha. Apenas uma imers?o no caso gerador do conflito por um intermediador, isento, pode criar um plano para dirimir o dilema que gera o conflito. Conflitos s?o caracteristicas humanas, mas harmonizar interesses conflitantes é um talento. N?o basta olhar a quest?o da ótica de cada parte, é necessário olhar de cima da quest?o, para uma perspectiva holistica visando uma solu??o.

已翻译

赞

5 Build trust

A fifth step to handle misunderstandings is to build trust in your virtual team. This means establishing and maintaining a positive and supportive relationship with your team members based on mutual respect, honesty, and reliability. You can use actions such as delivering on your promises, acknowledging and appreciating others' contributions, sharing information and feedback, and expressing interest and care for others' well-being. You can also use opportunities such as icebreakers, team-building activities, and social events to create rapport and camaraderie with your team members.

添加您的观点

Birgit Heidel

Account Executive
举报内容
Incorporate team-building activities that focus on strengthening relationships and improving collaboration. Enable a culture where everyone feels comfortable to share ideas, skills, and resources. Regularly recognize and appreciate team member’s contributions and efforts.

已翻译

赞

6 Seek feedback

A sixth step to handle misunderstandings is to seek feedback in your virtual team. This means soliciting and providing constructive and timely feedback on your communication protocols and performance. You can use tools such as surveys, polls, or rating scales to collect and analyze feedback from your team members. You can also use methods such as self-reflection, peer review, or coaching to identify and improve your communication strengths and weaknesses. By seeking feedback, you can enhance your communication skills and effectiveness in your virtual team.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Irene Titisari

Human Resources, International Management, Law, Education, Training
举报内容
In virtual teams, I would suggest to mix the member of the teams. Diversity takes time to adapt. By mixing the experienced members and the new ones, when misunderstanding occur they could help to solve it within the teams.

已翻译

赞

Interpersonal Communication

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can you handle misunderstandings caused by different communication protocols in virtual teams?

1

2

3

4

5

6

7

1 Clarify expectations

2 Adapt to diversity

3 Use multiple modes

4 Manage conflict

5 Build trust

6 Seek feedback

7 Here’s what else to consider

Interpersonal Communication

给文章评分

感谢您的反馈

更多Interpersonal Communication相关文章

更多相关阅读内容

How can you handle misunderstandings caused by different communication protocols in virtual teams?

1

2

3

4

5

6

7

1 Clarify expectations

2 Adapt to diversity

3 Use multiple modes

4 Manage conflict

5 Build trust

6 Seek feedback

7 Here’s what else to consider

Interpersonal Communication

给文章评分

感谢您的反馈

查看其他技能