Mobile device management (MDM) is a crucial tool for ensuring the security, compliance, and performance of your mobile workforce. But how do you know if your MDM policies are effective and aligned with your business goals? In this article, we'll explore some key metrics and methods that can help you measure the impact of your MDM policies on your mobile devices and users.
One of the most basic and important metrics to track is the compliance rate of your MDM policies. This measures how many of your enrolled devices are following the rules and settings that you have defined in your MDM platform. A high compliance rate indicates that your policies are well-designed, communicated, and enforced, and that your users are aware of and adhere to them. A low compliance rate, on the other hand, may signal that your policies are too complex, restrictive, or outdated, and that your users are bypassing or ignoring them. You can use your MDM dashboard or reports to monitor the compliance status of your devices and identify any issues or gaps that need to be addressed.
Another metric that can help you evaluate the effectiveness of your MDM policies is the performance of your mobile devices. This includes aspects such as battery life, memory usage, network connectivity, app crashes, and device errors. These factors can affect the productivity, satisfaction, and security of your mobile users, and may indicate that your policies need to be adjusted or optimized. For example, if your devices are running out of battery quickly, you may need to review your power management policies and enable features such as low power mode or screen timeout. If your devices are experiencing frequent crashes or errors, you may need to update your software or firmware policies and ensure that your devices are running the latest versions. You can use your MDM tools or third-party solutions to collect and analyze the performance data of your devices and troubleshoot any problems.
This is the one area where it is critical to being in 3rd-party solutions to collect and analyze the performance data as suggested in this article. MDMs are designed to be transactional systems - make changes - and not do real-time analysis of potential problems affecting end users and their battery, stability of apps, network connections and more. Solutions for B2M Solutions, SOTI, Zebra and Honeywell aim to fill that gap with varying degrees of Mobility Intelligence? such as that offered by B2M's ELEMEZ. Strongly encourage anyone in the MDM space to supplement your toolbox here. One major problem proactively seen and fixed can more than justify the investment.
Für Endnutzer sicher mittlerweile zu vernachl?ssigen, da die meisten Ger?te mittlerweile sehr zuverl?ssig sind. Gegebenenfalls würde predictive maintenance helfen Fehler frühzeitig zu erkennen und die Ger?te zu reparieren oder aufzutauchen. Ggf. Für spezielle Anwendungsf?lle ist ein Monitoring der Hardwarekomponenten Zielführend.
A third metric that can help you measure the effectiveness of your MDM policies is the feedback of your mobile users. This can provide you with valuable insights into how your policies are affecting the user experience, satisfaction, and engagement of your mobile workforce. You can gather user feedback through various methods, such as surveys, interviews, focus groups, or feedback forms. You can ask your users questions such as how easy or difficult it is to use their devices, how satisfied they are with the features and functionality of their devices, how secure they feel with their devices, and how their devices help them achieve their work objectives. You can use the feedback to identify the strengths and weaknesses of your MDM policies and improve them accordingly.
Yes but our annual survey we do at B2M Solutions titled "The State of Enterprise Mobility" shows the huge gap between what we're hearing from end-users and what's really happening on their devices every day. If you are only getting feedback from trouble tickets, querying users, etc, you may be missing a wide swath of nagging questions that are never identified and fixed. For instance, at B2M Solutions, we've found cellular clock issues caused by the cell provider that manifest in very hard-to-diagnose app bugs. As mentioned elsewhere here, it's critical to invest in real-time monitoring, analytics and Mobile Intelligence software to fill these visibility gaps.
Eine M?glichkeit w?re hier d ein Blick in die Supertickets zu werfen und zu analysieren mit welchen Richtlinien die Benutzer Probleme haben.
A fourth metric that can help you measure the effectiveness of your MDM policies is the business outcomes that they enable or support. This can include aspects such as productivity, efficiency, quality, customer satisfaction, revenue, or cost savings. These metrics can help you demonstrate the value and return on investment of your MDM policies and align them with your strategic goals. For example, if your MDM policies enable your mobile users to access and share data faster and more securely, you can measure how this impacts their productivity and customer satisfaction. If your MDM policies reduce the risk of data breaches or device loss, you can measure how this saves you money and reputation. You can use your MDM platform or other business intelligence tools to track and report on the business outcomes of your MDM policies and optimize them accordingly.
A final method that can help you measure the effectiveness of your MDM policies is to conduct regular and systematic reviews of your policies and their results. This can help you ensure that your policies are up to date, relevant, and consistent with your changing business needs and mobile environment. You can use a policy review checklist or framework to assess your policies on various criteria, such as security, usability, compliance, performance, and business value. You can also compare your policies with the best practices and benchmarks of your industry or peers. You can use the review to identify any gaps, issues, or opportunities for improvement and make the necessary changes or updates to your policies.
Hilfreich sind hier A/B-Tests mit zwei Gruppen im Vergleich. Die eine Gruppe mit Richtlinie und die andere ohne und der Auswertung der vorher erarbeiteten Hypothese.
One other item to consider is the need to constantly do audits to see what apps have been loaded in the field. Despite MDM policies being in place, it's not uncommon for our customers using our Elemez tool to look at what apps and version of apps are installed across the entire estate and see YouTube, Games and other apps side-loaded or otherwise making it onto these devices. And of course these can cause security holes, use excessive bandwidth, device instability and potentially misuse of these corporate devices. It's also critical to audit SIM card connectivity -- it's not uncommon to see SIM cards making their way onto other devices evenings and weekends....... Mobility Intelligence? from B2M Solutions and others can help.