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How can you find an internal communication platform that supports multilingual communication?

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In today's globalized workplace, effective communication is key, and when your team speaks multiple languages, finding the right internal communication platform is crucial. You need a system that breaks down language barriers and ensures that everyone stays informed and engaged. Whether your team is spread across different countries or includes multilingual employees within the same office, embracing a multilingual platform can transform your internal communications and foster a more inclusive company culture. Let's explore how to find a platform that caters to this need.

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Monique Zytnik

Global Internal Communication Leader | Head of Communication | Keynote Speaker | Award-Winning Published Author |…

1 Assess Needs

Before diving into the sea of available platforms, you should clearly understand your organization's specific communication needs. Consider the number of languages spoken within your team and the frequency with which you'll need to translate messages. Also, think about the types of communication that occur most often. Are they primarily written messages, or do you also need support for audio and video? Identifying these requirements will help you narrow down your options to platforms that are equipped to handle your multilingual communication demands effectively.

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Monique Zytnik

Global Internal Communication Leader | Head of Communication | Keynote Speaker | Award-Winning Published Author | Podcaster | IABC EMENA Region Chair 2024/25
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When assessing your organisation's digital workplace (DWP) needs for multilingual options, also think about what your business plans are in the future. Switching platforms down the track can be annoying. Also consider any existing tools that need to be integrated.Sometimes you can get an easy plug in for your existing DWP. Cost per user can get expensive. Some products allow for a pilot group so you can try before committing too much. User testing is essential. Consider going through a Design Thinking process.

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2 Feature Hunt

Once you've outlined your needs, look for platforms with features that support multilingual communication. Real-time translation capabilities are a must to ensure that messages are understood by all team members as soon as they're sent. Additionally, check for user interface (UI) language options so that each employee can navigate the platform comfortably in their preferred language. The ability to easily switch between languages and having a translation memory that stores commonly used phrases for future use can greatly enhance efficiency.

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Indranil Mukherjee

Manager - Brand, Communications & Marketing
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Google Workspace can help with the multilingual requirement. Google Workspace offers multilingual support across its productivity tools like Gmail, Google Docs, and Google Meet. Users can set their preferred language, and Google Translate integration enables the translation of messages and documents. Moreover, our very own, mostly used Microsoft Teams offers multilingual capabilities, including language settings, translation features, and integration with Microsoft Translator for real-time chat translation.

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3 User Experience

The user experience (UX) of a multilingual platform is paramount. Your team should find it intuitive and straightforward to use, minimizing the learning curve and avoiding frustration. Look for platforms with a clean design and clear instructions in multiple languages. The platform should also be accessible on various devices, allowing employees to communicate effectively whether they're at their desks or on the go. A positive UX will encourage more frequent use and better adoption across your organization.

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Indranil Mukherjee

Manager - Brand, Communications & Marketing
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Collaboration Features are key for this kind of tool. Consider how the platform facilitates collaboration among multilingual teams. Features like real-time translation, language-specific channels or groups, and multilingual chat support can enhance communication.

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4 Integration Scope

Consider how well a potential platform integrates with the tools your team already uses. Seamless integration with email, project management software, and other communication tools is essential to maintain productivity and streamline workflows. A platform that doesn't mesh well with your existing ecosystem could lead to complications and reduced efficiency. Therefore, integration capabilities should be high on your list of priorities when choosing a multilingual communication platform.

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Kritika Kulshrestha

Reputation = Revenue??Writer, Editor & Content Strategist for B2B brands/leaders in Finance, SaaS, Healthcare & Cybersecurity/Tech?14M+ impressions?1,000% follower ↑ in 17 months ?Total content reach: 69.38B?240+ clients
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Finding the right tool is important. But integration is equally critical. If the new tool doesn't fit well within your current ecosystem or you face any technical glitches that can't be fixed then it's not the right tool for your organization.

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5 Security Measures

Security is a critical aspect of any internal communication platform. You must ensure that the platform you choose has robust security measures in place to protect sensitive information. This includes data encryption, secure login processes, and compliance with international data protection regulations. A breach in communication security can have serious repercussions, so it's vital to select a platform that prioritizes the safety of your company's data and the privacy of your employees.

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6 Trial Periods

Finally, take advantage of trial periods offered by many platforms. This allows you to test the platform's multilingual capabilities in real-world scenarios within your organization. You'll be able to gauge the platform's effectiveness in facilitating smooth communication across different languages and get feedback from your team on its usability. A trial period is an invaluable step in making an informed decision and finding the best fit for your company's multilingual communication needs.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Indranil Mukherjee

Manager - Brand, Communications & Marketing
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Look for platforms that offer comprehensive support and training resources for users working in multiple languages. This includes documentation, tutorials, and multilingual customer support. Also, ensure the Compliance and Security features. Ensure that the platform complies with data protection regulations and offers secure communication channels for sensitive information, especially when dealing with multiple languages and regions.

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How can you find an internal communication platform that supports multilingual communication?

1

2

3

4

5

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1 Assess Needs

2 Feature Hunt

3 User Experience

4 Integration Scope

5 Security Measures

6 Trial Periods

7 Here’s what else to consider

Internal Communications

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How can you find an internal communication platform that supports multilingual communication?

1

2

3

4

5

6

7

1 Assess Needs

2 Feature Hunt

3 User Experience

4 Integration Scope

5 Security Measures

6 Trial Periods

7 Here’s what else to consider

Internal Communications

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