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How can you ensure your coachee feels safe and respected during sessions?

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Coaching is a powerful tool for personal and professional development, but it also requires a high level of trust and respect between the coach and the coachee. As a coach, you have a responsibility to create a safe and respectful environment for your coachee, where they can share their goals, challenges, and emotions without fear of judgment, criticism, or breach of confidentiality. In this article, you will learn some practical tips on how to ensure your coachee feels safe and respected during sessions.

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Paz Roqué

Leadership Development | People & Culture

1 Establish clear expectations

Before you start coaching, it is important to establish clear expectations with your coachee about the purpose, scope, and process of coaching. You should explain your role as a coach, your coaching style and methods, and the ethical principles and boundaries that guide your practice. You should also ask your coachee about their expectations, goals, and preferences for coaching, and agree on how you will measure and evaluate progress. By setting clear expectations, you can build rapport, trust, and transparency with your coachee, and avoid misunderstandings or conflicts later on.

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Paz Roqué

Leadership Development | People & Culture
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Establishing an environment of confidentiality is key at the beginning; especially if you are coaching someone inside your organization. One of the things that has helped me is asking the coachee if they have had a coach before, to understand what could be some expectations they may be having from prior experiences. Typically, people use "mentors" and "coaches" as synonyms, so it's always helpful to clarify the difference in this when discussing expectations of what the coaching conversations will look like.

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2 Listen actively and empathetically

One of the most essential skills for a coach is to listen actively and empathetically to your coachee. Active listening means paying attention to what your coachee is saying, as well as to their body language, tone, and emotions. Empathetic listening means trying to understand your coachee's perspective, feelings, and needs, without imposing your own judgments, opinions, or solutions. By listening actively and empathetically, you can show your coachee that you care, respect, and value them as a person, and that you are there to support and empower them.

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Paz Roqué

Leadership Development | People & Culture
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In a coaching conversation you are listening for the words people use, for the intent, the repetition, the body language, everything that is around the words the coachee is saying. A helpful tool to validate what you are listening is to say it back to the coachee: "It sounds like..." or "What I'm hearing is...".This can avoid confusions, validate that you are not being biased by your own opinions and show that you are listening actively.

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3 Ask open-ended and powerful questions

Another key skill for a coach is to ask open-ended and powerful questions that stimulate your coachee's thinking, learning, and action. Open-ended questions are those that cannot be answered with a simple yes or no, but rather invite your coachee to explore, reflect, and elaborate on their situation, goals, and options. Powerful questions are those that challenge your coachee to go deeper, to uncover their assumptions, beliefs, and motivations, and to discover new insights, possibilities, and solutions. By asking open-ended and powerful questions, you can demonstrate your respect for your coachee's autonomy, creativity, and potential.

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4 Provide constructive and positive feedback

Feedback is an important part of coaching, as it helps your coachee to recognize their strengths, areas for improvement, and achievements. However, feedback should be constructive and positive, not destructive or negative. Constructive feedback means giving your coachee specific, objective, and actionable information that helps them to improve their performance or behavior. Positive feedback means acknowledging and appreciating your coachee's efforts, progress, and successes, and reinforcing their confidence and motivation. By providing constructive and positive feedback, you can show your respect for your coachee's growth and development.

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5 Maintain confidentiality and trust

Confidentiality and trust are the foundation of any coaching relationship. As a coach, you have a duty to protect your coachee's privacy and personal information, and to respect their boundaries and wishes. You should not disclose, share, or use any information that your coachee reveals to you during coaching, unless you have their permission or there is a legal or ethical obligation to do so. You should also not abuse your power or influence over your coachee, or engage in any inappropriate or unethical behavior that could harm them or the coaching process. By maintaining confidentiality and trust, you can ensure your coachee's safety and respect.

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6 Seek feedback and continuous improvement

As a coach, you should also seek feedback and continuous improvement for yourself. You should ask your coachee for regular feedback on your coaching performance, style, and methods, and be open to their suggestions and criticisms. You should also reflect on your own strengths, weaknesses, and areas for development, and seek opportunities to learn new skills, knowledge, and best practices. You should also adhere to the professional standards and code of ethics of your coaching organization or association, and seek supervision or mentoring if needed. By seeking feedback and continuous improvement, you can show your respect for your coachee's experience and satisfaction, and for your own professional development.

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Paz Roqué

Leadership Development | People & Culture
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As a coach, you are there to help your coachee and seeking for feedback is way to show this. Questions like, "Was this helpful? How else can I help you reach your goals? Is there anything else that would be benefitial to support you?" Can help you build a trusting relationship and help you improve in your coaching relationship. By asking for feedback you are also contributing to showing that you care about your coachee's growth and that you are also human and in a learning journey yourself.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you ensure your coachee feels safe and respected during sessions?

1

2

3

4

5

6

7

1 Establish clear expectations

2 Listen actively and empathetically

3 Ask open-ended and powerful questions

4 Provide constructive and positive feedback

5 Maintain confidentiality and trust

6 Seek feedback and continuous improvement

7 Here’s what else to consider

Training & Development

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How can you ensure your coachee feels safe and respected during sessions?

1

2

3

4

5

6

7

1 Establish clear expectations

2 Listen actively and empathetically

3 Ask open-ended and powerful questions

4 Provide constructive and positive feedback

5 Maintain confidentiality and trust

6 Seek feedback and continuous improvement

7 Here’s what else to consider

Training & Development

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