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How can you effectively use peer support networks for mental health?

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Working in customer service can be rewarding, but also stressful and demanding. You may encounter difficult situations, angry customers, or emotional challenges that affect your mental health and well-being. That's why it's important to have a network of peers who can support you, empathize with you, and help you cope.

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Swapnilkumar Gandhi

Director at AiX | Shaping the Future of Pharma and Biotech Engineering Talks about #engineeringconsultancy, #gmp…
Gary Advincula

I help eCommerce Business Owners increase their revenue and reduce their expenses by managing their cash flow through…
Magally Aleixo

Executiva e Diretora Comercial na CashMe | M?e de 3 | Líder intencional | Falo sobre Gest?o de Equipes Complexas |…

1 What is peer support?

Peer support is a form of mutual aid, where people who share similar experiences or challenges offer each other emotional, practical, or informational assistance. Peer support can take place in various settings, such as online forums, groups, chats, or phone calls, or in person through meetings, events, or mentoring. Peer support can complement professional help, but it is not a substitute for it.

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Gary Advincula

I help eCommerce Business Owners increase their revenue and reduce their expenses by managing their cash flow through bookkeeping.
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Research shows that peer support can improve people's well-being, meaning they have fewer hospital stays, large support networks, and better self-esteem, confidence, and social skills.

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2 Why is peer support beneficial for mental health?

Peer support can be beneficial for your mental health in a variety of ways. It can reduce isolation and loneliness by connecting you with people who understand your situation, as well as increase self-esteem and confidence by validating your feelings and acknowledging your strengths. Furthermore, it can enhance coping skills and resilience by providing strategies, resources, and tips to help manage stress and challenges. Finally, it can promote recovery and wellness by inspiring hope, optimism, and motivation to make positive changes in your life.

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Magally Aleixo

Executiva e Diretora Comercial na CashMe | M?e de 3 | Líder intencional | Falo sobre Gest?o de Equipes Complexas | Resultados reais | C Level FGV | Co autora no livro @O.topodomundo
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Dentro do meio corporativo, o dia a dia pode ser tornar muitas vezes exaustivo se n?o for compartilhado com os colegas. Os colegas de trabalho tem um papel fundamental nessas rela??es, pois através do diálogo de situa??es que estamos vivendo , sendo compartilhadas, nos fazem ter novas vis?es e até opin?es. é comum diante de uma situa??o problema ou conflito o profissional se fechar em seu pensamento gerando um alto pico de stress e até desanimo. Se você tem uma rede de colegas dentro do trabalho, que sabe que pode dividir as situa??es , tem a possibilidade de trazer mais leveza e novos pensamentos para sua situa??o. N?o hesite em dividir ou ter sua rede de apoio dentro da empresa. Faz sentido pra você?

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Sachintha Kandearachchi

Customer Success Lead | Microsoft D365 F&O | Microsoft Business Central | Ex-Banker
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In today's demanding business environment, mental health is frequently overlooked in favor of managing heavy workloads. As a result, we often fail to pay close attention to our colleagues' workloads. However, there are instances when we can step in and share some of the load with our peers to alleviate their work-related stress. By doing so, we can directly enhance the mental well-being of our colleagues and experience a profound sense of personal satisfaction.

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3 How can you find peer support networks?

Finding peer support networks that suit your needs and preferences can be done in a few ways. You can inquire with your employer, colleagues, or union if they have any peer support programs or initiatives you can join. Additionally, you can search online for peer support groups or communities that focus on topics like customer service, mental health, or personal development. Local organizations, associations, or charities may also offer peer support services or events for people in your area or industry. Lastly, you can reach out to your friends, family, or acquaintances who work in customer service or have similar experiences and ask them if they would like to form a peer support network with you.

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Swapnilkumar Gandhi

Director at AiX | Shaping the Future of Pharma and Biotech Engineering Talks about #engineeringconsultancy, #gmp, #pharmaceuticals,#biopharmaceuticals,#Nutraceuticals,#laboratories,#warehouseandpackaging
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Optimal mental health is crucial when embarking on any mental or physical endeavor, be it brainstorming or engaging in physical activities. Without mental well-being, concentration on goals or objectives becomes challenging. All human emotions, including laughter, smiles, a sense of achievement, and satisfaction, are intricately connected to positive mental health. In essence, just as a lifeless body lacks the ability to think and act, an individual with poor mental health is similarly incapacitated. In such a state, one's capabilities to think and act effectively are diminished, rendering them functionally akin to a lifeless entity

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V I N I T G

ACE / PINNACLE \ MYSTIQUE
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There is no health without Mental health... Mental health is too important to b left to the professionals alone, n mental health is everyone's business...

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4 How can you participate in peer support networks?

When engaging in a peer support network, it's important to be respectful and supportive of others, while also being honest and open about your own experiences. Listen actively, empathize genuinely, and avoid giving unsolicited advice. It's also important to be mindful and responsible for your own mental health and well-being. Set realistic expectations, respect your limits, and seek professional help when needed. Don't rely solely on peer support or put too much pressure on yourself or others.

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5 How can you evaluate peer support networks?

It is essential to evaluate the quality and effectiveness of peer support networks you join or create, as not all of them may work for you. Consider how you feel after participating in the network - do you feel more connected, empowered, and hopeful? Assess the feedback and outcomes you receive - is it helpful, relevant, and constructive? Compare the network's values, goals, and practices with your own to ensure they align with your beliefs, needs, and preferences. Additionally, seek other opinions from trusted sources such as mentors or professionals to confirm or challenge your experience. Peer support networks can be a valuable resource for mental health and well-being, especially for those in customer service. By finding, participating in, and evaluating peer support networks, you can benefit from mutual support, empathy, and learning they offer. Remember: You are not alone and deserve to be supported.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you effectively use peer support networks for mental health?

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5

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1 What is peer support?

2 Why is peer support beneficial for mental health?

3 How can you find peer support networks?

4 How can you participate in peer support networks?

5 How can you evaluate peer support networks?

6 Here’s what else to consider

Customer Service

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How can you effectively use peer support networks for mental health?

1

2

3

4

5

6

1 What is peer support?

2 Why is peer support beneficial for mental health?

3 How can you find peer support networks?

4 How can you participate in peer support networks?

5 How can you evaluate peer support networks?

6 Here’s what else to consider

Customer Service

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