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How can you effectively train your team to prevent and mitigate business continuity risks?

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Business continuity risks are events or situations that disrupt the normal operations of your business, such as natural disasters, cyberattacks, or pandemics. These risks can have serious consequences for your reputation, revenue, and customer satisfaction. Therefore, it is crucial to train your team to prevent and mitigate these risks, and to prepare them for different scenarios and responses. In this article, we will share some tips on how to effectively train your team to prevent and mitigate business continuity risks.

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1 Identify and assess the risks

The first step in training your team is to identify and assess the potential risks that your business faces, and how likely and severe they are. You can use tools such as a risk matrix, a SWOT analysis, or a PESTLE analysis to evaluate the internal and external factors that affect your business continuity. You should also involve your team in this process, as they may have valuable insights and perspectives on the risks and their impacts.

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Gerald Delaney

Business Continuity Professional (CBCP), Program Manager, Project Manager
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Understanding the risk environment is a critical early step and one of the most challenging to do effectively. I’ll identify three elements of an effective process here. First, gain agreement with your subject matter experts on what the risk actually is. It’s easy to lose the forest through the trees, focus on what could disrupt you rather than getting too wrapped up in the topic du jour. Second, use a standardized method of measuring risk. Your risk assessment isn’t as valuable if it can’t support clear comparison and analysis against other risks throughout the organization. Finally, identify what’s being done today to mitigate the risk and any enhancements that could or should be done to more effectively protect against it.

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Ahmed Zeidan

Business Continuity Manager at The American University in Cairo, ISO 22301 LI, CBCI
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Totally agree, risks have to be identified and assessed on a regular basis and it should include all generic risks as well as functional operational risks that can lead to any business or operational interruptions

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2 Develop and document a plan

Developing and documenting a business continuity plan (BCP) is the next step in managing and recovering from risks. This plan should include a clear vision and scope, a list of key stakeholders and their responsibilities, a communication plan for internal and external audiences, a risk mitigation plan that specifies the actions and measures to reduce the likelihood and severity of the risks, a recovery plan that outlines the steps and resources to restore normal operations, and a testing and review plan to evaluate the effectiveness of the plan. It's important to make sure your team is familiar with the BCP and has easy access to it.

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Ahmed Zeidan

Business Continuity Manager at The American University in Cairo, ISO 22301 LI, CBCI
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In my experience the best way to create a solid and relevant plan is ensuring applying the design phase based on the bia reports, available resources and technologies. Also top management involvement is a success key in the process.

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3 Conduct regular training and exercises

The third step is to conduct regular training and exercises to educate your team on the BCP and to test their readiness and skills. You can use webinars, workshops, or e-learning modules to explain the BCP and its components; simulations, drills, or tabletop exercises to mimic realistic scenarios and challenges; debriefs, feedback, or surveys to assess the performance and satisfaction of your team; as well as updates, refreshers, or reminders to reinforce the key messages and learnings of the BCP. The frequency and intensity of the training and exercises should be varied depending on the nature and level of the risks.

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Ahmed Zeidan

Business Continuity Manager at The American University in Cairo, ISO 22301 LI, CBCI
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In my experience, building the team’s capabilities is the fuel that keeps the Business continuity program engine running, the fresh and up to date team capabilities are what creates a resilient team, moreover ensuring the team operates with a consistent mindset and understanding plays a vital role in ensuring the organization’s resilience

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4 Monitor and improve the plan

The final step is to monitor and improve the BCP and the training program, based on the feedback, results, and changes that occur. Track and measure the outcomes and indicators of the BCP and the training program, such as time, cost, quality, and satisfaction. Analyze and report the strengths, weaknesses, opportunities, and threats of the BCP and training program to identify gaps, issues, and best practices. Implement and communicate the improvements and revisions of the BCP and training program to ensure they align with your business' goals, strategies, and needs. Involve your team in this process as well to get their feedback, suggestions, and experiences.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you effectively train your team to prevent and mitigate business continuity risks?

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3

4

5

1 Identify and assess the risks

2 Develop and document a plan

3 Conduct regular training and exercises

4 Monitor and improve the plan

5 Here’s what else to consider

Business Administration

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How can you effectively train your team to prevent and mitigate business continuity risks?

1

2

3

4

5

1 Identify and assess the risks

2 Develop and document a plan

3 Conduct regular training and exercises

4 Monitor and improve the plan

5 Here’s what else to consider

Business Administration

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