How can you effectively train end-users to prevent and resolve software issues?

It’s really helpful. The best way to troubleshoot anything is really understanding what’s going on with it. Learning how to ask question is definitely critical to resolving issues

The first thing is to troubleshoot the compatibility of the machine to run the software, analyze and the cause, we can ask end user like since when he or she is experiencing this issue, does this happened after any update or changes in configuration or settings, the particular issue is only to specific user or all the users in the organization.

Uma vez perguntei ao usuário se ele conseguia identificar o momento que estava causando o problema com as seguintes perguntas: - No momento estava com internet? - Você mandou finalizar o procedimento mais de uma vez? - é normal ele se comportar dessa forma?

Identifying software issues usually comes down to checking which resources is getting used, and when the problem is starting. In my experience, nearly every software-related issue is usually because of unknown resources being used for unintended purposes. My go to behaviour is these steps: - Does the problem persist after restarting the software? - Does the problem persist after reinstalling the software? - Does the problem persist after upgrading or downgrading version? - Does the problem persist after a full computer reboot?

Once you've identified the problem, you can share this with the customer. Not all problems are easily fixable or unavoidable, accidents happen. If the problem identified is in fact caused by the customer; i.e, the charging port on the laptop has Intermittent connection. Depending on the model, the entire motherboard will need to be replaced. You can politely let the customer know the best methods to use to avoid things like this. I.E, if you need to use your laptop while it's charging, do so on a flat even surface with proper ventilation.

Die von Windows angebotenen Diagnosefunktionen sind für die meisten Probleme wenig hilfreich. Bei Hardwarefehlern funktioniert mit Sicherheit auch andere Software nicht, bei Netzwerkproblemen ist zuerst zu eruieren, ob prinzipiell eine physikalische Verbindung besteht. Hierzu ist ein Ping via Powershell oder die Kommandozeile an den Gegenpart schon mal sehr hilfreich. Kommt keine Antwort, liegt das Problem sehr wahrscheinlich nicht bei der Software. H?ufig hilft es den Router neu zu starten. Resourcenprobleme sind bei halbwegs aktuellen Rechnern eher selten. Wenn aber doch, zuerst alle anderen nicht ben?tigten Programme schlie?en. Bleibt das Problem, die Anwendung schlie?en, ggf. über den Taskmanager und schauen,ob es ein Update/Bugfix gibt

Normalmente eu indico somente a utilizar o gerenciador de tarefas para encerrar um servi?o ou aplicativo e somente depois de um certo tempo que o sistema travou. Quando é necessário utilizar alguma ferramenta para diagnóstico ou corre??o prefiro eu fazer.

Powershell and diagnostics tools for your computer is important to know, at least the basics. While a lot of issues can be resolved with windows own troubleshooter, there are problems not automatically detected until you go into dxdiag, device manager, or even the registry editor. If you're unsure about which way you need to troubleshoot, try googling the problem you're having. Sometimes others have had the same issue and either come up with a solution, or a suggestion that will lead you to the answer.

Dependendo do sistema eu sempre aconselho a fazer essa pesquisa online para entender melhor o que está acontecendo e também uma possível solu??o antes de acionar o suporte técnico. Nunca indico a fazer o download de nenhuma ferramenta ou arquivo para solu??o.

While there are many great sources for online help in computer repairs, don't trust them blindly. Many sites will offer downloads of malicious software that "promises" to fix your pc. Stick with forums and think tanks rather than trying to download a solution unless you trust it completely. Also make sure to check any links or downloads with a virus scanner, preferrably a link checker online.

Bei Softwareproblemen bieten sich grunds?tzlich die eingerichteten Foren der Softwarehersteller an. H?ufig ist das bestehende Problem bei anderen Forenteilnehmern bereits aufgetaucht und sie bieten L?sungsans?tze an.

Important things to remember if you're contacting support; - The serial number of the software (if applicable) - Try to describe the issue as informative as possible. The more support has to go on, the better they can help. - If there has been any software or hardware changes to your computer between the time it started behaving wrong.

Make sure to do backups of the most important files regularily, work it into a schedule if you can. Backing up once a month is a good rule. Also make sure to always plug and unplug your backup devices properly to avoid corrupted files.

Provide them with the resources to self-serve! Help them solve a problem and then empower them to solve it next time by providing thorough documentation of the issue and the steps to resolve it (including a recording of your remote session or steps to fix if applicable).

some of the best tools to help end-users learn from what you have informed them is what some companies call TMTI's (Talk Me Through It's) or product demo's, these take the form of step by step guides and resources showing the end-user the process to resolve known issues with known solutions. end-users feel more comfortable if they have a supporting hand, even if only a document/demo, to help them through the process

Include the customer in the resolution. Don't just fix the issue. Explain in simple terms what happened and why the fix worked. Show them how to avoid the issue occurring again or, explain that, if the issue occurs again, here is how to resolve it. There are, of course, limitations to this... If a fix involves modifying the registry, for example, you may explain to the customer that's it best to contact Support to fix the issue, as it's a complex resolution that could ultimately damage the device if something is done incorrectly.

To this day, the most helpful tip has been "Turn it off and then on again". When looking at complicated software issues, the tech, or user, may need to consult the vendor website directly direction before broadening the search for answers or expending too much time, potentially frustrated.

Don't simply fix the issue and disappear! It is critical to teach the client over multiple repetitions to ensure that there are no misunderstandings. It's best if they can learn to do it themselves next time!

According to my exprience, it's fully acceptable and it's useful for my all project and for future of this area of technology.