How can you follow up with a concierge after your visit to share your feedback or suggestions?

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A concierge can make your travel experience more enjoyable, convenient, and memorable by providing personalized recommendations, reservations, and assistance. But how can you show your appreciation and help them improve their service? Here are some ways to follow up with a concierge after your visit to share your feedback or suggestions.

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Bushra Alolayan, Ph.D

Boundless Lifestyle Pioneer | Founder & CEO @ Lorindale | Saudi Arabia's First Luxury Concierge | Award-Winning 2023 |…

1 Write a thank-you note

A simple but sincere thank-you note can go a long way to express your gratitude and recognition for a concierge's work. You can write it by hand, send it by email, or leave it at the front desk. Be specific about what you liked, how they helped you, and what made your stay special. You can also mention any tips or compliments you gave them in person.

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Maher Tafesh

Sales Engineer at Al Osool Medical Trading Co. | IVD Medical Devices | Products Specialist | Field Service and Application | Helping healthcare providers optimize sales and growth.
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After visiting a concierge, following up with feedback or suggestions is a great way to provide valuable input and enhance future experiences. You can consider sending a polite email or making a quick phone call to the concierge's office. In your message, express your appreciation for their assistance during your visit, and then share any feedback or suggestions you may have. Remember to be specific, constructive, and courteous in your communication. Your input can contribute to improving the service for future visitors!

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2 Fill out a survey or review

Many hotels and travel platforms have online surveys or reviews that allow you to rate and comment on your experience with a concierge. This is a great opportunity to provide constructive feedback and suggestions for improvement, as well as praise and appreciation. Be honest, respectful, and detailed in your responses. You can also mention the name of the concierge and the date of your visit to help them identify and reward them.

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3 Refer them to others

One of the best ways to show your support and satisfaction with a concierge is to refer them to others who might need their services. You can do this by word-of-mouth, social media, or online forums. Share your positive experience, the benefits of using a concierge, and the contact information of the concierge. This will help them grow their reputation, network, and business.

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4 Follow them on social media

If the concierge has a professional social media account, you can follow them to stay in touch, get updates, and learn more about their expertise and offerings. You can also like, comment, and share their posts to show your interest and engagement. This will help you build a relationship with them and potentially get more tips and discounts for your future travels.

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5 Book with them again

The ultimate way to follow up with a concierge is to book with them again for your next trip. This will show them that you trust and value their service, and that you are loyal and repeat customers. You can also ask them for special deals, upgrades, or perks that they might offer to their regular clients. Booking with the same concierge will also save you time and hassle, as they already know your preferences and needs.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Bushra Alolayan, Ph.D

Boundless Lifestyle Pioneer | Founder & CEO @ Lorindale | Saudi Arabia's First Luxury Concierge | Award-Winning 2023 | Expert in Elite Clientele Management
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Send your feedback soon after your visit. This ensures you remember all the details and shows the concierge that your feedback is important to you. Specific feedback help the concierge understand exactly what was appreciated or what needs improvement. Make sure to start with a note of thanks for the services provided. This sets a positive tone for your feedback.

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How can you follow up with a concierge after your visit to share your feedback or suggestions?

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1 Write a thank-you note

2 Fill out a survey or review

3 Refer them to others

4 Follow them on social media

5 Book with them again

6 Here’s what else to consider

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