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How can you handle a difficult hiring manager during the recruitment process?

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As a staffing services professional, you know how important it is to find the right candidates for your clients. But sometimes, you may encounter a difficult hiring manager who makes the recruitment process challenging and frustrating. How can you handle such a situation and still deliver quality results? Here are some tips to help you cope with a difficult hiring manager during the recruitment process.

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1 Understand their needs

The first step to dealing with a difficult hiring manager is to understand their needs and expectations. What are they looking for in a candidate? What are their priorities and preferences? How do they communicate and make decisions? By asking these questions, you can get a clear picture of their requirements and align your strategy accordingly. You can also use this information to build rapport and trust with the hiring manager, and show them that you are listening and respecting their opinions.

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Margo Christou

Founder | I help companies hire executive corporate talent with less risk | National network and reach
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Understanding how and how often hiring managers want to communicate makes the recruiting process so much easier. I have experienced the biggest range you can imagine, from multiple texts daily to only by email when necessary. I prefer more often to not often, but adapting to the client is of course the way to go there.

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Ryley E. Fitzsimmons

Business Development Lead at Aptimized | ERP, HCM, Technology Optimization
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Understanding a clients needs helps you set realistic expectations for them and helps you establish yourself as a professional and a conduit to the marketplace to open up the aperture into the sole route of the issue they are trying to solve. One example of such as what they need vs. what they are looking for. Sometimes skill sets do not match up with what they are looking to pay.

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2 Communicate effectively

The second step to handling a difficult hiring manager is to communicate effectively and frequently. Communication is key to avoid misunderstandings, conflicts, and delays in the recruitment process. You should keep the hiring manager updated on the status of the search, the challenges you face, and the solutions you propose. You should also provide them with clear and concise feedback on the candidates you present, and explain the rationale behind your choices. You should also be open to receiving feedback from the hiring manager, and address any concerns or questions they may have.

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Ryley E. Fitzsimmons

Business Development Lead at Aptimized | ERP, HCM, Technology Optimization
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Communication is key. Use meetings to ask for communication preferences. And always bring business intelligence to that meeting about the current market, trends, cost of living and average salaries for the role that is needed to be filled. Some hiring managers will want to talk about a position and want a daily update. It’s for you to understand how much and what type of communication is needed to successfully fill the role.

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3 Manage expectations

The third step to managing a difficult hiring manager is to manage their expectations and set realistic goals. Sometimes, a hiring manager may have unrealistic or unreasonable expectations about the quality, quantity, or speed of the candidates you can provide. They may also change their mind frequently or make last-minute requests. To avoid these issues, you should set clear and mutually agreed-upon expectations at the beginning of the recruitment process, and review them regularly. You should also be honest and transparent about the market conditions, the availability of talent, and the challenges you face. You should also be prepared to negotiate and compromise when necessary, and offer alternative solutions when possible.

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Ryley E. Fitzsimmons

Business Development Lead at Aptimized | ERP, HCM, Technology Optimization
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I have gone as far as scheduling a quick Teams or Zoom meeting and running a quick search to show a hiring manager what I do in order to test whether what they are looking for is realistic. Setting the proper expectations goes a lot in developing a relationship with a hiring manager. Don’t be afraid to let them know what they are looking for is purple squirrel if that is what the market is showing.

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4 Be professional

The fourth step to working with a difficult hiring manager is to be professional and respectful at all times. Even if the hiring manager is rude, demanding, or uncooperative, you should not take it personally or react emotionally. You should maintain your composure and professionalism, and focus on the task at hand. You should also avoid criticizing or blaming the hiring manager, and instead focus on the positive aspects of the collaboration. You should also acknowledge and appreciate their feedback and input, and thank them for their time and trust.

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Margo Christou

Founder | I help companies hire executive corporate talent with less risk | National network and reach
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Behaving in a professional manner when the client does not do so is a tremendous challenge, but it has definitely happened to me. When you stay true to your own behavior standards it always feels better in the end. It can be challenging, though,100% (stories I can't write here...). I also try to avoid working with people again who I found difficult the first time. When I first started my practice I didn't draw that line in the sand, but now I do. The ideal client for me is one who has a sense of humor, while also being professional.

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5 Seek support

The fifth step to coping with a difficult hiring manager is to seek support from your colleagues, managers, or mentors. Working with a difficult hiring manager can be stressful and exhausting, and you may need some advice, guidance, or encouragement from others who have faced similar situations. You can also use your network to find out more about the hiring manager's background, personality, and preferences, and learn from their experiences and best practices. You can also use your support system to vent your frustrations, share your achievements, and celebrate your successes.

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6 Learn from the experience

The sixth step to dealing with a difficult hiring manager is to learn from the experience and grow as a staffing services professional. Working with a difficult hiring manager can be a valuable opportunity to improve your skills, knowledge, and confidence in the recruitment process. You can use the feedback you receive, the challenges you overcome, and the results you achieve to evaluate your performance and identify your strengths and areas for improvement. You can also use the experience to develop your resilience, adaptability, and problem-solving abilities, and prepare yourself for future scenarios.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you handle a difficult hiring manager during the recruitment process?

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3

4

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1 Understand their needs

2 Communicate effectively

3 Manage expectations

4 Be professional

5 Seek support

6 Learn from the experience

7 Here’s what else to consider

Staffing Services

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How can you handle a difficult hiring manager during the recruitment process?

1

2

3

4

5

6

7

1 Understand their needs

2 Communicate effectively

3 Manage expectations

4 Be professional

5 Seek support

6 Learn from the experience

7 Here’s what else to consider

Staffing Services

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