How can you evaluate the success of a conflict resolution model?

1 Define your goals

Before you can measure the outcomes of your conflict resolution model, you need to have a clear idea of what you want to achieve. What are the main sources and types of conflict in your organization? How do they affect your employees, teams, and customers? What are the desired behaviors and attitudes that you want to promote and reinforce? How do you align your conflict resolution model with your organizational values and culture? By defining your goals, you can create a framework for evaluating your model.

3 Collect and analyze data

Once you have your indicators, you need to collect and analyze data from various sources and methods. You can use surveys, interviews, focus groups, observations, reports, and records to gather information from different perspectives and levels. You can also use tools and software to help you organize and visualize your data, such as spreadsheets, charts, graphs, dashboards, and analytics. You should compare your data with your goals and benchmarks, and look for patterns, trends, gaps, and outliers.

4 Report and communicate findings

After you have analyzed your data, you need to report and communicate your findings to your stakeholders, such as senior management, employees, teams, and customers. You should present your findings in a clear, concise, and engaging way, using stories, examples, and visuals. You should highlight the achievements and benefits of your conflict resolution model, as well as the challenges and limitations. You should also acknowledge the contributions and feedback of the participants and partners, and express your appreciation and recognition.