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How can you establish a mindful feedback culture?

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Feedback is essential for learning, growth, and improvement, but it can also be challenging, stressful, and emotional. How can you create a feedback culture that is mindful, respectful, and constructive? In this article, you will learn some tips and strategies to establish a mindful feedback culture in your team or organization.

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1 What is a mindful feedback culture?

A mindful feedback culture is one where feedback is given and received with awareness, intention, and compassion. It means being present, attentive, and curious about the feedback situation, rather than reactive, defensive, or judgmental. It also means being clear, honest, and specific about the feedback message, rather than vague, ambiguous, or general. A mindful feedback culture fosters trust, openness, and learning among the feedback partners.

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Richard Cross

Director of Clinical Services | Fellow ISSTD | Faculty of ISSTD & Arizona Trauma Institute | Trustee of Bowlby Centre | Consultancy | R&D | UKCP., EAP., WCP., GPsyC (Registered) Child Psychotherapist & Psychotherapist |
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To create interpersonal safety and openness in organisations, focus on these key strategies. Firstly, establish psychological safety by creating an environment where individuals can freely express themselves without fear. Building trust through open communication and honoring commitments is crucial. Encourage collaboration and teamwork to foster a sense of belonging and shared goals. Leadership support is vital, as leaders should set a positive example and promote an open culture. Finally, offer training programs to enhance interpersonal skills. These strategies cultivate an environment that nurtures interpersonal safety and openness, leading to increased employee satisfaction and organisational success.

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2 Why is a mindful feedback culture important?

A mindful feedback culture can be beneficial for both the feedback givers and receivers, as it helps them to identify their strengths and areas for development, build rapport and understanding, recognize achievements and provide support, avoid conflicts and misunderstandings, and acknowledge efforts and potential. This can ultimately lead to improved performance, increased motivation and engagement, reduced stress and anxiety, and boosted confidence and self-esteem.

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3 How can you give mindful feedback?

Giving mindful feedback requires some preparation, practice, and skill. To do so, you should start by setting a clear and positive intention for the feedback. Additionally, you should choose an appropriate time and place for the conversation. Utilizing the SBI model can help you structure your feedback: describe the specific situation where you observed the behavior, explain the behavior you want to give feedback on, and share the impact of the behavior on you, the team, or the organization. The COIN model can also be used to balance your feedback: provide context for it, state your observation of the behavior, share your interpretation of its meaning or intention, and suggest next steps or actions for improvement or recognition. Finally, using the EEC model can assist in delivering your feedback: express empathy for the receiver's feelings or perspective, give a concrete example of the behavior you observed, and offer encouragement for their future performance or potential.

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4 How can you receive mindful feedback?

Receiving mindful feedback can be challenging yet provide a valuable opportunity for learning and growth. To make the most of this chance, adopt a growth mindset where you believe abilities and skills can be developed through effort and feedback. Listen actively and attentively to the feedback, showing interest and respect with nonverbal cues. Respond with gratitude and curiosity, thanking the feedback giver for their time, effort, and honesty. Reflect on the feedback, considering the giver's perspective, intention, and credibility, then decide what changes you want to make based on it. Finally, seek additional feedback or support if needed.

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5 How can you foster a mindful feedback culture?

Creating a mindful feedback culture is an ongoing process that requires commitment, collaboration, and communication. As a leader or team member, you can set an example of giving and receiving feedback mindfully. Additionally, it's important to establish feedback norms and expectations, such as when, where, and how feedback will be given and received. To further support this effort, teams and organizations can invest in feedback training and support for their members. This could include workshops, coaching, mentoring on feedback skills and strategies, as well as providing tools, resources, or templates to facilitate feedback conversations. Furthermore, feedback opportunities such as peer reviews, 360-degree feedback or surveys are great ways to encourage exchange and learning.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you establish a mindful feedback culture?

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1 What is a mindful feedback culture?

2 Why is a mindful feedback culture important?

3 How can you give mindful feedback?

4 How can you receive mindful feedback?

5 How can you foster a mindful feedback culture?

6 Here’s what else to consider

Mindfulness

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How can you establish a mindful feedback culture?

1

2

3

4

5

6

1 What is a mindful feedback culture?

2 Why is a mindful feedback culture important?

3 How can you give mindful feedback?

4 How can you receive mindful feedback?

5 How can you foster a mindful feedback culture?

6 Here’s what else to consider

Mindfulness

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