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Last updated on 2024年6月4日

How can you find internal communication platforms that support multilingual communication for global teams?

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In today's global business environment, effective communication is key, especially for teams spread across different countries and languages. As you seek to enhance internal communications within your multinational company, finding a platform that supports multilingual communication becomes a critical task. This article will guide you through the process of identifying internal communication platforms that cater to the diverse linguistic needs of global teams, ensuring everyone stays connected and informed regardless of their native language.

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Giota Flentzeri

Communications Generalist | Storytelling | Internal & External Comms | Employee Engagement | Intranet | Internal…

1 Assess Needs

Before diving into the search for a multilingual communication platform, it's essential to assess your team's specific needs. Consider the number of languages spoken within your organization and the level of proficiency in each. Also, think about the types of communication that will be conducted, whether it's formal announcements, collaborative projects, or casual conversations. Understanding these factors will help you pinpoint features that are non-negotiable, such as real-time translation or support for multiple alphabets.

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Bahdja A. Maria Fix

Philologist | Islamic Studies Specialist | Trainer | Consultant | Coach language empowers people. diversity boosts societies. kindness is key.
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Mehrsprachige interne Kommunikationsplattformen halte ich als zus?tzliche Unterstützung für ?u?erst wertvoll. Sie k?nnen dabei unterstützen, den Austausch von Informationen und Ideen zu erleichtern sowie ein besseres Verst?ndnis und st?rkere Verbindungen zwischen Teammitgliedern aus verschiedenen kulturellen und sprachlichen Hintergründen zu f?rdern. Durch den Einsatz mehrsprachiger interner Kommunikationsplattformen signalisieren Unternehmen ihren Mitarbeitenden, dass divers-kulturelle und -sprachliche Identit?t gesch?tzt wird, was zu einer positiven Arbeitsatmosph?re und h?heren Mitarbeiterzufriedenheit beitragen kann.

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2 Research Options

Once you've outlined your requirements, begin researching the available platforms. Look for solutions that explicitly advertise multilingual support or those that integrate with translation services. It's important to read up on user reviews and testimonials to gauge how well these platforms handle language diversity in practice. Additionally, consider reaching out to other multinational companies for recommendations, as they may have insights into which platforms work best for multilingual teams.

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Cat Colella-Graham

Internal Communications Lead | Professor | Coach
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Once you know what you need, start exploring options. Ask people in your network, explore the latest articles in smart culture technology and communications channels. Gather up your options and ask for demos. I always like to put together a rating check list so it is easy to compare platforms based upon your needs. When you come across one that you feel could work, ask members of your international team the following questions: 1) Does the translation make sense? 2) Is this platform available to everyone in your region? Firewalls matter. 3) Will your region readily adopt this technology? What are opportunities and obstacles?

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3 Evaluate Features

When evaluating potential platforms, closely examine their language-related features. Check if they offer real-time translation, allow for language-specific channels, or support user interface customization in different languages. Also, assess the ease with which documents and messages can be translated and shared among team members. The goal is to ensure seamless communication across all languages represented in your team.

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4 Test Platforms

After narrowing down your options, it's time to test the platforms that seem most promising. Many providers offer free trials or demos, which are invaluable for understanding how the platform performs in real-world scenarios. During the trial period, pay special attention to the platform's user experience for non-native English speakers and the accuracy of translation features. This hands-on approach will give you a clear picture of whether a platform meets your multilingual needs.

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5 Gather Feedback

While testing the platforms, actively seek feedback from your team members, especially those who will be using the platform in languages other than English. Their input is crucial to determine the practicality and effectiveness of the communication tools under consideration. Make sure to inquire about their comfort level with the platform's interface, any difficulties they face with translations, and their overall satisfaction with the communication process.

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6 Implement Wisely

Finally, when you've selected a suitable platform, plan a thoughtful implementation strategy. This includes training sessions to familiarize your team with the platform's features and establishing guidelines for its use. Be prepared to offer ongoing support and collect feedback after implementation to address any issues that arise. Remember, the goal is not just to find a multilingual platform but to ensure it enhances communication and collaboration within your global team.

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Arnab Roy Choudhury

Strategic Communications | Change Management | Storyteller | Builder
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Having implemented internal communication platforms at two large organizations, my experience shows that balancing new, innovative options with tried-and-tested solutions yields the best results. While platforms like Workplace from FB were promising, opting for established tools can be more beneficial for three reasons: 1. Change resistance is minimized, ensuring smoother adoption. 2. Continuity, reliability & support are more robust with tested products. 3. Integration with existing systems is usually seamless, enhancing efficiency. By striking this balance, organizations can harness the latest innovations without sacrificing stability and user acceptance, ultimately driving better communication and collaboration across global teams.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Giota Flentzeri

Communications Generalist | Storytelling | Internal & External Comms | Employee Engagement | Intranet | Internal Communications Officer @ Eurobank
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When there is a need to instill a consistent message that transcends language barriers, a multilingual intranet is really necessary. Content translation and localization capabilities for the user are really helpful in order to provide a digital workplace solution that supports every employee equally, 24/7, wherever he is.

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How can you find internal communication platforms that support multilingual communication for global teams?

1

2

3

4

5

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1 Assess Needs

2 Research Options

3 Evaluate Features

4 Test Platforms

5 Gather Feedback

6 Implement Wisely

7 Here’s what else to consider

Internal Communications

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How can you find internal communication platforms that support multilingual communication for global teams?

1

2

3

4

5

6

7

1 Assess Needs

2 Research Options

3 Evaluate Features

4 Test Platforms

5 Gather Feedback

6 Implement Wisely

7 Here’s what else to consider

Internal Communications

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