How can you ensure your case management services are inclusive of LGBTQ+ clients?

1 Use inclusive language

One of the simplest and most effective ways to demonstrate your respect and support for LGBTQ+ clients is to use inclusive and affirming language. This means avoiding assumptions and stereotypes based on appearance, name, or gender expression, and asking clients how they identify and what pronouns they use. It also means using terms that reflect the diversity and fluidity of sexual and gender identities, such as LGBTQ+, queer, genderqueer, non-binary, pansexual, asexual, etc. Additionally, it means avoiding language that is derogatory, judgmental, or pathologizing of LGBTQ+ identities and experiences, such as homosexual, transsexual, lifestyle, choice, disorder, etc.

4 Build trust and rapport

A fourth way to ensure your case management services are inclusive of LGBTQ+ clients is to build trust and rapport with them. This means creating a safe and confidential space for them to share their stories, concerns, and goals, and listening with empathy and curiosity. It also means validating and affirming their identities, experiences, and feelings, and expressing your support and care. Additionally, it means respecting their autonomy and agency, and involving them in the decision-making process about their case plan and service delivery.

5 Collaborate and network

A fifth way to ensure your case management services are inclusive of LGBTQ+ clients is to collaborate and network with other professionals and organizations that work with or for this population. This means establishing and maintaining effective communication and coordination with other service providers who are involved in your client's case, and ensuring that they are also LGBTQ+-inclusive and competent. It also means seeking out and referring your client to other resources and supports that are specific and beneficial for LGBTQ+ clients, such as peer groups, mentors, counselors, advocates, or community centers. Furthermore, it means participating in and contributing to professional networks and coalitions that promote LGBTQ+ rights and interests, and staying updated on the latest trends and developments in the field.

6 Evaluate and improve

A sixth way to ensure your case management services are inclusive of LGBTQ+ clients is to evaluate and improve your practice and outcomes. This means collecting and analyzing data and feedback on your client's satisfaction, progress, and achievements, and identifying any strengths and weaknesses in your service delivery. It also means seeking and applying feedback and suggestions from your client, your supervisor, your colleagues, and other stakeholders on how to improve your case management skills and strategies. Additionally, it means engaging in ongoing learning and professional development opportunities on LGBTQ+ topics, and incorporating new knowledge and evidence into your practice.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?