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How can you ensure all voices are heard during conflict resolution?

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Conflict resolution is a critical skill in both personal and professional settings. It involves the process of resolving a dispute or a conflict by meeting at least some of each side's needs and addressing their interests. Ensuring all voices are heard during conflict resolution can be challenging but is essential for a fair and effective outcome. By creating a safe environment, actively listening, and using inclusive communication techniques, you can facilitate a more democratic and satisfactory resolution process. It's about balancing assertiveness and empathy, guiding the conversation without dominating it, and recognizing the value in diverse perspectives.

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Marianthi Karatza

?? Empowering Leaders to Develop Resilient & Thriving Teams ?? | MCCC, Certified Adult Trainer | PhD Candidate
Munish Bakshi

SVP Process Excellence & Business Transformation - Teleperformance DIBS
Kirti Gudwani

9X Top Voice || HR Professional Specializing in Labour Compliance, Business Success, POSH & EDI || Nurturing Talent…

1 Active Listening

Active listening is foundational in conflict management. It involves fully concentrating on the speaker, understanding their message, and responding thoughtfully. When you practice active listening, you signal to all parties that their viewpoints are important. This means not only hearing the words but also paying attention to non-verbal cues such as body language and tone. Restating or summarizing what has been said can confirm understanding and validate the speaker’s concerns. This approach encourages openness and can lead to more constructive dialogue.

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Munish Bakshi

SVP Process Excellence & Business Transformation - Teleperformance DIBS
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We should drive inclusivity for conflict resolution & this is coming from personal experience & here are my suggestion that should help solve conflicts 1. Equal Airtime: Ensure everyone has a chance to speak without interruption. 2. Active Listening: Pay attention & acknowledge each person's perspective. 3. Encourage Openness: It our responsibility as leaders to create a safe space for honest communication & vulnerability. 4. Summarize & Refocus: Highly recommended & important to reiterate key points & steer the conversation towards solutions always . This will ensures everyone feels heard & valued in finding a resolution.

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Rose Meire Cyrillo, M.Sc

Palestrante, Pesquisadora e Consultora na área de Ouvidoria, Preven??o aos Assédios e Integridade. Mestre em Direito. Membro do Conselho de ética e docente da ABONacional e da IBRA. Promotora de Justi?a Aposentada MPDFT
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Todas essas perspectivas s?o importantes (escuta, ativa, ambiente seguro, comunica??o inclusiva, abordagem empática, conversa empática, reconhecer a diversidade), contudo, se aquele que escuta n?o estiver apto internamente para a recep??o/percep??o desses conteúdos, a dinamica comunicacional estará comprometida. Além de capacita??o, aquele que atua como facilitador (mediador/conciliador/etc) precisa estar disponível, silenciando seus ruídos internos e pré-conceitos, pois só assim poderá ouvir todos os envolvidos, inclusive percebendo o que n?o é dito, o que se esconde atrás dos silêncios consentidos ou impostos.

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2 Safe Environment

Creating a safe environment is crucial for effective conflict resolution. This means establishing a space where participants feel respected and free from judgement or retaliation. To do this, set clear ground rules for communication, such as prohibiting interruptions and personal attacks. Encourage participants to speak honestly and openly by assuring them that the process is confidential and that their contributions are valued. When individuals feel secure, they are more likely to share their true thoughts and feelings, which is essential for a comprehensive resolution.

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Marianthi Karatza

?? Empowering Leaders to Develop Resilient & Thriving Teams ?? | MCCC, Certified Adult Trainer | PhD Candidate
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It's essential to support the opportunity for all sides of the conflict to be heard, as this is crucial for finding sustainable solutions. When every perspective is considered, resolutions are more comprehensive and acceptable to all parties. Practically, this can be achieved by actively encouraging quieter voices to share their views and respectfully prompting dominant speakers to make space for others. If a participant interrupts or dismisses another, gently steer the conversation back to ensure everyone has a chance to contribute. This inclusive approach fosters mutual understanding and long-term engagement post-conflict.

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Rose Meire Cyrillo, M.Sc

Palestrante, Pesquisadora e Consultora na área de Ouvidoria, Preven??o aos Assédios e Integridade. Mestre em Direito. Membro do Conselho de ética e docente da ABONacional e da IBRA. Promotora de Justi?a Aposentada MPDFT
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Ambientes seguros também incluem a disposi??o espacial de móveis, condi??es de acessibilidade, conforto das acomoda??es e espa?os que garantam a privacidade das pessoas e a confidencialidade dos seus relatos. Permitir que as pessoas cheguem ao local (corregedoria, ouvidoria, comiss?o de ética, por exemplo) sem que necessariamente serem vistas por todos os colaboradores da organiza??o (quase um "corredor polonês".

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3 Inclusive Communication

Inclusive communication is about ensuring that everyone has an equal opportunity to speak. This might mean setting time limits so that all participants have a chance to contribute without one voice dominating the conversation. Consider using round-robin speaking, where each person takes turns to express their views, or appoint a neutral facilitator to ensure that quieter voices are heard. Remember that some individuals may communicate differently, so be open to written submissions or other forms of expression if they are more comfortable with them.

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Kirti Gudwani

9X Top Voice || HR Professional Specializing in Labour Compliance, Business Success, POSH & EDI || Nurturing Talent from Hire to Retire || Guiding Companies & Professionals to Success
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* Encourage quieter members to share their perspectives. * Use language that is understandable and respectful to all. * Avoid jargon or terms that might exclude some participants. * Give each person equal time to speak. * Use visual aids or written notes if it helps in better communication. * Summarize and repeat key points to ensure everyone is on the same page. * Invite feedback from all participants regularly.

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4 Empathetic Approach

An empathetic approach involves trying to understand the emotions and perspectives of all parties involved in the conflict. Acknowledge feelings and show genuine concern for the individuals' well-being. This can help de-escalate tensions and foster a sense of mutual respect. Empathy does not mean you have to agree with everyone's views, but it does require recognizing and validating their experiences. This can make individuals feel heard and valued, which is essential for finding a resolution that everyone can accept.

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5 Guided Conversation

Guided conversation is a technique where you steer the discussion in a constructive manner without imposing your views. Use open-ended questions to explore the issues deeply and encourage participants to think critically about their positions and interests. Summarize key points periodically to keep the conversation on track and clarify any misunderstandings. By guiding the conversation carefully, you can help ensure that all relevant points are considered and that the dialogue remains focused on finding a resolution.

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Rose Meire Cyrillo, M.Sc

Palestrante, Pesquisadora e Consultora na área de Ouvidoria, Preven??o aos Assédios e Integridade. Mestre em Direito. Membro do Conselho de ética e docente da ABONacional e da IBRA. Promotora de Justi?a Aposentada MPDFT
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O grande desafio é como implementar interrup??es estratégicas diante de faladores compulsivos, bem como conduzir entrevistas com pessoas que apresentam falas em desconex?o com a realidade. Tais públicos precisam de acolhimento, encaminhamentos e respostas que muitas vezes, fogem da expertise daqueles que est?o no front.

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6 Recognize Diversity

Recognizing diversity is about appreciating that different people may have different perspectives based on their backgrounds, experiences, and values. In conflict resolution, it's important to understand these differences and how they can contribute to the conflict. Encourage participants to share their unique viewpoints and consider how these can add depth to the discussion. By valuing diverse perspectives, you can foster a more inclusive environment and develop solutions that are more likely to be widely accepted.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you ensure all voices are heard during conflict resolution?

1

2

3

4

5

6

7

1 Active Listening

2 Safe Environment

3 Inclusive Communication

4 Empathetic Approach

5 Guided Conversation

6 Recognize Diversity

7 Here’s what else to consider

Conflict Management

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How can you ensure all voices are heard during conflict resolution?

1

2

3

4

5

6

7

1 Active Listening

2 Safe Environment

3 Inclusive Communication

4 Empathetic Approach

5 Guided Conversation

6 Recognize Diversity

7 Here’s what else to consider

Conflict Management

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