How can you handle difficult communication partners?

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Communication is a vital skill in any situation, but especially when you have to deal with difficult communication partners. Whether it's a boss, a client, a colleague, or a stranger, you may encounter people who are rude, aggressive, defensive, or unresponsive. How can you handle these challenges and maintain a positive and productive relationship? Here are some tips to help you improve your interpersonal communication skills and cope with difficult communication partners.

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1 Identify the problem

The first step to handle difficult communication partners is to identify the problem. What is causing the communication breakdown? Is it a difference in personality, expectations, goals, or values? Is it a misunderstanding, a conflict, or a lack of trust? Is it a temporary issue or a chronic pattern? By analyzing the situation, you can gain a better understanding of the communication partner's perspective, motives, and needs. You can also recognize your own role and responsibility in the communication process and avoid blaming or judging the other person.

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Arturo Mauricio-Gonzalez

Cruise Travel Advisor || Sales || Account Manager || Interpersonal Relationships Development || Driving Brand Success Through Customer Service
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1st. Keep your emotions in check. When faced with a difficult communication partner, it's crucial to remain calm and composed. Getting angry or defensive will escalate the situation further. 2nd. Don't forget it's not about you. Avoid personal attacks and instead concentrate on discussing the specific issue at hand. 3rd. In some cases, involving a mediator or neutral third party can be beneficial to resolve the communication difficulties.

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2 Choose your response

The second step to handle difficult communication partners is to choose your response. How you respond to the communication challenge can make a big difference in the outcome. You can choose to ignore, confront, accommodate, compromise, or collaborate with the communication partner, depending on the situation and your goals. You can also choose your tone, words, body language, and listening skills to convey your message and emotions effectively. You should aim to be respectful, assertive, empathetic, and constructive in your response, and avoid being hostile, passive, defensive, or manipulative.

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Emily Frenkel

Innovative Problem Solver Driving Growth For Mission-Driven Organizations | Data-Driven Digital Marketer Creating Harmonious Partnerships | Writer | #Cyclist #CODA #TechJunkie. Let's talk!
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You can never control another persons behavior, master your own. Avoid matching the downward spiraling energy. You were taught better than that, stay calm. Document everything. If and when needed, get advice from your manager or HR department. The goal is to do a root-cause analysis of where communication had went out of left field. Find ways to problem-solve, and let the rest play itself out the way it was intended. You will be okay, I promise ??

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3 Seek feedback

The third step to handle difficult communication partners is to seek feedback. Feedback is essential for improving your communication skills and resolving communication issues. You can ask for feedback from the communication partner, from a third party, or from yourself. You can use open-ended questions, paraphrasing, summarizing, and reflecting to check your understanding and clarify any confusion. You can also use feedback to express your appreciation, appreciation, or concerns, and to suggest solutions or actions. You should be open-minded, receptive, and respectful when giving and receiving feedback, and avoid being defensive, critical, or dismissive.

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Emily Frenkel

Innovative Problem Solver Driving Growth For Mission-Driven Organizations | Data-Driven Digital Marketer Creating Harmonious Partnerships | Writer | #Cyclist #CODA #TechJunkie. Let's talk!
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You and your partner should always be on the same page, the goal is to grow together. Asking for feedback should be part of your routine in your conversations. Collaboration functions best in safe spaces to be real with one another about our needs. A partnership should always be equally mutually beneficial.

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4 Adapt your style

The fourth step to handle difficult communication partners is to adapt your style. Communication styles are the ways people prefer to communicate and interact with others. They can be influenced by factors such as personality, culture, context, and mood. Some common communication styles are assertive, aggressive, passive, passive-aggressive, and manipulative. By identifying your own and the communication partner's style, you can adjust your approach and strategy to match or complement their style. You can also use different communication techniques, such as mirroring, framing, or storytelling, to connect and persuade them.

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Emily Frenkel

Innovative Problem Solver Driving Growth For Mission-Driven Organizations | Data-Driven Digital Marketer Creating Harmonious Partnerships | Writer | #Cyclist #CODA #TechJunkie. Let's talk!
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Pick up on nonverbal cues! In college, I learned its about 70-93% of all communication is nonverbal. Given the fact that my first language was American Sign Language, my natural instinct is to pay attention to body language and facial expressions. Ooh, if only I could spill the beans on how much they can tell you everything you need to know about how someone is feeling ???? No but seriously, make sure you’re paying attention to what is being said but not vocalized.

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5 Manage your emotions

The fifth step to handle difficult communication partners is to manage your emotions. Emotions are natural and inevitable in communication, but they can also interfere with your rationality, clarity, and effectiveness. You may feel angry, frustrated, hurt, or anxious when dealing with difficult communication partners, and these emotions can affect your behavior and judgment. To manage your emotions, you need to be aware of them, acknowledge them, and regulate them. You can use techniques such as breathing, relaxation, distraction, or reframing to calm yourself and cope with stress. You can also use positive emotions, such as humor, gratitude, or optimism, to enhance your communication and relationship.

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Marcus Velazquez

President & Founder, Better Communication LLC | TEDx Talk Speaker | Author | Keynote Speaker
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Many of our emotional responses also stem from unresolved issues/trauma. Resolving the underlying issue(s) solve problems at the core, and the negative results of the issue/trauma melt away as a byproduct. We then react with more peace, positivity, and control because we've healed the scars that no longer get triggered.

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Emily Frenkel

Innovative Problem Solver Driving Growth For Mission-Driven Organizations | Data-Driven Digital Marketer Creating Harmonious Partnerships | Writer | #Cyclist #CODA #TechJunkie. Let's talk!
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Humor goes a long way, everybody could let go a little more and have a good ol’ laugh. Find what works best for you, don’t get complacent if you’re not happy.

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6 Learn from the experience

The sixth step to handle difficult communication partners is to learn from the experience. Communication is a lifelong learning process, and every communication challenge is an opportunity to improve your skills and knowledge. You can learn from the experience by evaluating your performance, identifying your strengths and weaknesses, and seeking feedback and advice. You can also learn from the communication partner by observing their behavior, listening to their feedback, and appreciating their perspective. You can use the lessons learned to prepare for future communication situations and to avoid repeating the same mistakes.

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Emily Frenkel

Innovative Problem Solver Driving Growth For Mission-Driven Organizations | Data-Driven Digital Marketer Creating Harmonious Partnerships | Writer | #Cyclist #CODA #TechJunkie. Let's talk!
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Take accountability for what has not gone according to plan, usually there are more layers that meet the surface. Often times, those layers involve more people, time, tasks, tools/resources that meet the eye. Ask the questions you need to, to fully understand your partner’s needs and cater to that.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Alyssa Gessleman

PMP Certified Project Manager | RN Healthcare Background | Leveraging Data Analytics & Lean Six Sigma: Cross-Functional Leader
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Engaging with difficult communication partners often requires a shift in perspective. Instead of viewing these instances as obstacles, we can regard them as puzzles, complex yet solvable. By switching from transactional to empathetic communication, we replace resistance with understanding. This reframing, coupled with patience, transforms our communication challenges into insightful journeys towards a deeper understanding of others and ourselves. Difficult conversations are not roadblocks, but stepping stones on the journey to deeper understanding and connection.

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How can you handle difficult communication partners?

1

2

3

4

5

6

7

1 Identify the problem

2 Choose your response

3 Seek feedback

4 Adapt your style

5 Manage your emotions

6 Learn from the experience

7 Here’s what else to consider

Interpersonal Communication

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How can you handle difficult communication partners?

1

2

3

4

5

6

7

1 Identify the problem

2 Choose your response

3 Seek feedback

4 Adapt your style

5 Manage your emotions

6 Learn from the experience

7 Here’s what else to consider

Interpersonal Communication

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