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Last updated on 2024年6月26日

How can you handle conflicting feedback on sustainability features from clients and consultants?

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Navigating the realm of sustainable architecture can often lead you into choppy waters, especially when the feedback you receive from clients and consultants seems to clash like tectonic plates. It's a common scenario: your client dreams of an eco-friendly haven, while your consultants point out the harsh realities of budget constraints and regulatory compliance. How do you steer this ship to calm waters without compromising your professional integrity or the project's sustainability goals? It's a delicate dance between advocating for green design and managing expectations, but fear not, for it's a dance you can master with poise and strategy.

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Mohammed Abuzaid, AMIChemE

Sr. Environmental Manager | NEOM & RSG Approved | MSc, SCE-PE | PgMP?, PMP?, RMP?, LEED? GA?, Mostadam AP | ESG…
Harry Madan

From DIY Dreams to Architectural Wonders: Choose TAG Hardware- Together We Achieve Growth
Shawn Kelly, FASLA,PLA

Past President at American Society of Landscape Architects

1 Understand Needs

Understanding the needs and priorities of both clients and consultants is crucial. Begin by conducting comprehensive discussions to pinpoint exactly what your client envisions for their sustainable project. Simultaneously, consult with your experts to grasp the technical feasibility and implications of these sustainable features. This dual approach allows you to create a common ground where expectations meet practicality. It's about balancing the ideal with the achievable, and ensuring that both parties feel heard and understood.

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Mohammed Abuzaid, AMIChemE

Sr. Environmental Manager | NEOM & RSG Approved | MSc, SCE-PE | PgMP?, PMP?, RMP?, LEED? GA?, Mostadam AP | ESG Specialist | Lead Auditor (EMS, OHSMS, QMS)
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Balancing client and consultant feedback on sustainability can be challenging. Here’s how we manage it: -Open Communication: Facilitate transparent discussions to understand all perspectives. -Prioritize Goals: Align feedback with the project's sustainability objectives. -Collaborative Solutions: Work together to find innovative, mutually beneficial solutions. Effective collaboration ensures we achieve the best sustainable outcomes for everyone involved!

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Harry Madan

From DIY Dreams to Architectural Wonders: Choose TAG Hardware- Together We Achieve Growth
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To handle conflicting feedback on sustainability features from clients and consultants, facilitate open communication to understand the perspectives of both parties. Organize meetings to discuss the feedback, aiming to find common ground and compromise. Encourage a solution-oriented approach where all involved can agree on the best path forward while aligning with project goals and sustainability standards.

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Shawn Kelly, FASLA,PLA

Past President at American Society of Landscape Architects
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All can change with a budget. I recommend that once the scope and depth of commitment is identified then consider multiple options to achieve the same, or nearly the same result. Different options should consider achievable goals with various costs to purchase and to install. It is often at this point when the consultant must consider educating the installers as to satisfactory means to build the BMPs.

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Stéphane LAFOIX

Gestionnaire Environnement chez ALTEOR ENVIRONNEMENT
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The environmental skills are driven by passion and the industry experience. Our collective ability to move forward with the process of managing biodiversity requires knowledge of ecosystem function and population dynamics, as well as information [...] on the current status and trends of biodiversity values.

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2 Educate Stakeholders

Education is a powerful tool in reconciling conflicting feedback. Take the time to inform your clients about the complexities of sustainable design, including cost implications, material choices, and long-term benefits. Conversely, make sure your consultants understand the client's vision and the value they place on sustainability. By fostering a mutual understanding of the challenges and opportunities, you can bridge the gap between aspiration and reality, guiding both sides towards a more informed and collaborative decision-making process.

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Shawn Kelly, FASLA,PLA

Past President at American Society of Landscape Architects
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In the previous response I suggest introducing the cost vs benefit early in the discussions. The client can be a power once they are informed of variables that can work for their needs. The consultant must illuminate the client, then help in the process of assembling the BMPs and buy-in.

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3 Explore Alternatives

When faced with conflicting feedback, exploring alternative solutions is key. Dive into the vast pool of sustainable materials and technologies to find options that satisfy both your client's desires and the consultants' constraints. This might involve recommending materials that are both eco-friendly and cost-effective or proposing innovative design strategies that align with sustainability certifications. The goal is to present a range of choices that can appease all parties involved without compromising the project's environmental ethos.

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Shawn Kelly, FASLA,PLA

Past President at American Society of Landscape Architects
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It is good to remember that we are problem- solvers. Identify the need, then be creative (with budget and means) with a variety of solutions. I find it helpful to clients to present the goals, then the objectives/ variables to achieve the goals.

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4 Prioritize Features

Prioritizing sustainability features is a strategic way to handle conflicting feedback. Work with your client to identify which sustainable aspects are non-negotiable and which can be adjusted or phased out over time. This prioritization helps consultants focus their expertise on what's most important and allows for a phased approach to implementing sustainability features, making it easier to manage costs and technical challenges while still moving towards the overall green vision.

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Shawn Kelly, FASLA,PLA

Past President at American Society of Landscape Architects
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Phasing can be your friend, but with care. The immediate phase may be existing solo for longer than designed without the next phases elements.

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5 Collaborative Solutions

Fostering a collaborative environment is essential when dealing with differing opinions on sustainability. Encourage open dialogue between clients and consultants, facilitating workshops or meetings where ideas can be exchanged freely. This collaborative approach not only generates innovative solutions but also ensures that everyone involved takes ownership of the final design. It's a team effort, and when all voices are valued, the result is often a more cohesive and sustainable project.

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6 Flexibility Matters

Flexibility is paramount in resolving conflicts over sustainability features. Be prepared to adapt your design to accommodate new information or changes in circumstances. This might mean revising plans based on consultant feedback or finding creative ways to integrate sustainability into the design that satisfies your client's vision. Flexibility doesn't mean abandoning your principles; rather, it's about being agile in your approach to ensure the project remains both sustainable and viable.

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Shawn Kelly, FASLA,PLA

Past President at American Society of Landscape Architects
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Worst case evaluations can give depth to your phasing, and provide joy when issues escalate. Make your client aware of the rapidly changing landscape.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you handle conflicting feedback on sustainability features from clients and consultants?

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1 Understand Needs

2 Educate Stakeholders

3 Explore Alternatives

4 Prioritize Features

5 Collaborative Solutions

6 Flexibility Matters

7 Here’s what else to consider

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