How can you foster a positive customer service culture in your hospitality and events staff?

By eatablishing a high charactered culture, clear & excellent communcation, always set the example & hold your people accountable.

I agree! Choosing the right team is vital for the success of any business. It might take a while, you might not get it on your first attempt, keep looking until the right team is found because it will make the diference. Positive culture, good product, correct attitude, pro active approach and the business will go a long way

The primary solution for any business should be to say YES to the customer in response to any request. It's a win/win for good service.

Integrate a fun and enjoyable, but organized, work atmosphere. This can trickle over to the client and allow them to know they're in good hands. Communication is the key. The client is overwhelmed and wants to know that your staff is reliable and prepared.

I’m my experience customer service skills and ability go hand in hand. If you have one you often have the other. They feed each other to create the outcome the customer desires.

I agree and would add that setting very clear expectations for both parties only enhance deeper ties between management and staff. Both parties must play their role according to the agreed upon playbook.

Comprehensive training and development programs are like providing the necessary tools and knowledge to help the garden flourish. Just as plants need proper care and attention, staff members require training in communication, problem-solving, and empathy to effectively serve customers. Regular workshops and seminars are like pruning and trimming the plants, keeping them up to date with the latest techniques and trends.

A good old fashioned Thank You for your contribution will go a long way and is often times unfortunately overlooked nowadays.

Recognizing and rewarding outstanding customer service is like fertilizing the garden. By implementing an employee recognition program, businesses can nourish and motivate staff, encouraging them to go above and beyond for customers.

I agree that there are so many communication tools available that this should never be an issue. Over communicating should be the preferred approach.

Fostering a positive work environment is like creating the ideal growing conditions for plants. Encouraging teamwork, open communication, and mutual respect among staff members not only improves employee satisfaction but also creates a positive atmosphere that reflects on customer interactions.

Continuously monitoring customer feedback and addressing concerns promptly is like regularly inspecting the garden for any signs of pests or diseases. By implementing a system for collecting and analyzing customer feedback, businesses can identify areas for improvement and address any issues before they escalate.

I’m my experience Leadership is about setting an example, following up, following through and repeating the process so people can depend on this leadership and it becomes habit.

Managers are not necessarily leaders and leaders don’t have to be managers. The title of manager is given. Leaders are created. Any person, at any level can be a leader within their given role. Leaders meet the legitimate needs of the people under and around them. Leaders get people to complete tasks because they want to. Managers get people to complete tasks because they have to. Be a leader, not a manager.

In conclusion, just as a well-tended garden thrives and enhances its surroundings, a business that fosters a positive customer service culture in hospitality and events staff can enhance its reputation and ultimately lead to increased customer satisfaction and loyalty.