How can you evaluate the performance of a leased aircraft maintenance provider?

1 Maintenance contract

The first step is to review the terms and conditions of your maintenance contract with your lessor or provider. You should check if the contract specifies the scope, frequency, standards, and documentation of the maintenance activities, as well as the roles and responsibilities of each party. You should also verify if the contract includes any performance indicators, such as turnaround time, availability, reliability, and compliance, and how they are measured and reported.

2 Maintenance records

The second step is to examine the maintenance records of your leased aircraft. You should look for evidence of regular and thorough inspections, repairs, and modifications, as well as compliance with the applicable regulations and manufacturer's recommendations. You should also check if the records are complete, accurate, and up to date, and if they are stored and transferred securely and efficiently. You should also compare the records with the actual condition and performance of your aircraft.

3 Maintenance audits

The third step is to conduct or participate in maintenance audits of your lessor or provider. You should use a checklist or a standard to evaluate the quality and safety of the maintenance processes, facilities, equipment, and personnel. You should also observe the maintenance operations and interview the maintenance staff and managers. You should also review the audit reports and follow up on any findings or recommendations.

4 Maintenance feedback

The fourth step is to collect and analyze feedback from your own operations and pilots regarding the maintenance service you receive. You should ask them to report any issues, incidents, or complaints related to the maintenance of your leased aircraft, such as delays, defects, malfunctions, or failures. You should also solicit their opinions and suggestions on how to improve the maintenance service. You should also share your feedback with your lessor or provider and discuss any areas of concern or improvement.

5 Maintenance benchmarking

The fifth step is to compare the performance of your lessor or provider with other similar or reputable maintenance providers in the market. You should use reliable and relevant data sources, such as industry reports, surveys, or ratings, to benchmark the maintenance quality, efficiency, and cost of your lessor or provider. You should also identify the best practices and gaps in the maintenance service you receive and seek to adopt or address them.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?