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How can you gain essential experience in concierge services?

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If you are interested in pursuing a career in concierge services, you might be wondering how to gain the essential experience that will make you stand out from the crowd. Concierge services are a vital part of the hospitality industry, as they provide personalized assistance and recommendations to guests, clients, and customers. Whether you want to work in a hotel, a resort, a corporate office, or a private club, you need to develop the skills and knowledge that will help you deliver exceptional service and create memorable experiences. In this article, we will share some tips and strategies on how to gain essential experience in concierge services, and what kind of opportunities you can explore to advance your career.

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Silas Grecco

Capacita??o e Facilita??o em Hospitalidade e Experiência do Cliente | ???? Falo sobre #hospitalidade para uma cultura +…
Rachel Jenkins

Lifestyle/Estate/Home Mangement in PacNW- Fractional Concierge & Full-time Private Staffing Agency
Mohammad Shahidul Islam, PhD., MM.

Assistant Professor in Marketing @ BRAC University - Globally 5th for SDG 1 in THE | Mentor - Kinesics experience in…

1 Learn from the best

One of the most effective ways to gain essential experience in concierge services is to learn from the best in the field. You can do this by finding a mentor, joining a professional association, or taking a course or certification program. A mentor can offer you valuable advice, feedback, and guidance on how to improve your skills, handle challenging situations, and network with other professionals. A professional association, such as the International Association of Professional Concierges (IAPC), can provide you with access to resources, events, and training opportunities that can enhance your knowledge and credibility. A course or certification program, such as the Certified Concierge Specialist (CCS) or the Certified Hotel Concierge (CHC), can help you gain the theoretical and practical skills that are required for the concierge role, and demonstrate your commitment and professionalism to potential employers.

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Mohammad Shahidul Islam, PhD., MM.

Assistant Professor in Marketing @ BRAC University - Globally 5th for SDG 1 in THE | Mentor - Kinesics experience in Hospitality | CAUTHE Best Paper Award Winner-2023
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? Gain hands-on experience in concierge services by seeking internships or entry-level roles in hotels, luxury residences, or private clubs, where you can learn the fundamentals and observe experienced professionals. ? Enroll in specialized training programs or courses focused on hospitality management, customer service excellence, and concierge services to acquire the necessary skills and knowledge. ? Connect with professionals in the field through networking events, professional associations, and social media platforms. Seek mentorship from experienced concierges to gain insights, advice, and guidance on best practices and career advancement.

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2 Volunteer or intern

Another way to gain essential experience in concierge services is to volunteer or intern at a place that offers concierge services, such as a hotel, a resort, a corporate office, or a private club. Volunteering or interning can give you the opportunity to observe and assist experienced concierges, and learn the ropes of the job. You can also gain exposure to different types of guests, requests, and scenarios, and develop your communication, problem-solving, and customer service skills. Volunteering or interning can also help you build your resume, portfolio, and references, and show your initiative and enthusiasm for the concierge profession.

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Afonso Magalh?es

DIRECTOR OF SALES | MAMA SHELTER
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Volunteering in concierge services is not just about gaining experience; it's about embarking on a journey where every interaction is a chance to create unforgettable moments. It's like being a superhero in a fancy suit, armed with maps, recommendations, and a smile that could charm even the grumpiest traveler. So, if you're ready to dive into the world of hospitality and sprinkle a bit of magic wherever you go, volunteering in concierge services is your ticket to an adventure-filled career!

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3 Seek feedback and improvement

A third way to gain essential experience in concierge services is to seek feedback and improvement on your performance and skills. Feedback can come from various sources, such as your mentor, your supervisor, your colleagues, or your guests. Feedback can help you identify your strengths and weaknesses, and areas where you need to improve or learn more. You can also use feedback to set goals and action plans for your professional development, and track your progress and achievements. Improvement can come from various methods, such as reading books, articles, or blogs, watching videos or podcasts, attending workshops or webinars, or practicing your skills in simulations or role-plays. Improvement can help you update your knowledge, expand your repertoire, and refine your techniques.

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4 Network and connect

A fourth way to gain essential experience in concierge services is to network and connect with other professionals and organizations in the hospitality industry. Networking and connecting can help you learn from others' experiences and insights, discover new trends and opportunities, and establish your reputation and credibility. You can network and connect in various ways, such as attending industry events, conferences, or trade shows, joining online forums, groups, or communities, or reaching out to potential mentors, partners, or employers. Networking and connecting can also help you find mentors, referrals, or recommendations that can boost your career prospects and advancement.

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5 Explore different niches and markets

A fifth way to gain essential experience in concierge services is to explore different niches and markets that offer concierge services, such as luxury travel, health and wellness, entertainment, or lifestyle. Exploring different niches and markets can help you diversify your skills and knowledge, and cater to different segments and needs of guests, clients, and customers. You can also gain a competitive edge and a unique selling point by specializing in a specific niche or market that matches your interests, passions, or talents. You can explore different niches and markets by researching the latest trends and demands, taking courses or certifications that are relevant to the niche or market, or applying for jobs or projects that involve the niche or market.

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6 Be flexible and adaptable

A sixth way to gain essential experience in concierge services is to be flexible and adaptable to the changing needs and expectations of the hospitality industry. Concierge services are constantly evolving and innovating, as new technologies, platforms, and tools are introduced, and new challenges, opportunities, and demands arise. To succeed as a concierge, you need to be able to adapt to different situations and environments, and use your creativity and resourcefulness to find solutions and deliver results. You also need to be flexible and open-minded to learn new skills and knowledge, and embrace new ideas and perspectives. You can be flexible and adaptable by staying updated on the industry trends and developments, seeking feedback and improvement, and taking on new challenges and responsibilities.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Silas Grecco

Capacita??o e Facilita??o em Hospitalidade e Experiência do Cliente | ???? Falo sobre #hospitalidade para uma cultura + #humana nas empresas | +15 anos de experiência com atendimento de alto padr?o
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Vivencie a comunidade de atua??o. Participe de encontros de artistas locais, organizadores de iniciativas culturais, a??es comunitárias e sócio-ambientais, frequente o maior número de restaurantes que você achar que se adequa aos perfis de seus clientes, esteja inteirado das novidades da cidade e busque ter um leque te conex?es o mais variado possível. Isso te dará as chaves da cidade, acesso, conhecimento e curadoria de verdade que os clientes buscam.

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Rachel Jenkins

Lifestyle/Estate/Home Mangement in PacNW- Fractional Concierge & Full-time Private Staffing Agency
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Consider developing a Lifestyle Concierge business in your local area by offering to do personal errands and tasks for a segment of population that fullfills your heart to serve. You could connect with the Blind community in your area, local Senior Services Support agencies, or stop by and meet all your local Marina harbor masters to assist boaters. Search your memory and think about who and where you've had the most enjoyable times in your life and create a concierge business around that lifestyle. You can work for established Lifestyle Concerge companies like mine, if you prefer. You'll learn concierge skills quickly and gain the experience necessary to be considered immediately for a position within any corporate establishment.

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How can you gain essential experience in concierge services?

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3

4

5

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1 Learn from the best

2 Volunteer or intern

3 Seek feedback and improvement

4 Network and connect

5 Explore different niches and markets

6 Be flexible and adaptable

7 Here’s what else to consider

Hospitality Management

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How can you gain essential experience in concierge services?

1

2

3

4

5

6

7

1 Learn from the best

2 Volunteer or intern

3 Seek feedback and improvement

4 Network and connect

5 Explore different niches and markets

6 Be flexible and adaptable

7 Here’s what else to consider

Hospitality Management

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