How can you engage FM stakeholders in continuous improvement?

1 Identify your FM stakeholders

The first step to engaging your FM stakeholders in continuous improvement is to identify who they are and what role they play in your FM operations. Your FM stakeholders may include internal customers, such as employees, managers, and executives, as well as external customers, such as tenants, visitors, and contractors. You may also have other stakeholders, such as regulators, suppliers, or community groups, depending on your industry and location. To identify your FM stakeholders, you can use tools such as stakeholder mapping, surveys, interviews, or workshops, and categorize them according to their level of interest and influence on your FM activities.

2 Define your improvement objectives and scope

Once you have identified your FM stakeholders, you need to define your improvement objectives and scope, and align them with your stakeholders' needs and expectations. Your improvement objectives should be SMART: specific, measurable, achievable, relevant, and time-bound. Your improvement scope should be clear, realistic, and focused on the areas that have the most impact on your FM performance and stakeholder satisfaction. You can use tools such as SWOT analysis, gap analysis, or benchmarking to identify your improvement opportunities and prioritize them according to their feasibility and value.

3 Involve your FM stakeholders in the improvement process

The next step to engaging your FM stakeholders in continuous improvement is to involve them in the improvement process, from planning and design to implementation and evaluation. You can use various methods and channels to communicate with your FM stakeholders, such as meetings, emails, newsletters, webinars, or social media, and solicit their input, feedback, and suggestions. You can also create cross-functional teams, working groups, or steering committees to involve your FM stakeholders in the decision-making and problem-solving stages of the improvement process. By involving your FM stakeholders in the improvement process, you can increase their buy-in, commitment, and ownership of the improvement outcomes.

5 Communicate and celebrate your improvement achievements

The final step to engaging your FM stakeholders in continuous improvement is to communicate and celebrate your improvement achievements, and recognize and reward your FM stakeholders for their contribution and participation. You can use various methods and channels to communicate and celebrate your improvement achievements, such as presentations, testimonials, case studies, or events, and highlight the benefits, value, and impact of your improvement efforts on your FM performance and stakeholder satisfaction. You can also use various methods and channels to recognize and reward your FM stakeholders, such as certificates, awards, incentives, or recognition programs, and acknowledge their role and input in your improvement success. By communicating and celebrating your improvement achievements, you can motivate and inspire your FM stakeholders to continue and sustain their improvement involvement and engagement.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?