How can you effectively resolve conflicts with international partners?

Conflict can appear between several sides that has different opinion. Therefore the word "both sides" should be replaced with "confronting sides".

At 1st, a mediator has to be appointed by at least from one of the sides of the conflict. At 2nd, the mediator has to meet the two parties at separate meetings and listen carefully to what they will tell about how conflict arised. At 3rd, identifying the reason for the conflict: it neigbours issue, comercial issue - contract, sales, incompete or undone services, customer complaint of low quality or damaged product, civil of family obligations. Once the reason for the conflict is set - both both parties need to be asked about they accept these reasons as common sources of the conflict. The mediator has to ask thoruogly with empathty and different types of questions open-ended as well as closed at the end which result the both wish.

Neutralization, Mediation and Resolve. - Identify the causes - Nuetrally intervine by refering to the MOU clauses of your partnership Agreement - Mediate and Find Win Win Solution favoring all parties in a short period of time - Resolution by signing Treaty Protocoles and MOU that will act as the regulator and mandatory statute that all have to adhere nomatter their differences in all aspects. - International Tribunal and Abbitration Commity has to pass judgement and help in properly conclude this conflict.

The good strategy creates a higher level of awareness, but the execution is that ultimately determines success. However, no less important are negotiation skills. They are vital to success because they help you to build communication between the parties in a constructive way and facilitate finding a mutually beneficial solution that satisfies both parties.

When both parties agree to negotiate a mediator needs to take out the conflict from the death point. Working with both they need to develop several possible ways to resolve the problem. These ways need to be considered by the two sides with the help of a negotiator. In any way it cannot be a compromise - two sides have to win at the end of a successful negotiation procedure. The positive and negative results must be considered. What is real and possible? The strategy is a win-win. The mediator should warn both sides to be active and serious in their points and meetings. The mediator should agree to a common meeting whether online via Zoom or Teams or live. It would be a real success for both parties to have a common meeting.

A communication process is verbal and non-verbal. A mediator should keep an eye on both and avoid arising tensions at meetings. The mediator has to give appropriate breaks when needed. Language shouldn't have verbal abuse, or too high pitch, also double meaning. Non-verbal language is body language-facial expressions show the mood of the sides, rolling eyes, nodding the head in meaning yes or no. The mediator should know the different cultural origins of the sides and business or cultural behaviors. The mediator must paraphrase the said by one side to another side and take notes; At the end of each point of discussion the agreed way or non-agreed way the mediator should summarize the points of each side and agreed points.

Sometimes, while zeroing down at a solution we forget to ensure that it is a “win-win” solution. Unless the interests of both the parties are met for short term as well as long term, we are just doing a stop gap solution only to face the re-eruption of the conflict again and maybe a much bigger one this time!!

Sin duda que esa es una opción muy a tener en cuenta. En mi opinión otra posible, y tambien muy beneficiosa, es el plantear a ambas partes la Mediación. Aunque es una opción que pocas veces se nos plantea, el hecho de que las partes son las mejores conocedoras del conflicto en toda su dimensión y su afectación a cada una, permite que sean ellas, con la ayuda de un profesional cualificado en mediación, las que además de ver el conflicto vean la luz de la mejor solución al problema o las mejores alternativas al mismo.

After the agreed points are summarized and non-agreed points are in the process of negotiation. The conclusion may be on a part of the issue or in the whole issue. The mediator should seek to reach any type of conclusion. Generating of alternatives to meet goals of both parties must be to the end. The mediator would help the sides by clarifying the agreed and non-agreed points. Help to evaluate the pluses and minuses of the conclusion. Both sides need to be happy in resolving the problems. The written agreement needs to be signed by both sides and the mediator.

The timeline for resolving the issue is limited. It cannot last endlessly. So the mediator needs to know that well to take the time every meeting to be well prepared and work before the meetings. Every communication between three parties must be used and planned carefully before the meetings, and every point needs to be clarified considering the behaviours of both sides. Greetings and meetings as well as ending words. The mediator should get feedback from both sides about how the conclusion and agreed points are executed.