How can you handle maintenance requests during inspections?

As a property management professional, conducting a thorough inspection requires reviewing the tenant's maintenance history and any pending or unresolved requests. This helps in addressing their concerns and prioritizing repairs effectively. It is important to communicate with the tenant beforehand, reminding them of the inspection date and time, the purpose and scope of the inspection, and the procedure for submitting maintenance requests. Setting clear expectations and providing accurate information helps avoid confusion and conflict during the inspection process.

Know your property, know your landlord and know your tenants. Always review the file BEFORE you book an inspection let alone turn up. This way you can make any enquiries and be on the front foot. A good Property Manager should demonstrate a thorough knowledge of the property and history, amd always be proactive in addressing any issues. Be prepared! Always endeavour to make the inspection at a time that suits the tenant - we are all busy and you need to be flexible and accommodating. The tenant will appreciate this and ultimately be more respectful and easier to deal with. Send a courtesy reminder prior to an inspection to ensure the time is still suitable, and ensure you get a response. Make it easy and stress free as possible.

During inspections, it's prudent to actively encourage tenants to report any maintenance concerns they may have. Provide a clear and accessible system for submitting requests, and promptly address urgent issues discovered during inspections. And set a hotline customer service for emergency maintenance request. If feasible, conduct routine preventive maintenance to minimize surprises. Open communication with tenants about the importance of reporting concerns promptly helps maintain the property effectively.

-il est important dans un premier temps de refaire un point sur les droits et devoirs des locataires ET propriétaires avec les entrants ou sortants -considérer les locataires et leur montrer qu’ils sont aussi importants que les propriétaires les responsabilisent et permet de créer des liens avec ceux-ci. Cette ??alliance?? instaure un climat de confiance réciproque qui engendre une forme de respect vis à vis de l’agent, le bien n’en sera que mieux entretenu. -prendre des photos de tous les éléments suspects à l’entrée et à la sortie, puis de toutes les clefs. -ne pas fournir de clefs ou d’accès au bien tant que l’attestation d’assurance n’est pas transmise. -se construire une équipe de prestataires de choc pour être réactif et efficace

As a property management professional, it is crucial to actively listen to your tenant's feedback during the inspection and acknowledge their maintenance requests. Even if the requests may appear minor or unreasonable, it is important to show genuine concern for their comfort and safety. Making sure maintenance requests are completed on a timely manner. Responding quickly to tenant concerns shows that we are attentive and responsive to their needs. It conveys a sense of care and consideration for their well-being. Educating tenants on their responsibility to maintain the property helps ensure its long-term upkeep and value. This includes regularly cleaning, addressing minor repairs, and following guidelines for proper care.

During inspections, I prioritize urgent issues affecting safety or functionality. Afterwards, doccumenting each request and categorizing by urgency to create a schedule for resolution. I suggest to communicate transparently with clients about timelines and updates. Ensure a systematic approach to address all concerns efficiently and effectively.

Always ask the right questions and employ active listening. Be responsive and reactive - deal with any issues. Be clear and concise in documenting an inspection report and provide indicative response times for actions needed to be taken. Don't disregard and issues - deal with them before they become bigger issues - especially if it relates to compliance. Talk the tenant through the inspection report whilst you are onsite and have them countersign it, amd provide them with a copy. Good PM software packages make this easier and more detailed than ever, improving record keeping and the user experience for all parties.

Using an intuitive cloud-based PM platform that has an inspection module is the perfect way to document an inspection. You can take notes and photos of each room. You can set up automated work orders, and both you, the tenant and the landlord can track the progress through a portal. Your contractors can upload their maintenance reports and you can also manage the billing and invoices easily. The inspection report can be signed by all parties, and time and date stamped and always accessible. Always put everything in writing!

Another type of property management follow-up could be developing a system that automates or schedules follow-up duties. By incorporating automated or scheduled follow-up systems, property managers can maintain tenant satisfaction, ensure timely issue resolution, gather feedback, and streamline communication without the need for direct, manual follow-up every time.

Again, a good software platform can automate much of the follow up and can track everything for you. As good as this is, nothing beats a good old fashioned phone call! It also encourages honest feedback from your tenant to ensure satisfaction. Responsive customer service and efficiency is what sets a good PM apart from the rest!

Always be gathering data, asking questions, actively listening, and analyzing feedback. This allows you to constantly evolve and improve your service constructively.