How can you ensure critical incident debriefing is inclusive?

3 Use appropriate language

The language you use in a CID can have a significant impact on how the participants perceive and process the incident. You should use clear, simple, and respectful language that avoids blaming, labeling, or minimizing the trauma or the emotions. You should also avoid making assumptions, generalizations, or stereotypes about the participants based on their identity or background. You should use inclusive and affirming terms that acknowledge and value their diversity and individuality. You should also ask for their preferred names and pronouns, and use them consistently.

4 Listen actively

One of the most important skills in a CID is active listening. This means that you pay attention to what the participants are saying, and show them that you are interested, empathetic, and supportive. You can do this by using verbal and non-verbal cues, such as nodding, smiling, or paraphrasing. You can also ask open-ended questions that encourage them to elaborate, clarify, or reflect on their feelings and experiences. You should avoid interrupting, judging, or giving advice, unless they ask for it.

5 Validate and normalize

Another key aspect of a CID is validation and normalization. This means that you acknowledge and accept the participants' feelings and reactions, and reassure them that they are not alone, abnormal, or weak. You can do this by expressing empathy and compassion, and by providing factual information about the common and normal responses to trauma. You can also share some positive feedback or examples of resilience and coping from the group or from other sources. You should avoid dismissing, comparing, or invalidating their feelings or experiences.

6 Provide resources and referrals

At the end of a CID, you should provide the participants with some resources and referrals that can help them with their ongoing recovery and well-being. You should tailor these to their specific needs, preferences, and goals, and make sure that they are accessible and appropriate. For example, you can provide them with some self-care tips, coping strategies, or relaxation techniques that they can use at home or at work. You can also refer them to some professional or community services that offer counseling, support groups, or advocacy. You should follow up with them after the debriefing to check on their progress and satisfaction.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?